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Rockwall Ford

Rockwall, TX

4.7
1,194 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,194 reviews

February 07, 2024

First time here and immediately they were great. Customer service and atmosphere was very friendly and good. My truck was service and quoted a price and once they really diagnosed it it was cheape More

by r.ritell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moses
Feb 10, 2024 -

Rockwall Ford responded

We're thrilled to hear about your positive first-time experience at Rockwall Ford. It's great to know that the customer service and atmosphere were friendly and good. We appreciate your feedback on the honesty of the service, with the final cost being lower than initially quoted. Thank you for choosing Rockwall Ford, and we look forward to serving you again in the future!

February 04, 2024

Princeton was very knowledgeable and paid attention to my concerns and answered in a way that I could understand easily More

by Terrence S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Princeton
Feb 07, 2024 -

Rockwall Ford responded

Thank you for the kind words Terrence! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 04, 2024

Very please that was done. They were professional and new there job. Greatly appreciate there service and will tell others about them. More

by smarttd
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Moses
Feb 07, 2024 -

Rockwall Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 04, 2024

Service was quick and communication was spot on. Having a rental car place in the facility made a huge difference as well! More

by jordanperkey5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Princeton
Feb 07, 2024 -

Rockwall Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 03, 2024

Great staff in both the service center and the dealership, answered all of my questions and told me everything I wanted to know. More

by fsolis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Princeton, Cavelious
Feb 08, 2024 -

Rockwall Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 03, 2024

The service technician reviewed my service history and made appropriate recommendations. Work done in a timely manner. More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Monnette
Feb 08, 2024 -

Rockwall Ford responded

We're pleased to hear that our service technician provided a thorough review of your service history and made appropriate recommendations. Timely and efficient service is our goal. Thank you for choosing us for your automotive needs!

February 02, 2024

I have purchased two vehicles from Rockwall Ford in the past 6-7 months. Jeff and his entire staff were over the top professional, courteous, and kind. This is a no pressure dealership and they work hard t More

by kvandyke
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Hicks, Jeremy Veil, marc
Feb 02, 2024 -

kvandyke responded

If you are in the market for a new vehicle, you really should give Rockwall Ford a try. I can promise you that you will not regret it. This was the easiest car buying experience that I have ever had. The people are kind and there is no pressure. Rockwall Ford has a great selection of vehicles, the employees are great, and the service is to be bragged about. I drove 170 miles to purchase my new truck after buying my wife’s Expedition here about 6 months ago. I will never buy anywhere else after my experience here! Thanks guy’s Ken Van xxxx

February 02, 2024

Rockwall Ford treated me fairly and things were done as simplistic as possible. Thank you More

by papahauffe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karl Thormahlen, JJ
Feb 04, 2024 -

Rockwall Ford responded

You're welcome! It's great to hear that Rockwall Ford treated you fairly and made the process as simple as possible. Safe travels, and thank you for choosing Rockwall Ford!

February 02, 2024

Fast service and explained what the tech may run into when doing service on my high mileage explorer More

by Ssacks2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Feb 06, 2024 -

Rockwall Ford responded

We're glad to hear that you experienced fast service and received clear explanations about potential challenges with your high-mileage Explorer. Transparent communication is essential for customer satisfaction. Thank you for choosing us, and we appreciate your positive review!

February 01, 2024

Simone was amazing and made the buying process an ease and would definitely use her again! More

by Jsanchez0519
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simone
Feb 02, 2024 -

Rockwall Ford responded

Congratulations on your new vehicle! We are thrilled that Simone provided you with an amazing sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

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