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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,193 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,193 reviews

December 30, 2023

Great dealership! One of the easiest vehicle purchases I've been a part of. All folks involved were super helpful and very professional. More

by rmrussell
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Nagy and Marc Moser
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Jan 03, 2024 -

Rockwall Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

December 30, 2023

Service was great. The associate that helped was very helpful and communicative. Highly recommend this service department. More

by jwguitar23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Jan 03, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 29, 2023

Shortest, simplest purchase of a vehicle I’ve ever experienced. The team did a great job explaining my options and helped me choose the right plan for me. I’ve bought from other Ford dealers in the pa More

by landonprice1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rio
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Jan 03, 2024 -

Rockwall Ford responded

Congratulations on your new vehicle! We are thrilled to have provided you with the quickest and most simple sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 29, 2023

Very responsive, John Bowers made the whole experience easy and quick. Rockwall Ford was the BEST EVER!! More

by allan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bowers
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Jan 03, 2024 -

Rockwall Ford responded

Congratulations on your new vehicle! We are thrilled that John provided you with an easy and quick sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 29, 2023

People are nice and friendly. For having an appointment, work takes way too long. Two hours for oil change and tire rotation. More

by chail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Jan 03, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 29, 2023

We had an amazing experience at Rockwall ford. From the salesman Hubbs, the sales manager Rob, and the Finance manager Marc we were treated like family and they each made the entire buying and tra More

by kc1989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Hubbs
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Jan 03, 2024 -

Rockwall Ford responded

It's wonderful to hear about your amazing experience here at Rockwall Ford! It's great that Hubbs, Rob, and Marc ensured a smooth and comfortable experience for you. Congratulations on your new vehicle!

December 28, 2023

Great dealership, always has been kind and helpful! ! I recommend Ford Rockwall to my friends and family. More

by spookyspunk15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kieth Monnette
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Dec 30, 2023 -

Rockwall Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 28, 2023

Scheduled appointment day of! Took 2.5 hours to complete standard 5000 mile check up More

by Madsky1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TK was amazing!
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Dec 30, 2023 -

Rockwall Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 26, 2023

Took my car in for service. Was told I needed brakes. They kept my car 3 days. I call to confirm work was done but when I picked my van up I found out it wasn't. I called to com More

by Nikki Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa
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Jan 10, 2024 -

Rockwall Ford responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Buddy Mays the Service Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Jeffrey Hicks, General Manager jhicks@rockwallford.com

December 23, 2023

The service dept. damaged my oil pan and taken zero responsibility in resolving the issue. More

by grstephens14
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Wade
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Jan 10, 2024 -

Rockwall Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

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