Rockwall Ford

Ms Ford was my service agent and was a very good listener and met my expectations. and met my expectations. More

Very pleased with everyone. Juan Carlos was awesome and very helpful. Good man to have. Juan Carlos was awesome and very helpful. Good man to have. More

They got me in and out quickly much appreciated. . I had a little issue on the interstate and they handled it. . I had a little issue on the interstate and they handled it. More

Service writer was good and so was the service manager Kris. He has always made things right. Kris. He has always made things right. More

The salesmen may be pleasant enough. But the trucks are built poorly and the service department does not care. Or interested in fixing the vehicle correctly. But very quick to give on But the trucks are built poorly and the service department does not care. Or interested in fixing the vehicle correctly. But very quick to give one line explanations on why they cannot find anything wrong with the vehicle. But I can experience the problem less than 2 miles from the dealership when given the vehicle. When I go back, "The best A/C man in the business" is a smartass More

Keith Monnette is a great Service Advisor. He is an asset to Rockwall Ford. I would recommend him to anybody He is an asset to Rockwall Ford. I would recommend him to anybody More

Service rep, Kevin, was very helpful. All staff were friendly and helpful. Car was serviced as agreed. All staff were friendly and helpful. Car was serviced as agreed. More

I could not have asked for a better service advisor in Juan. He delivered on everything he promised and then some. I expected for my oil change and tire rotation to be completed in a few hours and it was Juan. He delivered on everything he promised and then some. I expected for my oil change and tire rotation to be completed in a few hours and it was completed way less than that and that was on a Sunday. I will certainly be a return customer to Rockwall Ford for service on my F-150!! Great Job Juan!!! More

Very professional, courteous and kind. Great customer service. Estimated times for service were accurately and car deliver on time Great customer service. Estimated times for service were accurately and car deliver on time More

Horrible experience. After over a week of constantly reaching out to people on their sales team, submitting documents and images for a trade-in estimate, etc... they sold After over a week of constantly reaching out to people on their sales team, submitting documents and images for a trade-in estimate, etc... they sold the car. Had I walked onto their lot this would have been an in-and-out deal. I had my own financing, cash down, and a trade-in. They just couldn't be bothered to answer a few questions before I drove the 4 hours to see the car. More