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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,185 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,186 reviews

July 29, 2023

Excellent service from our salesman from beginning to end! He was a 10 Star associate! The finance department were as well! I love Rockwall Ford! More

by K Gilpin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerome Vail sales consultant and Giovanni Santos Finance Manager
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Aug 03, 2023 -

Rockwall Ford responded

We appreciate your positive review about your recent experience with us!

July 29, 2023

Melissa is always professional. She gets my truck in and out of the shop quickly so I can get back to work. More

by Fdunaway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
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Aug 03, 2023 -

Rockwall Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 29, 2023

Expertise is not much. Mechanic blamed my adapter for modem getting disabled for hotspot. I reset the who system and it started working. More

by ajeetsamuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bianca
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July 28, 2023

Wheel alignment and oil change. We had a 7 am appointment. 7 am greeting, thimbs up. But took them over 3 hours, not good. More

by Kfranklin
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
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Jul 28, 2023 -

Kfranklin responded

Your service time is slowing down! That was the longest wait, yet. Truck does ride better, thank you.

July 28, 2023

Moses is a very good service advisor. He has always taken care of me and my car. The technicians that have worked on my cat have always been professional. More

by Bwjones88.bj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Moses
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Aug 03, 2023 -

Rockwall Ford responded

We're happy to hear you had such a positive experience with our team!

July 27, 2023

Bianca my service representative was awesome! She kept me informed throughout the entire process! Her attitude and personality reflect someone who loves their job! My total experience was awesome More

by garry.jordan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biaca
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Jul 30, 2023 -

Rockwall Ford responded

We're glad you had such a wonderful experience with us!

July 27, 2023

I had to wait more than 2 hours with an appointment. Not happy at all More

by spidermomma
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Aug 29, 2023 -

Rockwall Ford responded

I apologize that you experienced a long wait time. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you via email. Jeffrey Hicks General Manager jhicks@rockwallford.com

Aug 31, 2023 -

Rockwall Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

July 26, 2023

My service tech Ian was just awesome. Because of him i will return for future service needs. My truck was repaired and returned earlier than originally promised and Ian routinely updated More

by Mike Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Campbell
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Jul 28, 2023 -

Rockwall Ford responded

Mike, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford.

July 26, 2023

Very nice and helpful staff and members. They even got me a ride home after I dropped my vehicle off. More

by dillonpaskero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Report | Print
Jul 28, 2023 -

Rockwall Ford responded

Thank you for your kind words! We are thrilled that you had a pleasant visit!

July 25, 2023

Great fast service. Techs are knowledgeable and interested in helping their clients. Excellent customer service. More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Jul 28, 2023 -

Rockwall Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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