Rockwall Ford

Great service by kind, professional folks who care about their customers and show it by their exceptional care. their customers and show it by their exceptional care. More

Spent 2 days at dealership. Looked at Broncos, Bronco 2, Edge and Escape. Came back on 3rd day and bought the Escape. Also a shout out to the F & I manager Bryson, who went Looked at Broncos, Bronco 2, Edge and Escape. Came back on 3rd day and bought the Escape. Also a shout out to the F & I manager Bryson, who went over finance options and extended service plans. More

Everyone was very friendly. Kris Wade was very helpful and kept us informed with updates. Kris Wade was very helpful and kept us informed with updates. More

Work done in a timely manner and fair prices. Very good service account manager positive experience Very good service account manager positive experience More

They treat customers with contempt. Poor diagnosis. Poor communication. Fail to reimburse expenses that are caused by them. Untrustworthy. I speak from years of experience. Poor diagnosis. Poor communication. Fail to reimburse expenses that are caused by them. Untrustworthy. I speak from years of experience. More

She was very courteous and professional . .Kept me updated. Answered all my questions. Very helpful very . .Kept me updated. Answered all my questions. Very helpful very . More

The service rep was great and very communicative keep me updated on the status of my truck repair updated on the status of my truck repair More

Greeted me when I pulled up, walked me around to where I could wait, very helpful and professional. Thoroughly answered my questions. Service was quicker than expected. Waiting area was clean and comfortabl could wait, very helpful and professional. Thoroughly answered my questions. Service was quicker than expected. Waiting area was clean and comfortable. Very happy. More

I started at Rockwall Ford because the price listed online was good. Larry did a great job with making me feel comfortable and happy with the vehicle. As soon as the finance manager learned I had a pre online was good. Larry did a great job with making me feel comfortable and happy with the vehicle. As soon as the finance manager learned I had a pre approved loan from my bank, which Rockwall Ford is a preferred dealership, he constantly tried to push me off my loan and use Ford financing. He did not honor the online price unless I went through “Ford” for the loan. The finance group is the reason this location lost a sale. The last words from this finance manager to me were, “maybe you have too much car for your budget”. He let me walk out with a 3k difference in price. More