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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.8
1,622 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,623 reviews

May 23, 2025

Fast, quick service and no high-pressure sales. Came in for an oil, change and tire rotations, and got out and less than an hour. More

by Sharkbait_oohaha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Good worker
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May 24, 2025 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 21, 2025

Service was great fix the problem I recommend bring your vehicle to have service awesome staff More

by Bjuereca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ávalos
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May 24, 2025 -

Rockwall Ford responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 21, 2025

Shea does a good job keeping me updated on my vechile status during my visit More

by Truckguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shea
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May 23, 2025 -

Rockwall Ford responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 20, 2025

We bought two cars from Rockwall, Ford in the past 60 days. We are very happy with both purchases. More

by Joshharris
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Trevor Horton
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May 23, 2025 -

Rockwall Ford responded

Hi, we're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

May 20, 2025

Fast, honest, reliable, and very friendly! Only place I’d go for service! Extremely pleased More

by kdanes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
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May 23, 2025 -

Rockwall Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

May 19, 2025

Spectacular customer service! ! We were traveling from out of town when we had a major break down in our truck. They managed to get us in and back on the road in 1 day!! Fantastic More

by redstripe03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Bohn and Blake
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May 22, 2025 -

Rockwall Ford responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rockwall Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

May 18, 2025

Excellent service- our advisor(Merri) was very helpful, which gave me a very positive experience. More

by Cindy Bivins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri Jordan
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May 21, 2025 -

Rockwall Ford responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 16, 2025

Great sales but service after the fact not so great. ...Sadly Maybe it was a bad day¿ More

by wardhansen85@gmail.com
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
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May 18, 2025 -

Rockwall Ford responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out so we can work toward a resolution. Jeff Hicks General Manager 972.290.2200 jhicks@rockwallford.com

May 15, 2025

Javier was good to work with getting our Explorer serviced. Worked with us in getting our Ford Pass points redeemed. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
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May 18, 2025 -

Rockwall Ford responded

Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

May 14, 2025

We had a great experience. Maddie took care of everything we needed. Got our car checked in quickly, kept us informed, followed up on warranty coverage and recalls and made our More

by Jpmattal22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie
Report | Print
May 16, 2025 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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