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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,380 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,380 reviews

July 30, 2024

Merri has taken care of me the last couple of times I have been in. She is very courteous and professional, she keeps me posted on the status of my service and answers any questions that I might have. Ex More

by Mitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
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Aug 01, 2024 -

Rockwall Ford responded

Hi Mitch, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. We sincerely thank you for the positive review, and look forward to seeing you again soon!

July 29, 2024

I had a great experience with Rockwall Ford. Cody was an amazing sales representative that took care of us through the entire process. More

by mccardellkristi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody and Jimmy
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Jul 31, 2024 -

Rockwall Ford responded

Hi, we're happy you found Cody to be so supportive during your experience here at Rockwall Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 27, 2024

Everyone was extreme helpful and courteous. Will definitely return again. Thanks for all you help! More

by Morinj3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TK Ashcroft
Report | Print
Jul 28, 2024 -

Rockwall Ford responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 27, 2024

Great dealership! They’ve serviced our cars for years. They’ve worked with us on servicing problems AND balance payments. More

by toverby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Bohn
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Jul 28, 2024 -

Rockwall Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

July 27, 2024

Customer service is above superior. Technicians know their job. Renting a car was simple. Jamie was an excellent service agent. More

by wattscr1405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Report | Print
Jul 29, 2024 -

Rockwall Ford responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 26, 2024

Service department was outstanding, but disappointed in the life of transmission. Previous contact with sales was good. More

by billbr4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Gerrard
Report | Print
Aug 10, 2024 -

Rockwall Ford responded

I want to express my gratitude for your kind words and sincerely apologize for the delay in my response. I’m truly sorry for the issue you encountered with your transmission. If you have any further inquiries or require assistance moving forward, please don’t hesitate to reach out to me via the email address provided below. Thank you for considering our dealership. Jeff Hicks General Manager jhicks@rockwallford.com

July 26, 2024

Keith is, in my opinion the best service advisor. I feel he always has my best interest when assisting me More

by Lh2623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Had the works done today
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Jul 27, 2024 -

Rockwall Ford responded

Hi, thanks for your praise and kind comments about Keith. Feel free to reach out to us if you need anything. Have a wonderful day.

July 26, 2024

I am always able to schedule even last minute appointments without any issues. I have never been able to do this anywhere else. More

by buddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Jul 27, 2024 -

Rockwall Ford responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

July 25, 2024

Fast and professional work. Great customer service lift home and later got the car my delivered. More

by Mag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
Report | Print
Jul 26, 2024 -

Rockwall Ford responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 25, 2024

On time, efficient. Good experience. Service Advisor, Merri, was exceptional. She kept me informed and delivered as promised. More

by wespacwill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
Report | Print
Jul 26, 2024 -

Rockwall Ford responded

Hi, we're happy to hear you had such a positive experience with Merri! Please don't hesitate to reach out if there's anything additional we can do for you.

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