Rockwall Ford

Service department. . not very professional in my opinion. Wasn’t really greeted warmly when I entered. I requested a certain advisor and when I arrived I was told he mo . not very professional in my opinion. Wasn’t really greeted warmly when I entered. I requested a certain advisor and when I arrived I was told he moved to used cars.. not impressed with the service manager at all. He sat upon my arrival and looked over to another advisor and told him to take my information. There is a history of my trucks service at the dealership and I reminded him of that, no change in attitude… More

Service was great. Done in the time I was told and advised when I would need to bring car back for recalls. Done in the time I was told and advised when I would need to bring car back for recalls. More

Asiah went above and beyond to make my experience easy And explained everything I needed to know. Very friendly and helpful And explained everything I needed to know. Very friendly and helpful More

Rockwall Ford sales and service have both provided me with great value and have gone out of their way to find me deals. I take my Expedition in for oil changes and all other service and they always do me with great value and have gone out of their way to find me deals. I take my Expedition in for oil changes and all other service and they always do me right. More

Cooperative and efficient. Dropping off the car at my house was a very big help Dropping off the car at my house was a very big help More

Our service advisor Jerald Diggs did a great job for me. My truck was repaired much quicker than expected. My truck was repaired much quicker than expected. More

Staff are courteous and helpful. Clean waiting area and bathrooms. I was told beforehand that my wait would be long, so I came prepared. Easy to charge my phone and get some work don Clean waiting area and bathrooms. I was told beforehand that my wait would be long, so I came prepared. Easy to charge my phone and get some work done while I waited. They do offer a shuttle if you don’t want to wait at the dealership. More

The service department was very professional and polite. I enjoyed the customer waiting area. I was helped by the service writer to enroll in Ford Pass ( helped with VIN number) I lt was nice experience I enjoyed the customer waiting area. I was helped by the service writer to enroll in Ford Pass ( helped with VIN number) I lt was nice experience More

First time here and immediately they were great. Customer service and atmosphere was very friendly and good. My truck was service and quoted a price and once they really diagnosed it it was cheape Customer service and atmosphere was very friendly and good. My truck was service and quoted a price and once they really diagnosed it it was cheaper. So o can say they are even honest at Rockwall Ford. Thanks More

Princeton was very knowledgeable and paid attention to my concerns and answered in a way that I could understand easily concerns and answered in a way that I could understand easily More