Rockwall Ford

My 2015 Ford Edge has coolant temperature warning come on, they had part in stock, got me fixed in 1 day, and brought my car to my home and drooped it off for me! I've been going to this dealership since on, they had part in stock, got me fixed in 1 day, and brought my car to my home and drooped it off for me! I've been going to this dealership since 2006 and their service department is awesome More

I’m thankful that Rockwall Ford came to me instead of me having to take my car there. Technician Neil came out and fixed my recall issue quickly. having to take my car there. Technician Neil came out and fixed my recall issue quickly. More

Scheduled an oil change, tire pressure check, rotation and multi-point inspection with their coupon; first time with this new used car and they assured me it was fine for them to work on and the price of and multi-point inspection with their coupon; first time with this new used car and they assured me it was fine for them to work on and the price of coupon would apply. Took an hour because they had to order the filter, but they could get the other work started and oil drained while they waited for it to come, but then took another hour because they had to order the oil, (evidently they couldn't figure that out and order it at the same time as the filter) they said it was a special 10W-40 blend, to which I said the manual says if that blend isn'tavailable that it could use a 5W-30, but the order had already been placed. I asked if that was going to be more or if the coupon was still applicable and they said, "Don't worry, I got you." After over 2 hours when the car is finally done they were going to bill me 3xtimes the price of the coupon! No mention of this along the way! Thankfully, after I explained my questioning earlier and since they did not make me aware of this ahead of time but reassured me twice that the coupon would apply, they relented and honored that price. Yet, when I get in my car I see my window sticker shows 5-30 oil was used and I had to check the tire pressures myself only to notice that every one was low by 5-10 lbs! Not sure they rotated them either and I never even got a multi-point inspection report letting me know if anything was wrong or what else needed to be addressed. Gave them 2 stars because they honored the price of their coupon, or it would have been even less. More

Always able to get you in for service while others are booked and can’t ! booked and can’t ! More

Rocco and Mr. Moser were great to work with on making the deal I wanted and needed for my budget. I'm happy with the vehicle I bought, still learning all the perk Moser were great to work with on making the deal I wanted and needed for my budget. I'm happy with the vehicle I bought, still learning all the perks that came with it. Thank you again for making my experience a wonderful one and getting the last vehicle I will buy! More

Got my oil change at Rockwall Ford. Quick, easy, and such a friendly customer service experience. Quick, easy, and such a friendly customer service experience. More

Met in my car by service member - courteous and efficient Was connected via my text for additional comments and kept informed of status of my car and progress efficient Was connected via my text for additional comments and kept informed of status of my car and progress More

We had a great and easy experience when buying our new truck! Loved our salesman JJ. He was very knowledgeable and very helpful with all of our questions! Highly recommend Rockwall Ford dealership! truck! Loved our salesman JJ. He was very knowledgeable and very helpful with all of our questions! Highly recommend Rockwall Ford dealership! More

I had a very good experience there and I got a brand new Ford Bronco Sports Thanks to Misty at Rockwall Ford! Ford Bronco Sports Thanks to Misty at Rockwall Ford! More

John Bowers was excellent to deal with, professional and courteous. He was very knowledgeable of the product he was selling and listened to what my wishes were. courteous. He was very knowledgeable of the product he was selling and listened to what my wishes were. More