Rockwall Ford

I went in on a Sunday with a flat and I was greeted by Asiah, she told me it would be a long wait because people had appointments. I'm from Missouri and don't know my way around. I told her I was needing Asiah, she told me it would be a long wait because people had appointments. I'm from Missouri and don't know my way around. I told her I was needing to leave to head home as soon as possible. I had no choice but to wait my turn. This young lady went back and somehow got me worked in. I was out of there in no time. Thank you so much Asiah!!! P.S. Rockwall Foed needs to add more techs on Sunday because I was told they get really busy on Sundays. More

First of all I would like to thank Kris the service advisor for the way he treated me. He so far has been the best service advisor I've had in this dealership. I was waiting outside to be assisted for advisor for the way he treated me. He so far has been the best service advisor I've had in this dealership. I was waiting outside to be assisted for atleast 20 minutes and he was the only advisor that offered his help. I appreciate all his help. He also answered all my questions in a very professional manner. I definitely recommend Kris for all your services. More

Mady was quick and efficient. The text service was convenient and easy to use. Service was accomplished as requested and suggested services were sent and offered via text. The text service was convenient and easy to use. Service was accomplished as requested and suggested services were sent and offered via text. More

I always have a great experience at Rockwall Ford. This is the only place I have my truck serviced. This is the only place I have my truck serviced. More

Everything turned at fine and Marri was very helpful, wish all dealerships where like this. wish all dealerships where like this. More

I have taken my 2017 Explorer in multiple times in the last two years for service. The staff are courteous and despite how busy they always are, they do a great job communicating with the customer. Having last two years for service. The staff are courteous and despite how busy they always are, they do a great job communicating with the customer. Having a Hertz on site for big jobs is great too! Ask for Raul or Prince!! More

Very considerate on explaining the service I needed. Went thru the vehicle thoroughly. Very pleasant. Went thru the vehicle thoroughly. Very pleasant. More

JJ was very helpful and worked hard to find car matching my needs. Overall rating is very good my needs. Overall rating is very good More

Kris Wade took great care of us. He communicated with us throughout the entire process, and worked with us to make sure that we were getting maximum coverage from our warranty. He communicated with us throughout the entire process, and worked with us to make sure that we were getting maximum coverage from our warranty. More

Quick service scheduling. Provided transportation home and pickup when completed. Very good experience with timely service for my vehicle. Provided transportation home and pickup when completed. Very good experience with timely service for my vehicle. More