Rockwall Ford

Great experience at Rockwall Ford. The sales rep, Hubbs, was friendly and professional. Easy process to buy my car. The sales rep, Hubbs, was friendly and professional. Easy process to buy my car. More

Probably the worst experience in a service department of a dealership. If I could give 0 starts I would but can’t. Only star is because staff was polite and said good morning. My appt was at 9:30am and was a dealership. If I could give 0 starts I would but can’t. Only star is because staff was polite and said good morning. My appt was at 9:30am and was told it would a wait time of 2-2 1/2 hours. I was not given an option on oil types (synthetic blend or full synthetic), I guess they assumed I didn’t have money wanted the cheap option. I had to ask if there oil full synthetic or synthetic blend. I waited 1 hour for the shuttle service, I called to request a full synthetic oil change and was told it was more expensive which I obviously knew. Next I had to call for an update at 12:30pm and was that I needed to tell the them in advance if I needed the car faster. I was told that it would be ready at 1:45pm. 4 hours later and I arrived pick the car and then about 4 people ignored me while standing there and didn’t offer help. Finally someone asked if I had been helped. She was nice and got my car ready. The guy who checked me out asked for a good review. To cap it off they opened my glove box and left the manual on my seat, maybe the Rockwall Ford Technicians needed a refresher on how to reset my dashboard oil display. Also there txt system didn’t work and they txt an invalid number. More

Service was good and thorough. Thought some of the guys I talked to were not acquainted with some of the technical aspects of Fords Thought some of the guys I talked to were not acquainted with some of the technical aspects of Fords More

Service writer Kris Wade went the extra mile for me at Rockwall Ford, where I have purchased and service all of my cars for the past 15 or so years. I have a 2019 Escape SEL with low mileage, and just be Rockwall Ford, where I have purchased and service all of my cars for the past 15 or so years. I have a 2019 Escape SEL with low mileage, and just before leaving on a cross-country road trip, the "check engine" light came on. The vehicle had been running perfectly, but I don't like warning lights. It turns out that the vehicle needed a new engine, and Mr. Wade persuaded Ford to provide a new engine at no cost to me! More

The service was prompt and professional I am happy to recommend Rockwall ford for their service recommend Rockwall ford for their service More

Everyone was so helpful and made sure that I was taken care of. Went in for service with the amazing Kris Wade and ended up buying a new car. Cavelius is amazing and very genuine. If you need a new car, a care of. Went in for service with the amazing Kris Wade and ended up buying a new car. Cavelius is amazing and very genuine. If you need a new car, ask for him at Rockwall Ford. More

Very fast and very professional. Would definitely recommend people come to this dealership for future things. Would definitely recommend people come to this dealership for future things. More

Pleasant experience. Everyone that I dealt with was helpful, kind and genuinely interested in my experience. Everyone that I dealt with was helpful, kind and genuinely interested in my experience. More

Part came off the shock and is not covered by warranty because Rockwall Ford assumed it was damaged from trail driving. I heard a squeaky noise while driving my Ford Bronco and discovered the warranty because Rockwall Ford assumed it was damaged from trail driving. I heard a squeaky noise while driving my Ford Bronco and discovered the Bilstein shock was making that sound and then noticed the part on the side was missing. I couldn’t see any damage around it and do not know that I could have hit it while on trail with how far up in the vehicle it is. I took it in to Rockwall Ford Service Center and they tell me it is not covered by the warranty because I have driven it off road and they assume it was damaged that way. I can’t believe they would assume that without any evidence to support it. I asked them to put a note in the work order that they were declining to repair it under warranty so I could take it up with Ford Motor Company. At this point they delayed me, while the service rep told me to talk to the manager, then the manager told me to talk to the mechanic, then the mechanic told me that part could not fall off and it had to have been hit by something even though it didn’t look like it. It became very frustrating because I am expected to believe their assumption at my expense, even though they could not show me any other damage in that area. I have to ask myself why the Rockwall Ford Service Center employees would not add comments to the work order until I was completely frustrated, I had simply asked them to notate their decision so I could take it up with Ford Motor Company. More

The team was very knowledgeable and responsive to my specific needs. Requested work was completed in a very timely manner. specific needs. Requested work was completed in a very timely manner. More