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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,285 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,285 reviews

July 26, 2024

Keith is, in my opinion the best service advisor. I feel he always has my best interest when assisting me More

by Lh2623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Had the works done today
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Jul 27, 2024 -

Rockwall Ford responded

Hi, thanks for your praise and kind comments about Keith. Feel free to reach out to us if you need anything. Have a wonderful day.

July 26, 2024

I am always able to schedule even last minute appointments without any issues. I have never been able to do this anywhere else. More

by buddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Jul 27, 2024 -

Rockwall Ford responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

July 26, 2024

Service department was outstanding, but disappointed in the life of transmission. Previous contact with sales was good. More

by billbr4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Gerrard
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Aug 10, 2024 -

Rockwall Ford responded

I want to express my gratitude for your kind words and sincerely apologize for the delay in my response. I’m truly sorry for the issue you encountered with your transmission. If you have any further inquiries or require assistance moving forward, please don’t hesitate to reach out to me via the email address provided below. Thank you for considering our dealership. Jeff Hicks General Manager jhicks@rockwallford.com

July 25, 2024

On time, efficient. Good experience. Service Advisor, Merri, was exceptional. She kept me informed and delivered as promised. More

by wespacwill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
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Jul 26, 2024 -

Rockwall Ford responded

Hi, we're happy to hear you had such a positive experience with Merri! Please don't hesitate to reach out if there's anything additional we can do for you.

July 25, 2024

I had a great experience at Rockwall Ford. purchasing a vehicle was a smooth process. Would like to highlight Carlos, he’s a great sales person. More

by Ruth O
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos
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Jul 26, 2024 -

Rockwall Ford responded

Hi Ruth, thank you for your kind review; we are happy to pass along your comments to Carlos! Please don't hesitate to reach out to us if there's anything more we can do!

July 25, 2024

Fast and professional work. Great customer service lift home and later got the car my delivered. More

by Mag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
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Jul 26, 2024 -

Rockwall Ford responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 22, 2024

Great service from Matthew Hubbs and the finance team at Rockwall Ford. Would definitely recommend. More

by Jeanri Brits
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Hubbs
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Jul 26, 2024 -

Rockwall Ford responded

Hi Jeanri, we're happy you found Matthew to be so supportive during your experience here at Rockwall Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 22, 2024

Merri was outstanding and super communicative throughout the process! The prices were reasonable and I got my truck back in less than 24hrs from drop off. More

by Msteves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
Report | Print
Jul 24, 2024 -

Rockwall Ford responded

Hi, thank you for taking the time to leave a review for us at Rockwall Ford. We're happy we could meet your expectations! We hope to see you soon!

July 21, 2024

Great Customer service! This was my first time using the dealership’s service department. Everyone was friendly and knowledgeable. I will definitely continue using Rockwall More

by diana.farrar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TK Ashcroft, Jerald
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Jul 22, 2024 -

Rockwall Ford responded

Hi Diana, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 21, 2024

Kris was awesome! Kept us updated. Advocated for us before the insurance and helped with payment method. Sweet!! More

by Rebecca Chairez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
Report | Print
Jul 22, 2024 -

Rockwall Ford responded

Hi Rebecca, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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