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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,388 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,388 reviews

February 27, 2024

John Bowers was excellent to deal with, professional and courteous. He was very knowledgeable of the product he was selling and listened to what my wishes were. More

by meitelman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bowers
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Mar 02, 2024 -

Rockwall Ford responded

Thank you for sharing your positive experience with John. It's wonderful to hear that he was professional, courteous, and knowledgeable, making your car-buying experience enjoyable. We appreciate your business, and we hope you enjoy your new vehicle! Safe travels!

February 26, 2024

My issue was resolved quickly and professionally faster than I expected. Thank you for taking such good care of me! More

by Rodney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madyson
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Feb 28, 2024 -

Rockwall Ford responded

We're thrilled to hear that your issue was resolved quickly and professionally, exceeding your expectations. Providing prompt and effective solutions is a priority, and we appreciate your positive feedback. Thank you for choosing our services!

February 23, 2024

Very fast inspection and repair time. Hertz rental facility in the service department. Ford special rental prices. More

by Alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
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Feb 26, 2024 -

Rockwall Ford responded

It's great to hear that you experienced very fast inspection and repair times and that there's a Hertz rental facility in the service department with Rockwall Ford's special rental prices. Providing convenient solutions like rental services is important to us, and we're pleased to know it added value to your experience. Thank you for choosing us, and we look forward to serving you again!

February 23, 2024

Asiah was great to work with. My appointment was at 730am she had me out before 830am More

by wjones22003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asiah Ford
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Feb 25, 2024 -

Rockwall Ford responded

It's fantastic to hear that Asiah was great to work with and that your appointment was completed efficiently, getting you out before 8:30 am. We appreciate your positive comments and thank you for choosing us! Safe travels!

February 22, 2024

Rock wall ford service center is a wonderful place to take care of all your car needs More

by caveliuspugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Feb 25, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had a wonderful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 21, 2024

John was very friendly and helpful with my purchase. I personally prefer low pressure sales More

by espangler22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bowers
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Feb 24, 2024 -

Rockwall Ford responded

We're glad to hear that John provided you with a friendly and helpful experience during your purchase. We understand and appreciate your preference for low-pressure sales, and we strive to create a comfortable and stress-free environment for our customers. We value your business and look forward to serving you again in the future!

February 19, 2024

It’s clean and amazing staff people in the service apartment. Brain Anderson is the best service advisor ever! He will make sure your taken care of very well! More

by chelsie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brain Anderson
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Feb 22, 2024 -

Rockwall Ford responded

We're thrilled to hear that you had a positive experience at our dealership, and we appreciate your kind words about the cleanliness and amazing staff in the service department. It's fantastic to know that Brian provided excellent service as your advisor. Thank you for choosing us, and we look forward to serving you again in the future!

February 19, 2024

The service advisor was very nice and kept me updated. Unfortunately they damaged one of my hubcaps and I still have not heard any solutions to replace it. It’s now been 3 days. Plus they kept up charging More

by Jimmy G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Merri
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Apr 04, 2024 -

Rockwall Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

February 18, 2024

Buddy the Manager treats me right. Price compared to other Ford Dealers is much better. Presume the work/mechanics are good. More

by TooOldToPutUpWithBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buddy, Gerald.
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Feb 21, 2024 -

Rockwall Ford responded

We're pleased to hear that Buddy, our Manager, has provided you with excellent treatment, and you find our prices competitive among other Ford Dealers. Your satisfaction is important to us, and we're committed to delivering quality service from our skilled mechanics. We appreciate your trust in us and look forward to continuing to provide you with great service. Thank you for choosing our dealership!

February 17, 2024

I scheduled my appointment for maintenance and they completed the scheduled items on time. I will go back. More

by Mikearnold713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Feb 23, 2024 -

Rockwall Ford responded

Thank you for the kind words Mike! We are very happy to hear that we were able to provide you with an enjoyable experience!

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