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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,194 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,194 reviews

January 23, 2024

Had an issue with a newly purchased used Explorer from a different dealer. OBD port was not functioning, preventing the vehicle from passing state inspection. Matt Ruiz facilitated the repair and state insp More

by A Young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Ruiz
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Jan 27, 2024 -

Rockwall Ford responded

We're glad to hear that Matt provided excellent assistance in resolving the issue with your newly purchased used Explorer. It's great that he facilitated the repair and state inspection efficiently, explaining the technician's findings along the way. We appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you again in the future!

January 23, 2024

The right service advisor can really make a change in a company. Kieth Monnette is the to see. More

by MikeN2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Monnette
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Jan 25, 2024 -

Rockwall Ford responded

Thank you for the kind words Mike! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 22, 2024

I am happy with my purchase experience. We did not plan to purchase a car that day, but we had been discussion the probability that we would do so soon. Once we met Mr. Pugh, he was so en More

by marthahughes46
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cavelius Pugh
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Jan 25, 2024 -

Rockwall Ford responded

Thank you Martha for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 19, 2024

The staff were very polite and helpful. They serviced my truck very quickly and I love the drop off and pickup services. Makes things very convenient. More

by cchaney_64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddy, Rondelle
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Jan 24, 2024 -

Rockwall Ford responded

We're pleased to hear that the staff at the dealership were very polite and helpful. It's great that they serviced your truck quickly, and you appreciate the convenience of the drop-off and pickup services. Providing efficient and convenient service is important to us. Thank you for choosing us, and we appreciate your positive feedback. We look forward to serving you and your truck again in the future!

January 18, 2024

Asian was so helpful in getting my car battery replaced and making sure it wasn’t something else as well. She was kind and efficient! More

by Jeclta4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asiah
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Jan 24, 2024 -

Rockwall Ford responded

We're delighted to hear that Asian was so helpful in getting your car battery replaced and ensuring that there weren't any additional issues. It's wonderful that she was kind and efficient throughout the process. Thank you for choosing us, and we appreciate your positive feedback. We look forward to serving you again in the future!

January 17, 2024

We have been servicing our cars and trucks here for 7 years now and Rockwall Ford prrovides continually great service.. Complete and on time with reasonable pricing. If you need a dependable dealer, it’ More

by Mclunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rondell
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Jan 21, 2024 -

Rockwall Ford responded

It's wonderful to hear that you've been consistently receiving great service at Rockwall Ford for the past 7 years. Providing complete and on-time service with reasonable pricing is a testament to our commitment to customer satisfaction. Thank you for choosing Rockwall Ford for your car and truck service needs. We appreciate your loyalty, and we look forward to continuing to provide you with excellent service! Safe travels!

January 12, 2024

Extra friendly extra fast really professional I would certainly recommend this dealership to anyone with a Ford More

by deonmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Prince
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Jan 16, 2024 -

Rockwall Ford responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

January 11, 2024

Rockwall Ford today to get my oil changed? They got me in and out very quick. I really appreciate it. Rob was my service advisor. Did a great job. More

by Bigdholt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith and Rob was my service advisor
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Jan 12, 2024 -

Rockwall Ford responded

It's fantastic to hear that you had a great experience and that Rob provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 10, 2024

Excellent service and quick repair and delivery will recommend ROCKWALL Ford for service work to friends More

by Reselectric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Excellent
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Jan 12, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 09, 2024

We had a Great experience buying a new F150. Everyone was very helpful and knowledgeable. We asked for them to try and get us out at a certain time and everyone was very accommodating to do it f More

by steve1floyd.sf19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Jan 11, 2024 -

Rockwall Ford responded

Congratulations on your new F150! We are thrilled that Jeremy provided you with an awesome sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

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