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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,378 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,378 reviews

August 29, 2024

Rob Hill and his team of sales associates are top notch. No pressure but consultative sales approach. Rockwall Ford is also highly involved in supporting the greater Rockwall community and its citizens thro More

by Jeremywebb76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Hill & Matt Hubbs
Report | Print
Aug 31, 2024 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 28, 2024

I like the service I received from the service advisor, Moses, the people at a nearby small office were not so nice to the other customers, it was a bit uncomfortable hearing them be rude. More

by Betsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moses
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Aug 29, 2024 -

Rockwall Ford responded

Thank you for your feedback regarding your experience with our team. While I’m glad to hear you were satisfied with the service provided by Moses, I apologize for the rudeness you observed from other staff. That behavior should not have happened, and I will use your feedback as an opportunity to address this issue and improve our customer interactions. Please feel free to contact me if you’d like to discuss this further. Jeff Hicks General Manager jhicks@rockwallford.com

August 28, 2024

Kris Wade was my service provider. He made sure the service I was there for was done in a timely manner. He needs a raise or promotion.😊 More

by Bluswayddiva77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
Report | Print
Aug 29, 2024 -

Rockwall Ford responded

Hi, we're happy you found Kris to be so supportive during your experience here at Rockwall Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 28, 2024

Rocco was a big help in getting my my new car 10 out of 10 More

by cheyne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco
Report | Print
Aug 29, 2024 -

Rockwall Ford responded

Hi Cheyne, we're happy you found Rocco to be so supportive during your experience here at Rockwall Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 28, 2024

Great service . Well experience sales associates. Fast sale. A lots of inventory of vehicles and models. More

by Noemorales
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kris puente& Cavelius pugh
Report | Print
Aug 29, 2024 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 28, 2024

Fast and friendly service. My service advisor Prince was excellent and kept me informed about my vehicle. More

by jake.e.posey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Prince
Report | Print
Aug 29, 2024 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2024

Asiah as well as the others within the Service Dept were pleasant to deal with. Service Dept was extremely busy so there was an obvious wait time which was unavoidable. More

by wutacin
Recommend Dealer
Yes
Employees Worked With
Asiah Ford
Report | Print
Aug 29, 2024 -

Rockwall Ford responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Rockwall Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 28, 2024

Very professional and knowledgeable sales staff who values your time. Easy purchase process. Would recommend. More

by aljones57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
G W Franklin
Report | Print
Aug 31, 2024 -

Rockwall Ford responded

Hi, thank you for taking the time to leave a review for us at Rockwall Ford. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 27, 2024

Took me without an appointment. Handled my needs. Anthony Moses, my preferred rep., is awesome and most accommodating. Thank you! More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Moses
Report | Print
Aug 31, 2024 -

Rockwall Ford responded

Hi Tim, we are very happy to have provided you with such a positive experience with Anthony Moses! Please don't hesitate to reach out if there's anything additional we can do for you.

August 27, 2024

Kris Wade is an excellent example of going above and beyond! He has taken care of every issue and the multitude of questions I have asked with patience, kindness and a smile. My daughter’s safety is #1 More

by CKST1STAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade and Oscar
Report | Print
Aug 31, 2024 -

Rockwall Ford responded

Hi, thank you so much for your positive comments about Rockwall Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

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