Rockwall Ford

My service representative did a great job. She was knowledgeable and very responsive. I would recommend working with her. She was knowledgeable and very responsive. I would recommend working with her. More

Keith Monnette likes to argue with customers. He didn't explain the process of fleet vehicles to me and told me it would only be 2 hours. Almost 3 hours later, I find out nothing has been done ye He didn't explain the process of fleet vehicles to me and told me it would only be 2 hours. Almost 3 hours later, I find out nothing has been done yet. I asked for the keys and he argued with me. Continued to argue and be disrespectful in front of the manager who didn't seem to do a whole lot. Won't be returning ever. I will happily push my vehicle right on by this place. More

Merri was extremely helpful and made sure she kept in contact with me throughout the entire process. I will definitely be asking for her the next time I have my car serviced. contact with me throughout the entire process. I will definitely be asking for her the next time I have my car serviced. More

Great experience at Rockwall Ford. The sales rep, Hubbs, was friendly and professional. Easy process to buy my car. The sales rep, Hubbs, was friendly and professional. Easy process to buy my car. More

Friendly and informative service, comfortable and nice waiting area, great deal on special service offer. waiting area, great deal on special service offer. More

Cody Zilmer was a great rep. He meet us out on the parking lot as we looked at the Broncos. We ask to look inside he got a key for two broncos. We test drove and loved the pricin He meet us out on the parking lot as we looked at the Broncos. We ask to look inside he got a key for two broncos. We test drove and loved the pricing was offered at Rockwall Ford. I am a manufactured home dealer and I was very impressed how smooth the process was from test drive to financing. Didn’t have any fatigue. The dealership inside had college football on the tv, being Saturday, coffe machine makes latte, cappuccino, hot chocolate, whatever you want and a play area for kids with toys and tv. I couldn’t ask for a better experience. Thank you Rockwall Ford. I’m proud to buy a local vehicle in my town of Rockwall and be grateful to have a good dealer to depend on. More

My truck was stuck in my key mode. I called the dealership and got Mary on the phone. What a pleasure. She was able to help me and told me to bring my truck in and they would be able t I called the dealership and got Mary on the phone. What a pleasure. She was able to help me and told me to bring my truck in and they would be able to take care of it. I got there and the process was so simple and easy. It was wonderful. Mary is a wonderful asset to the dealership. Made the whole process wonderful More

I was very pleased with the wonderful customer service I received at Rockwall Ford. My experience was very pleasant. I would definitely recommend them! Thanks received at Rockwall Ford. My experience was very pleasant. I would definitely recommend them! Thanks More

Probably the worst experience in a service department of a dealership. If I could give 0 starts I would but can’t. Only star is because staff was polite and said good morning. My appt was at 9:30am and was a dealership. If I could give 0 starts I would but can’t. Only star is because staff was polite and said good morning. My appt was at 9:30am and was told it would a wait time of 2-2 1/2 hours. I was not given an option on oil types (synthetic blend or full synthetic), I guess they assumed I didn’t have money wanted the cheap option. I had to ask if there oil full synthetic or synthetic blend. I waited 1 hour for the shuttle service, I called to request a full synthetic oil change and was told it was more expensive which I obviously knew. Next I had to call for an update at 12:30pm and was that I needed to tell the them in advance if I needed the car faster. I was told that it would be ready at 1:45pm. 4 hours later and I arrived pick the car and then about 4 people ignored me while standing there and didn’t offer help. Finally someone asked if I had been helped. She was nice and got my car ready. The guy who checked me out asked for a good review. To cap it off they opened my glove box and left the manual on my seat, maybe the Rockwall Ford Technicians needed a refresher on how to reset my dashboard oil display. Also there txt system didn’t work and they txt an invalid number. More

Service was good and thorough. Thought some of the guys I talked to were not acquainted with some of the technical aspects of Fords Thought some of the guys I talked to were not acquainted with some of the technical aspects of Fords More