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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,387 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,387 reviews

March 24, 2024

All were very nice and very cordial and helpful ! Place was clean and fixed up nice More

by khorenh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcos and Marc
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Mar 27, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had a nice and cordial experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 22, 2024

They were quick and efficient. I was in and out in 90 minutes. Bradley was awesome. He made sure me and my wife was taken care of. Rockwall Ford rocks! More

by natedavis1914
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley
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Mar 27, 2024 -

Rockwall Ford responded

That's fantastic to hear! We're glad that you had a positive experience with quick and efficient service at Rockwall Ford, and we'll be sure to pass along your appreciation to Bradley. Thank you for recommending us, and we look forward to serving you again in the future! Enjoy your vehicle from Rockwall Ford!

March 21, 2024

The service department was very friendly and professional!!! Carey and his made me feel like family!!! I will definitely be back the next time I need service work!!! More

by ckbetts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Lindsey, Christina
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Mar 23, 2024 -

Rockwall Ford responded

We're delighted to hear about your positive experience with Carey and our service department! We look forward to welcoming you back for your future service needs.

March 21, 2024

Great and fast service. Willing to listen to the customer and give attentiveness effort toward the problem. More

by Joseph King
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms Ford
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Mar 23, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 20, 2024

As always great service and car was ready quickly Service rep Matthew was very helpful More

by Spope7884
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Mar 22, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 18, 2024

They agreed to sell me the new vehicle for 62, and in the paperwork it was 68!! With the interest over the 6 years it came out to over 10k more than I agreed to pay for !! And refused to redo my paperwork!! More

by Taylor Salyers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gary the financial manager
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Mar 19, 2024 -

Rockwall Ford responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

March 18, 2024

I am happy with my new Ford Bronco. It is completely what I wanted and more than I asked for. More

by angie.l.foster
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremie, Rocco, Jimmy
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Mar 20, 2024 -

Rockwall Ford responded

That's fantastic to hear! We're thrilled that you're happy with your new Ford Bronco and that it exceeded your expectations. We're here to help and ensure your continued satisfaction with your vehicle. Enjoy your new ride!

March 17, 2024

Test drive and finance took less than two hours. I came wanting to test drive a Maverick Truck and drove off with Escape. Bradley Mitchell is a fantastic salesman. Brian in finance was extraordinary More

by Isleofpappy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Mitchell, Brian in Finance
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Mar 20, 2024 -

Rockwall Ford responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

March 16, 2024

Purchased a bug deflector from Ford with my Ford rewards installation was $36 when ordering and since I purchased the car from this location, I figured I would take it there to get it installed and when com More

by RFCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kris
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Mar 20, 2024 -

Rockwall Ford responded

RF, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced. If there is anything I can do to regain your trust, please don't hesitate to reach out to me. I would like to learn more about the situation and how I can improve in the future. Jeff Hicks General Manager 972.290.2200 jhicks@rockwallford.com

March 15, 2024

Fast and convenient to get my car fix and left out of there as soon as possible More

by Beto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
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Mar 19, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had a convenient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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