Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,447 Reviews
Call Dealership (972) 290-2200
View Awards

990 E I-30

Rockwall, TX

75087

Directions

By Type

Showing 1,447 reviews

October 16, 2024

Very friendly and considerate staff, the waiting room was clean and bright. My grandson like the free hot chocolate More

by jamesstakelin57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
Report | Print
Oct 18, 2024 -

Rockwall Ford responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 16, 2024

I had a great experience with the Rockwall service department. Kris Wade was extremely helpful in taking care of all of my truck’s needs. Would definitely recommend and will definitely be back! More

by ortizandrew322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
Report | Print
Oct 18, 2024 -

Rockwall Ford responded

Hello, thank you for your kind review; we are happy to pass along your comments to Kris here at Rockwall Ford! We are always more than happy to assist you if anything else comes up. Take care!

October 16, 2024

Took vehicle in on a Friday for a broken mirror. Dealership had to order the part. Got part on Saturday and we returned on Monday morning to get it fixed. They got it fixed and did inspection we req More

by Jeffrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
T K Ashcroft
Report | Print
Oct 19, 2024 -

Rockwall Ford responded

Hi Jeffrey, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 15, 2024

The saleman JJ and the finance guy Mark were awesome. The dealership had a greay selection of bronco sports More

by LeisaPrice
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JJ Bango, Marc Moser
Report | Print
Oct 17, 2024 -

Rockwall Ford responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 15, 2024

Great service and friendly staff. Jamie was very efficient with my service request and had my Ranger ready when he promised. More

by tjsmith356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JAMIE
Report | Print
Oct 17, 2024 -

Rockwall Ford responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 14, 2024

They were very efficient and great communication. The service was done well and was fast. More

by shelby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shea Horne
Report | Print
Oct 17, 2024 -

Rockwall Ford responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 13, 2024

Very helpful and accommodating. The work is always complete. I am very confident with the service. More

by Dorian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris, Jim, Julie
Report | Print
Oct 15, 2024 -

Rockwall Ford responded

Hi Dorian, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 12, 2024

Friendly and very respectful of my time constraints Did an excellent job Going back next week for a set of tires More

by Jabstc. No
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Oct 15, 2024 -

Rockwall Ford responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 12, 2024

They never called me with updates. Seemed unorganized & my bill was over 400 bucks more than the estimate. More

by chris_fogarty98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerald
Report | Print
Oct 19, 2024 -

Rockwall Ford responded

chris_fogarty98, I apologize for the delay in this response, but I appreciate you taking the time to inform me about your service experience. I deeply regret any inconvenience you may have encountered due to the lack of communication, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you again for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Sheila Anderson Service Manager sheilaanderson@rockwallford.com

October 10, 2024

This was my second car from here. No issues and it worked out for me. More

by Stephanie.estrada
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerime Vail
Report | Print
Oct 13, 2024 -

Rockwall Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

1
...
22
23
24
...
145