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Rockwall Ford

Rockwall, TX

4.8
1,649 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,649 reviews

February 28, 2025

They where quick to notice I was waiting. They answered all question and asked questions that was relevant to the service. More

by loismolesen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Bihn
Mar 03, 2025 -

Rockwall Ford responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 28, 2025

Mady makes picking up and dropping off multiple vans an easy process. Thank you for your help! More

by Nick Stone
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mady Mills
Mar 03, 2025 -

Rockwall Ford responded

Hello Nick, we're happy you found our staff Mady to be so supportive during your experience here at Rockwall Ford. We are always more than happy to assist you if anything else comes up. Take care!

February 28, 2025

Great service , professionalism and attention to detail. I’ve been a long standing customer of Rockwall Ford and their service department is second to none! More

by Mason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
Mar 03, 2025 -

Rockwall Ford responded

Hello Mason, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 27, 2025

Excellent service and timely delivery with good quality workmanship with a good value for my money More

by Jab3432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary
Mar 02, 2025 -

Rockwall Ford responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 27, 2025

Juan is great. He gives timely updates and helped make sure that the repairs were completed fully. Tammie is always helpful as well. More

by Wendydavis1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan & Tammie
Mar 02, 2025 -

Rockwall Ford responded

Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

February 27, 2025

Took my car in for service and they tried to charge me $975 to tighten a battery cable. It wasn’t until I asked for an itemized list of parts and labor that they decided oops. Still paid $200. Stay awa More

by MHux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier
Mar 02, 2025 -

Rockwall Ford responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. William Mays Service Manager wmays@rockwallford.com

February 26, 2025

This is the dealership we take all of our vehicles to for maintenance actions. They are always very courteous. More

by benjib1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Mar 02, 2025 -

Rockwall Ford responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 25, 2025

They did exactly what I requested and the price was a little less than quoted. Would definitely recommend to friends and family More

by Chris.moses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Moses
Feb 28, 2025 -

Rockwall Ford responded

Hi, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

February 24, 2025

Kris was able to knock everything same day! . He kept me updated along the way. More

by Jorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristopher
Feb 28, 2025 -

Rockwall Ford responded

Hi Jorge, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. We hope you have a great day!

February 22, 2025

Kris, as always, was more than helpful and made the experience a breeze. They did exactly what I asked and didn’t try to push anything else on me. 10/10. More

by Graines93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
Feb 24, 2025 -

Rockwall Ford responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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