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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.8
1,623 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,623 reviews

May 14, 2025

Love rockwall ford. Kris is an amazing service rep. Would definitely recommend rockwall ford to everyone More

by Jbenton4891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
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May 17, 2025 -

Rockwall Ford responded

Hello, we're happy you found our staff Kris to be so supportive during your experience here at Rockwall Ford. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 14, 2025

Rockwall Ford has been my go to for all my cars over the last fifteen years and will continue to go for both purchases and service. I have a grown son now and he is taking that old Rockwall Ford tradition t More

by Lenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
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May 16, 2025 -

Rockwall Ford responded

Hi Lenny, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 14, 2025

We had a great experience. Maddie took care of everything we needed. Got our car checked in quickly, kept us informed, followed up on warranty coverage and recalls and made our More

by Jpmattal22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie
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May 16, 2025 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 14, 2025

Merri Jordan is the best thing that ever happened to Ford service dept...thank you Merri for your patience and great work you do! More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri Jordan and clifton I think that was the delivery drivers name
Report | Print
May 17, 2025 -

Rockwall Ford responded

Hello Jo, thank you for your kind review; we are happy to pass along your comments to Merri here at Rockwall Ford! We are always more than happy to assist you if anything else comes up. Take care!

May 13, 2025

Very courteous and personable. Drove me home so I didn’t need to wait. Great service More

by defender110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marii
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May 15, 2025 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 13, 2025

Kris was fantastic. Excellent service and very professional. He kept me informed throughout the service. I liked the video that they shared of what they found when th More

by charlie.green01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
Report | Print
May 16, 2025 -

Rockwall Ford responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

May 13, 2025

Good quick service. Too pricey on some things but overall it’s good service department More

by jeff162851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrell
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May 13, 2025

Came in several hundred dollars under the estimate and finished two days ahead of schedule. Very pleased More

by spowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shae
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May 16, 2025 -

Rockwall Ford responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 12, 2025

Highly satisfied with the customer service and the honesty of the techs and advisers. Will definitely continue to get my business. More

by Jkram824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
Report | Print
May 15, 2025 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 09, 2025

Kris was awesome and is what I thought a service advisor should be! Great service today! More

by Johnie.Pullins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
Report | Print
May 12, 2025 -

Rockwall Ford responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to see you soon!

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