Group 1 Ford of Rockwall

Really liked how they kept me informed of what was going on with my truck. The waiting area is clean and well stocked with refreshments on with my truck. The waiting area is clean and well stocked with refreshments More

This is a super easy service! I would highly recommend for anyone instead of going into the dealership. I would highly recommend for anyone instead of going into the dealership. More

Great service department on time and very informative, they will get you in and out quickly they will get you in and out quickly More

Clean facility curtious staff timely services for my vehicle. Would recommend to friends and family vehicle. Would recommend to friends and family More

My husband bought two trucks from here. Sales and service friendly, fair, and eager to help staff. I just traded my Honda for a Ford and do not regret it. Between the team at Rockwall Ford Sales and service friendly, fair, and eager to help staff. I just traded my Honda for a Ford and do not regret it. Between the team at Rockwall Ford and the customer service with Ford Financing, I'm committed to being part of the Ford Family for life. More

Had our vehicle in for service and one of the items was a tire rotation. Upon receiving the vehicle back, one wheel was badly scarred. The dealership did try to get the wheel repaired, but it wasn’t taken ba tire rotation. Upon receiving the vehicle back, one wheel was badly scarred. The dealership did try to get the wheel repaired, but it wasn’t taken back to 100% original condition. The major issue is that I’ve reached out to the general manager of the dealership through email with no response, and I reached out to the service department to discuss a replacement and they have not returned my call either. I would not use this service department again. The lack of follow up from the dealership is unacceptable and shows complete unresponsiveness to their customers needs. We trusted them with our vehicle and they gave it back in a lesser condition than what we left it with them, which is unacceptable. We don’t mind them making a mistake with a wheel, but they should at a minimum be responsive and communicating, and discussing the situation to resolve. Highly disappointed in this dealership, probably would not purchase or have a vehicle serviced there again. More