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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,446 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,446 reviews

October 30, 2024

Spent 2 days at dealership. Looked at Broncos, Bronco 2, Edge and Escape. Came back on 3rd day and bought the Escape. Also a shout out to the F & I manager Bryson, who went More

by goose5200
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Nagy and Bradley Mitchell
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Nov 02, 2024 -

Rockwall Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rockwall Ford! We are always more than happy to assist you if anything else comes up. Take care!

October 30, 2024

Great service by kind, professional folks who care about their customers and show it by their exceptional care. More

by jacklyle2511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mills
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Nov 02, 2024 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 29, 2024

Work done in a timely manner and fair prices. Very good service account manager positive experience More

by mattison_myers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Primce
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Nov 01, 2024 -

Rockwall Ford responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 29, 2024

Everyone was very friendly. Kris Wade was very helpful and kept us informed with updates. More

by Joe_daena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
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Nov 01, 2024 -

Rockwall Ford responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 27, 2024

Shae had great customer service and the service was done fast and on time. We love Rockwall Ford! More

by lyonsfa8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shae
Report | Print
October 25, 2024

They treat customers with contempt. Poor diagnosis. Poor communication. Fail to reimburse expenses that are caused by them. Untrustworthy. I speak from years of experience. More

by F150 4x4 Powerboost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shiela, Prince
Report | Print
Oct 26, 2024 -

Rockwall Ford responded

I apologize that you experienced those issues with diagnosis, communication, and reimbursement. Can you please contact me so I can make this right? I cannot find your name in our database. I look forward to hearing from you. Jeff Hicks General Manager jhicks@rockwallford.com

October 23, 2024

She was very courteous and professional . .Kept me updated. Answered all my questions. Very helpful very . More

by wheelhorse3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shea
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Oct 25, 2024 -

Rockwall Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. We hope you have a great day!

October 23, 2024

Greeted me when I pulled up, walked me around to where I could wait, very helpful and professional. Thoroughly answered my questions. Service was quicker than expected. Waiting area was clean and comfortabl More

by My Ford Dealership
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asiah Ford
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Oct 25, 2024 -

Rockwall Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

October 23, 2024

The service rep was great and very communicative keep me updated on the status of my truck repair More

by duaneburton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri Jordan
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Oct 25, 2024 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 22, 2024

Down home atmosphere from start to finish…we love our new ride, we highly recommend Rockwall Ford! More

by sandyhartcraft
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cavelius Pugh
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Oct 25, 2024 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

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