Rockwall Ford

I started at Rockwall Ford because the price listed online was good. Larry did a great job with making me feel comfortable and happy with the vehicle. As soon as the finance manager learned I had a pre online was good. Larry did a great job with making me feel comfortable and happy with the vehicle. As soon as the finance manager learned I had a pre approved loan from my bank, which Rockwall Ford is a preferred dealership, he constantly tried to push me off my loan and use Ford financing. He did not honor the online price unless I went through “Ford” for the loan. The finance group is the reason this location lost a sale. The last words from this finance manager to me were, “maybe you have too much car for your budget”. He let me walk out with a 3k difference in price. More

I wish I could provide 10 stars for the amazing level of service the team at Rockwall Ford provided me and my family! From start to finish, Rockwall Ford has gone above and beyond to ensure my needs and exp service the team at Rockwall Ford provided me and my family! From start to finish, Rockwall Ford has gone above and beyond to ensure my needs and expectations were met and exceeded! Jeff Hicks, the GM, personally reached out to me to make sure he understood my needs correctly and passed my service order onto Kris at his Service Department. Kris was thorough and understanding throughout the process and shared step-by-step details about the work needed to be done and the results of all the tests they completed. Sheila, the Service Department Manager, was extremely welcoming, extended her contact information, and invited me to reach out throughout the time my car was serviced confidently. Tammy was very helpful in getting me in a rental car immediately and making it so simple for me to get set up and in a beautiful Ford Expedition to use while my car was in service. This made my life so much easier - thanks Tammy! Maddy was so kind, she reached out after I spoke with Jeff offering to send a rental car to me and picking up my car so I would not have to come to the dealership. I was happy to drop off my car, but when my car was ready for pick up, she made it so easy for me when she sent Robert to swap my car with the rental - this was such a remarkable perk that she offered and gave me back so much of my valued time. Robert was so helpful and kind when he came to pick it up. Ford Rockwall team clearly works together to ensure customers are greatly satisfied and I could not be happier to have trusted my car with them. Before I knew about Rockwall Ford, I took my car to North Central Ford where I actually bought it and they were very disinterested in providing customer service - stating my car had to be left at the service center for 5 business days before it would even be looked at - they wouldn't even run a test while I was there to diagnose it and help start the process. I am so glad I did not leave it with them and I will never return to North Central Ford - I will always return to Rockwall Ford for future services and purchases. Thank you Rockwall Ford! You know how to treat your clients right and feel special! More

The service center always provides me with excellent service. James was outstanding today. He got me in quickly and I had my vehicle back with a couple hours of dropping it off. service. James was outstanding today. He got me in quickly and I had my vehicle back with a couple hours of dropping it off. More

Kris Wade is an OUTSTANDING dealer representative. He’s knowledgeable, attentive and keeps me informed on the progress of my vehicles service. Whatever you’re paying him, it’s not enough. He’s why I p He’s knowledgeable, attentive and keeps me informed on the progress of my vehicles service. Whatever you’re paying him, it’s not enough. He’s why I patronize Rockwall Ford. More

Really great and finds you the best deal ever, really sweet talking person. Happy to have a brand new car from this dealer ROCKWALL FORD! sweet talking person. Happy to have a brand new car from this dealer ROCKWALL FORD! More

The Service Advisor was extremely helpful. Check in was smooth. Followup was beneficial. He was experienced and knowledgeable. Check in was smooth. Followup was beneficial. He was experienced and knowledgeable. More

Polite, curious and friendly customer service. Very positive experience. Service call was completed within a few hours. Very positive experience. Service call was completed within a few hours. More

Advisor Kris was amazing and customer service was top notch! Thank you for your help and being professional and caring! We appreciate you!! notch! Thank you for your help and being professional and caring! We appreciate you!! More

I always receive great service at Rockwall Ford. They clearly communicate with me every step of the way. They clearly communicate with me every step of the way. More

Very friendly and considerate staff, the waiting room was clean and bright. My grandson like the free hot chocolate clean and bright. My grandson like the free hot chocolate More