Rockwall Ford

Very poor communication . Dropped the truck off at 10 AM and was told it would be ready in a couple of hours. Tried unsuccessfully to reach by phone at 12 PM. Texted servic Dropped the truck off at 10 AM and was told it would be ready in a couple of hours. Tried unsuccessfully to reach by phone at 12 PM. Texted service advisor and asked him to call. No call. Went to dealer at 12:45 PM and was told it was almost ready. Left my husband there to wait. Whenever he asked about the status he was told that they would let him know. At 3:30 PM he gave up and got the dealership to take him home. At 3:47 PM I received a text saying the truck was ready. We then had to make another trip to the dealer to pick it up. More

Have used this dealership for years. Always a good experience. Very knowledgeable salesman and do what they say they will do Always a good experience. Very knowledgeable salesman and do what they say they will do More

I've been using this dealership for years to get my service done on the numerous vehicles I've purchased there. The service dept. seems to be consistently going downhill. James, my service writer was n service done on the numerous vehicles I've purchased there. The service dept. seems to be consistently going downhill. James, my service writer was not very friendly or helpful. 3+ Hours for an Oil & Rotate. Juan, the supposed acting service manager was about the same. I'm not sure on the decline in customer service, but maybe Buddy or Chris can contact me to answer some of the questions/Issues/comments and concerns. More

I encountered significant unprofessionalism at Rockwall Ford dealership subsequent to my purchase of a truck, as I failed to receive the corresponding truck title. My attempts to address the matter with th Ford dealership subsequent to my purchase of a truck, as I failed to receive the corresponding truck title. My attempts to address the matter with the dealership staff were met with evasiveness and uncooperativeness. Upon requesting to speak with the manager, I was met with further resistance, as Grady, the manager, exhibited an unhelpful demeanor and showed no concern in aiding me to resolve the issue. During this discussion, the receptionist interjected abruptly, urging me to contact the DMV before abruptly terminating the call. Subsequent follow-up calls were met with disregard, as Grady remained apathetic towards the unprofessional conduct of the receptionist. I am compelled to escalate this disconcerting matter to the GM to address the inadequacies exhibited by the dealership staff and their treatment of patrons. More

Very poor customer service, I requested my regular service writer and got a writer that is pathetic and never spoke the truth worthless, Service manger did not return my call . The only one that real service writer and got a writer that is pathetic and never spoke the truth worthless, Service manger did not return my call . The only one that really cared and listened to my concerns was Maty More

Down to earth folks; straight forward & not pushy at all! Very relaxed and welcoming atmosphere. Appreciated all of their assistance and the speed with which they processed my purchase. Very relaxed and welcoming atmosphere. Appreciated all of their assistance and the speed with which they processed my purchase. More

Faster and more reliable than Town East Ford, most definitely going to come back to this location more often definitely going to come back to this location more often More

The only problem I had with this dealership was the full four days it took for the repair to be completed. The first day the mechanic said there were no damages to any wheel parts, then it took three days t four days it took for the repair to be completed. The first day the mechanic said there were no damages to any wheel parts, then it took three days to replace the tire. More

We came by just to look and left with a new truck! The deal was too good to pass up! We truly appreciate the personal service and not feeling rushed. We also love that we worked with a couple of Mi The deal was too good to pass up! We truly appreciate the personal service and not feeling rushed. We also love that we worked with a couple of Military Veterans like myself. More

Anthony was very helpful despite us coming in with an RV without an appointment, enabling us to get the oil change done within the day after the other dealer where we had an appointment couldn’t service RVs without an appointment, enabling us to get the oil change done within the day after the other dealer where we had an appointment couldn’t service RVs. More