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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.8
1,649 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,649 reviews

March 06, 2025

Excellent purchase experience. Found the truck we were looking for online. Reached out and spoke with Bradley Mitchell. Bradley was professional, personable and authentic. We More

by AggieMom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Mitchell, Marc Moser
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Mar 09, 2025 -

Rockwall Ford responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 04, 2025

Easiest and smoothest buying experience ever! I will not buy a vehicle at any other dealer More

by Cole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Hill, Cavelius
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Mar 09, 2025 -

Rockwall Ford responded

Hello Cole, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 04, 2025

Kris wade was awesome to deal with. He experience is overwhelming and practical. He is very knowledgeable and courteous. More

by bryon.hopkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris wade
Report | Print
Mar 09, 2025 -

Rockwall Ford responded

Hi, we're happy to hear you had such a positive experience with Kris! Feel free to reach out to us if you need anything. Have a wonderful day.

March 04, 2025

Rockwall Ford did a fast and through job check my 1921 ford explorer for its registration requirement. More

by Eldon.henderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerald
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Mar 09, 2025 -

Rockwall Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 03, 2025

Love the simplicity and just the customer support is on point with every staff . Make you feel comfortable More

by Eduardo Torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris in the service department
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Mar 09, 2025 -

Rockwall Ford responded

Hello Eduardo, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

March 01, 2025

The only positive experience with this dealership was the service advisor, James. The tech couldn’t be bothered to appropriately try to diagnose my vehicle issue. Barely drove the vehicle (literally drove it More

by Holly Gower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Bohn
Report | Print
Mar 06, 2025 -

Rockwall Ford responded

We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your experience further. Please reach out to us directly so we can work towards a resolution. Jeff Hicks General Manager 972.290.2200 jhicks@rockwallford.com

March 01, 2025

I’ve enjoyed coming to this dealership and I have not had any issues coming here. I appreciate the great service. More

by GenuineGozi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
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Mar 04, 2025 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 01, 2025

Rockwall Ford Dealership has great service and is very customer friendly. I have been a customer since 2017 when I purchased by Explorer. More

by Highnotedee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
Report | Print
Mar 04, 2025 -

Rockwall Ford responded

Hi, thank you so much for your positive comments about Rockwall Ford! Feel free to reach out to us if you need anything. Have a wonderful day.

March 01, 2025

Rockwall Ford Dealership is very customer friendly and treats customers like family. I have been a customer since 2017. More

by Highnotedee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
Report | Print
Mar 04, 2025 -

Rockwall Ford responded

Hi, thank you so much for your positive comments about Rockwall Ford! Feel free to reach out to us if you need anything. Have a wonderful day.

March 01, 2025

Courtesy,friendly efficient people working at this dealership. Have been using this dealership since 2016 and will continue. More

by mbeubanks71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Walters and Neil Hodge
Report | Print
Mar 04, 2025 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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