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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,490 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,490 reviews

August 28, 2024

I like the service I received from the service advisor, Moses, the people at a nearby small office were not so nice to the other customers, it was a bit uncomfortable hearing them be rude. More

by Betsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moses
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Aug 29, 2024 -

Rockwall Ford responded

Thank you for your feedback regarding your experience with our team. While I’m glad to hear you were satisfied with the service provided by Moses, I apologize for the rudeness you observed from other staff. That behavior should not have happened, and I will use your feedback as an opportunity to address this issue and improve our customer interactions. Please feel free to contact me if you’d like to discuss this further. Jeff Hicks General Manager jhicks@rockwallford.com

August 27, 2024

Kris Wade is an excellent example of going above and beyond! He has taken care of every issue and the multitude of questions I have asked with patience, kindness and a smile. My daughter’s safety is #1 More

by CKST1STAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade and Oscar
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Aug 31, 2024 -

Rockwall Ford responded

Hi, thank you so much for your positive comments about Rockwall Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

August 27, 2024

Took me without an appointment. Handled my needs. Anthony Moses, my preferred rep., is awesome and most accommodating. Thank you! More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Moses
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Aug 31, 2024 -

Rockwall Ford responded

Hi Tim, we are very happy to have provided you with such a positive experience with Anthony Moses! Please don't hesitate to reach out if there's anything additional we can do for you.

August 26, 2024

Work done and personnel helpful . The software was not working..probably needs new system for setting up appointments and services. More

by Gobrien637
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Hunter. Princeton,
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Aug 29, 2024 -

Rockwall Ford responded

Thank you for your visit. Please contact me if there's anything I can do to make your next visit a 5-star experience for you! Jeff Hicks, General Manager jhicks@rockwallford.com

August 26, 2024

Very nice and friendly staff…salesmen were very helpful and made the process of buying a vehicle go extremely well. More

by GP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Aug 31, 2024 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 23, 2024

My services advisor was awesome, he took amazing care of me by getting me out way before time thank you for looking out for me More

by Jmumphrey6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerld
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Aug 24, 2024 -

Rockwall Ford responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

August 22, 2024

All good. A pleasant experience and a convenient location as well. Good selection of vehicles More

by dwgjmg
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Larry Atherton
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Aug 24, 2024 -

Rockwall Ford responded

Hello Bluto, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 22, 2024

My visit was nice. I was kept well informed about my car and the service. More

by Cgm5115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
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Aug 24, 2024 -

Rockwall Ford responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 22, 2024

Shea was my service advisor and was excellent. He was very responsive and upfront about everything. If you service at rockwall ford request shea as your advisor More

by Dbsp7424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shea
Report | Print
Aug 24, 2024 -

Rockwall Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. We are always more than happy to assist you if anything else comes up. Take care!

August 21, 2024

Customer service rep was polite and very professional. He went above and beyond to help me. More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I failed to get his name
Report | Print
Aug 24, 2024 -

Rockwall Ford responded

Hi Barbara, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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