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Rockwall Ford

Rockwall, TX

4.7
1,285 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,285 reviews

July 31, 2024

The service writer was very knowledgeable We would recommend him to our friends. He did offer other services for the car but wasn't high pressure about it More

by watryba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Aug 01, 2024 -

Rockwall Ford responded

Hello, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 31, 2024

Great experience with polite and experienced staff. Made my purchase a pleasurable experience. I travelled from San Antonio and they had everything ready to sign and the vehicle ready. Signed the paper More

by ronc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Bongiovanni
Aug 01, 2024 -

Rockwall Ford responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 31, 2024

Service is great and the vehicle delivery service sets them apart from the rest! The staff is very thoughtful and doesn’t xx the customer. More

by Kvega86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
Aug 01, 2024 -

Rockwall Ford responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 30, 2024

Merri has taken care of me the last couple of times I have been in. She is very courteous and professional, she keeps me posted on the status of my service and answers any questions that I might have. Ex More

by Mitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
Aug 01, 2024 -

Rockwall Ford responded

Hi Mitch, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. We sincerely thank you for the positive review, and look forward to seeing you again soon!

July 30, 2024

The team at Rockwall Ford stood out from other dealers by being responsive, straightforward and professional. Rocco is the best! More

by Aaron C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco
Jul 31, 2024 -

Rockwall Ford responded

Hi Aaron, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. We hope you have a great day!

July 30, 2024

Terrible communication, unhelpful staff. Expect for you to know their system instead of asking you questions. Don’t have a problem in the 30 minutes before closing- they want to go home and More

by jennadoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Aug 01, 2024 -

Rockwall Ford responded

jennadoss, I appreciate you taking the time to inform me about your recent visit with us. I deeply regret any inconvenience you may have encountered due to poor communication. I would like the opportunity to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to understanding more about what took place during your experience. William Mays Service Director wmays@rockwallford.com

July 29, 2024

I had a great experience with Rockwall Ford. Cody was an amazing sales representative that took care of us through the entire process. More

by mccardellkristi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody and Jimmy
Jul 31, 2024 -

Rockwall Ford responded

Hi, we're happy you found Cody to be so supportive during your experience here at Rockwall Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 27, 2024

Everyone was extreme helpful and courteous. Will definitely return again. Thanks for all you help! More

by Morinj3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TK Ashcroft
Jul 28, 2024 -

Rockwall Ford responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 27, 2024

Great dealership! They’ve serviced our cars for years. They’ve worked with us on servicing problems AND balance payments. More

by toverby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Bohn
Jul 28, 2024 -

Rockwall Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

July 27, 2024

Customer service is above superior. Technicians know their job. Renting a car was simple. Jamie was an excellent service agent. More

by wattscr1405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Jul 29, 2024 -

Rockwall Ford responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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