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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,193 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,193 reviews

December 13, 2023

They get you in and out quick and they were very nice to people and one thing I like about it to get you in early in the morning More

by bgradnigo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot her name
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Dec 14, 2023 -

Rockwall Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

December 11, 2023

Always receive fast and excellent service. Everyone is very friendly. Feel very confident when have work repair or oil service. Tk u More

by jobiesgal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerrard
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Dec 13, 2023 -

Rockwall Ford responded

It's fantastic that you consistently receive fast, excellent service at this location! Feeling confident in the quality of service and repairs is crucial, and it's great to know that the staff is friendly and capable. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

The service manager and his service technicians gave me all of the answers to my questions and ensured I received the right repairs for my vehicle. The service time on new tires, brakes, rotor turning, and More

by M. Russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Harrington and the Service Manager
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Dec 14, 2023 -

Rockwall Ford responded

That's wonderful to hear! The service manager and technicians provided excellent assistance, addressing all your questions and ensuring your vehicle received the right repairs efficiently. Having new tires, brakes, rotor turning, and an alignment done quickly and effectively is great news. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

3rd time I take my truck back to get climate control fixed and Everytime they tell me is a different issue and a another charge. Do not use this dealer. More

by elz75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Moses
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Jan 09, 2024 -

Rockwall Ford responded

I apologize that you are experiencing this ongoing issue with your truck. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jhicks@rockwallford.com. Jeff Hicks General Manager jhicks@rockwallford.com

December 08, 2023

I brought my truck in for new brake pads. My service advisor "Micah Harrington" was excellent. Friendly, knowlagable, and hard working. More

by chashley83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Harrington
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Dec 12, 2023 -

Rockwall Ford responded

Micah is a top-notch service advisor! Being friendly, knowledgeable, and hard-working are certainly valuable traits in a service advisor, especially when it comes to something as crucial as brake pad replacements. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Rockwell Ford intaker, Keith, did a fantastic job of explaining the parts necessary to fix the tailgait latch on my Ford Pickup. The job was finished exactly when he said it would be. I will be asking f More

by DLEEBRUMLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
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Dec 13, 2023 -

Rockwall Ford responded

It's fantastic to hear about your positive experience with Keith at Rockwell Ford! It sounds like he provided clear explanations and ensured the job was completed as promised. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

It’s the only place I get service for my vehicle. Accurate, punctual and reasonable priced More

by Bignosedkate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Neese
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Dec 08, 2023 -

Rockwall Ford responded

Sticking with one dealership for your vehicle service speaks volumes about their quality! It's great that Rockwall Ford consistently delivers accurate, timely, and reasonably priced service for your vehicle. Thank you for your business!

December 06, 2023

Misty Moore was an amazing sales person. Pretty much had everything ready when we got there from flying in from out of town. More

by NM Mom
Recommend Dealer
Yes
Employees Worked With
Misty Moore
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Dec 08, 2023 -

Rockwall Ford responded

Congratulations on your new vehicle! We are thrilled that Misty provided you with an amazing sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 05, 2023

The people here are always very nice and helpful at the service center. It takes a little longer to get things done here but always done right More

by Clara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell
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Dec 07, 2023 -

Rockwall Ford responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

The sales people and the finance people are excellent. They took care of my needs. All the dealer installed options were great and installed correctly. I will be bringing my vehicle here for regular main More

by ronaldgubrud
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bowers, Marc Moser
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Dec 07, 2023 -

Rockwall Ford responded

It's wonderful to hear about your positive experience with both the sales and finance teams at Rockwall Ford! Having your needs addressed, dealer-installed options handled correctly, and a smooth, efficient finance process certainly makes for a great overall experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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