Rockwall Ford

I have used Rockwall Service for several years now and always have been treated like family. They absolutely know what they’re doing and Kris, the service manager, puts customers 1st, 100% of the time. I always have been treated like family. They absolutely know what they’re doing and Kris, the service manager, puts customers 1st, 100% of the time. I will definitely be using them for as long as I drive a Ford. Excellent service for sure! More

It was great that did a great job I be back for my next oil change thank you oil change thank you More

WHAT A SUPRISE, I just driving by sot see what that had on the lot and my wife ask Missy to assist us, I did not see what I wanted. Missy told she will get us the F150 we wanted. She found the F150 and wo on the lot and my wife ask Missy to assist us, I did not see what I wanted. Missy told she will get us the F150 we wanted. She found the F150 and worked a great deal for us. I bought a new F150 Hybird and had a deal pending with another dealership. Not only did Rockwall Ford sales rep Missy, work hard to get us the F150 we wanted they actually got the F150 that was $2,000 more and sold it to me for $2000 less that the other dealership. Thanks Rockwall Ford and Missy. More

Excellent service and communication! Very happy & a nice surprise to get everything done that same day! Very happy & a nice surprise to get everything done that same day! More

My super duty F250 was losing coolant quickly. I knew it needed to be addressed and professionally done and I knew I needed to rent another vehicle or get a loaner I what is meant by Moses in the I knew it needed to be addressed and professionally done and I knew I needed to rent another vehicle or get a loaner I what is meant by Moses in the service department who proficiently handled the paperwork to get my truck in the shop and repaired and Chris who helped ensure that I had insurance and I was able to get a F150 loader. Vehicle service guys are able to text with you and let you know what’s going on with the truckand got my approval for all the repairs the following morning and I was prepared that my truck would be there for days. Maybe I figured that they get an inspection. and got my approval for all the repairs the following morning and I was prepared that my truck would be there for days. Maybe I figured that they did a inspection and waited for my approval and not started any work but less than two days later, Moses called and said my truck is ready, but the mechanic could work late and got 80% of it done and then the following morning completed the rest of the work cleaned up the mess that the antifreeze made underneath my truck. I was very happy and satisfied with all my dealing with Rockwall Ford service department I’ve been there before I had to go through this time and I’ll come back if needed I buy my parts there as well . More

Good service, good waiting area. Improvement would be to notify customer how to read work performed. Improvement would be to notify customer how to read work performed. More

I needed a car for my son and found a VW Jetta GLI online that was linked to Rockwall Ford.  I called Carlos Sierra, and he was extremely helpful in confirming the car was available.  I told him I was headed that was linked to Rockwall Ford.  I called Carlos Sierra, and he was extremely helpful in confirming the car was available.  I told him I was headed his way from Plano.  When I arrived, he had the car prepared for showing and was quick to show us the features and discuss the car.  Very honest and straight forward to deal with.  The next day we called to tell him we wanted to stop by to try to make a deal before looking at other options.  I explained I was willing to try to negotiate a deal on the spot, or we would head out to examine other options.  I shared some concerns about the extended warranty availability and the price I wanted to pay.  He was excellent to deal with and truly understands how to fairly negotiate a car and work with a client that prefers negotiating a deal.  After purchasing the car, I immediately took the car to a VW dealer for a transmission service as the provided Carfax did not show a complete history of this service.  The VW shop noted a dented oil pan and a tire with a bubble in it.  I called Carlos, he spoke with the Rockwall Ford team, and they agreed to take care of the concerns immediately.  I took the car back, the oil pan was replaced, along with inspection of the oil pickup to make sure all was ok.  They even replaced the bubbled tire with the same brand and size tire, so we would not have a mismatched set of tires.  I appreciate them fixing these issues AFTER purchase as it shows the integrity of this dealer.  There were no complaints and they apologized that these items were missed by their team during pre-sale inspections.  I truly believe it was an honest error and it was handled appropriately.  I was happy in my dealing with Carlos and the Sales Manager, Rob, although I do have one item that has not been resolved.  This is out of their hands, but it is worth mentioning as it does reflect negatively on the dealership.  Part of my negotiations were taking into account an offer on their website to receive a $250 Special Promotion Visa to be redeemed if I bought a used car.  I presented this and although Rob validated my purchase and redemption code, it has not been delivered to me.  When I followed up with an inquiry, Rob let me know he validated it again, but it was a third-party marketing partner.  I still don't have my promised $250 Visa Gift Card.  If it is received, I will update this review.  When it comes time for another purchase I will, at a minimum, give Carlos a call to see if he can assist me in my next purchase.  I highly recommend them both and Rockwall Ford for their customer service and integrity, although I wouldn't count on the offer presented online for a gift card with purchase when you are looking, it may not happen. EDIT 11.29.2023 - I received my $250 Visa Gift Card just as promised. Great dealership. More

Everyone did a great job. I was out and driving off in my new F150 in a few hours. I was out and driving off in my new F150 in a few hours. More

Good experience with their service department, and quick resolution to multiple car issues. Professional and all around great service. resolution to multiple car issues. Professional and all around great service. More

Quick. Affordable. No nonsense pricing. No pressure to do other services. Friendly people. Takes care of there customers Affordable. No nonsense pricing. No pressure to do other services. Friendly people. Takes care of there customers More