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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,490 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,490 reviews

April 24, 2024

My 2020 Ford Explorer XLT was recalled and I took it to Ford dealership in Rockwall, Texas. Matthew has been a very good advisor and the dealership serviced my vehicle quicker than expected. They also deli More

by alainrich23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Apr 25, 2024 -

Rockwall Ford responded

It's wonderful to hear about your positive experience at Rockwall Ford! Matthew and the team seem to have provided excellent service, from quick repairs to the convenience of free delivery. Thank you for sharing your recommendation!

April 23, 2024

They are good at reminding customers about upcoming maintenance needs. The appointments are always flexible. More

by roger.brown50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rondell
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Apr 24, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 23, 2024

The service department has been very accommodating. Today the were effecient and helpful during my service visit. The service advisor, Asiah Ford, kept me update and the status of the service being d More

by LA Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asiah Ford
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Apr 25, 2024 -

Rockwall Ford responded

That's wonderful to hear about your positive experience with the service department! It's great that we were accommodating, efficient, and helpful during your service visit. Asiah's updates and assistance are much appreciated, and it's fantastic that you highly recommend her. Thank you for choosing us!

April 20, 2024

Great service experience. The dealer closest to me couldn’t work on my truck for 2 weeks. Rockwall Ford got my truck in the very next day and completed the repair that day a More

by Bhoeffn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asiah
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Apr 23, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 20, 2024

Amazing service, they are always so nice and make sure you are taken care of. More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Neese
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Apr 23, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 20, 2024

Very professional, courteous, honest, and knowledgeable dealership. Kris is an excellent service advisor, too. Will definitely return. More

by davidfelipewilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
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Apr 23, 2024 -

Rockwall Ford responded

It's fantastic to hear that you had a great experience and that Kris provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 20, 2024

Great customer service did not have to wait long when they booked my appointment. Everything worked out pretty good. More

by tracey1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
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Apr 23, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 19, 2024

Madyson was great! Great customer service as well. She let me know everything about my truck & responded quickly via text. Thanks Ford More

by sgasaway_2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madyson
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Apr 23, 2024 -

Rockwall Ford responded

It's fantastic to hear that you had a great experience and that Madyson provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 19, 2024

Great experience working with Morris and the finance team. This was my 5 th truck from Rockwall Ford More

by smconnel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morris
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Apr 23, 2024 -

Rockwall Ford responded

That's fantastic to hear! It sounds like you've had a consistently positive experience at Rockwall Ford, especially working with Morris and the finance team. Enjoy your new truck!

April 19, 2024

Fixed 2019 Cam Phaser problem for competitive price in 1 day. Excellent service, good communication More

by BluesMarlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Apr 23, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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