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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,284 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,284 reviews

August 17, 2024

I have taken my 2017 Explorer in multiple times in the last two years for service. The staff are courteous and despite how busy they always are, they do a great job communicating with the customer. Having More

by Jason.domecq1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul and Prince
Report | Print
Aug 19, 2024 -

Rockwall Ford responded

Hi Jason, thank you for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out if there's anything additional we can do for you.

August 16, 2024

Very considerate on explaining the service I needed. Went thru the vehicle thoroughly. Very pleasant. More

by peggy5920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isha
Report | Print
Aug 17, 2024 -

Rockwall Ford responded

Hi, we are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

August 16, 2024

JJ was very helpful and worked hard to find car matching my needs. Overall rating is very good More

by Dmr1952
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JJ
Report | Print
Aug 18, 2024 -

Rockwall Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

August 14, 2024

Kris Wade took great care of us. He communicated with us throughout the entire process, and worked with us to make sure that we were getting maximum coverage from our warranty. More

by CWCoats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
Report | Print
Aug 16, 2024 -

Rockwall Ford responded

Hi Kris, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 14, 2024

Quick service scheduling. Provided transportation home and pickup when completed. Very good experience with timely service for my vehicle. More

by jcvsalty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Aug 16, 2024 -

Rockwall Ford responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 14, 2024

The dealership made it super easy to schedule maintenance and a recall service. The staff was friendly and responsive. More

by Isaac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarold
Report | Print
Aug 16, 2024 -

Rockwall Ford responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 11, 2024

The dealership and my service advisor handled my repair with prompt, excellent service and attention to my needs. More

by Richardgri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
Report | Print
Aug 15, 2024 -

Rockwall Ford responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

August 10, 2024

Prompt service tech kept us informed of vehicle progress and what we needed for our repairs in a timely manner More

by Rick woodson
Recommend Dealer
Yes
Employees Worked With
Meeri Jordan
Report | Print
Aug 11, 2024 -

Rockwall Ford responded

Hello Rick, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

August 10, 2024

Service is great! Oil changes reasonably priced and don't try to upcharge for unnecessary work. More

by mariannelray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Monnette
Report | Print
Aug 11, 2024 -

Rockwall Ford responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

August 08, 2024

JJ IS THE BEST SALESMAN THAT I HAVE EVER WORKED WITH. HE IS KNOWLEGABLE AND WASNT HIGH PRESSURE. I WILL BE BACK TO SEE JJ FOR MY NEXT PURCHASE. More

by Brian Holt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JJ
Report | Print
Aug 10, 2024 -

Rockwall Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. We look forward to your next visit! Take care!

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