Rockwall Ford

ROCKWALL Ford is THE best place to buy a car! There was no high pressure selling, the salesperson, GW Franklin, was amazing to work with, and the financing department was quick and efficient. I’ There was no high pressure selling, the salesperson, GW Franklin, was amazing to work with, and the financing department was quick and efficient. I’ve never enjoyed buying a car as much as I did this one. If you need a car or truck, go see the people at ROCKWALL Ford. More

The sales service at Rockwall Ford was amazing. Karl found us a great new vehicle in the size and color we wanted. And with a 1.99% rate on our loan through Ford financing we were able to get the m Karl found us a great new vehicle in the size and color we wanted. And with a 1.99% rate on our loan through Ford financing we were able to get the monthly payments well within our price range. More

The dealership has friendly and helpful sales representatives that are knowledgeable, courteous, and aren't pushy. The service center also has the same helpful and friendly representatives. The representatives that are knowledgeable, courteous, and aren't pushy. The service center also has the same helpful and friendly representatives. The environment is welcoming and comfortable. More

Great place to get your vehicle repaired and serviced. Friendly staff. Clean facilities and coffee Friendly staff. Clean facilities and coffee More

If you want great service, Rockwall Ford is THE dealership to go to! Ask for Asiah in the service department and she will take care of everything with professionalism you don’t see very often these dealership to go to! Ask for Asiah in the service department and she will take care of everything with professionalism you don’t see very often these days. More

Very poor communication . Dropped the truck off at 10 AM and was told it would be ready in a couple of hours. Tried unsuccessfully to reach by phone at 12 PM. Texted servic Dropped the truck off at 10 AM and was told it would be ready in a couple of hours. Tried unsuccessfully to reach by phone at 12 PM. Texted service advisor and asked him to call. No call. Went to dealer at 12:45 PM and was told it was almost ready. Left my husband there to wait. Whenever he asked about the status he was told that they would let him know. At 3:30 PM he gave up and got the dealership to take him home. At 3:47 PM I received a text saying the truck was ready. We then had to make another trip to the dealer to pick it up. More

Have used this dealership for years. Always a good experience. Very knowledgeable salesman and do what they say they will do Always a good experience. Very knowledgeable salesman and do what they say they will do More

I've been using this dealership for years to get my service done on the numerous vehicles I've purchased there. The service dept. seems to be consistently going downhill. James, my service writer was n service done on the numerous vehicles I've purchased there. The service dept. seems to be consistently going downhill. James, my service writer was not very friendly or helpful. 3+ Hours for an Oil & Rotate. Juan, the supposed acting service manager was about the same. I'm not sure on the decline in customer service, but maybe Buddy or Chris can contact me to answer some of the questions/Issues/comments and concerns. More

I encountered significant unprofessionalism at Rockwall Ford dealership subsequent to my purchase of a truck, as I failed to receive the corresponding truck title. My attempts to address the matter with th Ford dealership subsequent to my purchase of a truck, as I failed to receive the corresponding truck title. My attempts to address the matter with the dealership staff were met with evasiveness and uncooperativeness. Upon requesting to speak with the manager, I was met with further resistance, as Grady, the manager, exhibited an unhelpful demeanor and showed no concern in aiding me to resolve the issue. During this discussion, the receptionist interjected abruptly, urging me to contact the DMV before abruptly terminating the call. Subsequent follow-up calls were met with disregard, as Grady remained apathetic towards the unprofessional conduct of the receptionist. I am compelled to escalate this disconcerting matter to the GM to address the inadequacies exhibited by the dealership staff and their treatment of patrons. More

Very poor customer service, I requested my regular service writer and got a writer that is pathetic and never spoke the truth worthless, Service manger did not return my call . The only one that real service writer and got a writer that is pathetic and never spoke the truth worthless, Service manger did not return my call . The only one that really cared and listened to my concerns was Maty More