Rockwall Ford

Kyle was awesome with customer service and knowledge of the service. I highly recommend Ford service department as they get the job done. I will be coming back for more service when the time comes. Job w the service. I highly recommend Ford service department as they get the job done. I will be coming back for more service when the time comes. Job well done!! More

Great service, great sales process Loren Atherton was a pleasure to work with!! Transation was seamless. pleasure to work with!! Transation was seamless. More

Fast and reliable service all at a reasonable price. Thank you, Service advisor Tina. Job well done! Thank you, Service advisor Tina. Job well done! More

We bought our first vehicle from Rockwall Ford last year and I can’t recommend them enough!! From sales to service, they are top notch! and I can’t recommend them enough!! From sales to service, they are top notch! More

TK provided excellent customer service. She helped me use my points for an oil change when I asked about it. All my oil changes have been there and I’ve never understood how to use my poin She helped me use my points for an oil change when I asked about it. All my oil changes have been there and I’ve never understood how to use my points. More

Merri was the best. Thorough and attentive to us, she took care of everything. We recommend her. Thorough and attentive to us, she took care of everything. We recommend her. More

Staff provided immediate attention upon arrival. I was able to schedule an appointment and get service the same day. I was checked in, greeted by a professional and courteous staff. The wait was abo I was able to schedule an appointment and get service the same day. I was checked in, greeted by a professional and courteous staff. The wait was about 90 minutes. More

I called the service department to schedule an oil change, I specifically asked for fully synthetic synthetic oil as I always do, however the details were not added to the service order so the service change, I specifically asked for fully synthetic synthetic oil as I always do, however the details were not added to the service order so the service guy had them put semi synthetic oil in my vehicle, I caught the mistake and called to point it out, the adviser said when I called him to ask what happened, why did you not put the synthetic oil in as directed, he told me there were no details on the service order, I told him I’ve had my vehicle serviced there numerous times and I’ve always gotten synthetic oil so he apologized and said he’d make it right which I think he did, when I looked at the receipt the vehicle on the receipt stated it was a hybrid which my truck is not, there is so much confusion going on there I will be calling the manager tomorrow to ask xxx is going on, and did they put synthetic oil in My vehicle ? Not sure I will go back after this one for service, obviously they don’t what is going on.. More

Merri did a really good job with my truck service and air conditioner, she kept me informed conditioner, she kept me informed More

Rockwall Ford was a pleasure to work with. Larry Atherton was a very helpful sales rep, he was able to find the Bronco I wanted at a great price! Larry Atherton was a very helpful sales rep, he was able to find the Bronco I wanted at a great price! More