Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Group 1 Ford of Rockwall
Rockwall, TX
1,806 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,806 reviews
October 21, 2025
It was a terrible experience. They tried to pull the classic "Bait and Switch" move on me. The car was listed at 18,400, and the salesman told me the interest rate would be 5.7%. They tried to pull the classic "Bait and Switch" move on me. The car was listed at 18,400, and the salesman told me the interest rate would be 5.7%. When I start talking to the finance guy to close the deal, the price of the car is now magically $19, 900+, and the interest rate is now 5.9%. Even though I felt like they were being shady as xxxx, I decided to buy the car anyway. With my own financing. I get the keys to the car, start driving slowly from the back of the parking lot, and the rear brakes are sounding like grinding metal. I furiously park the car in the front, and have my wife tell them the situation. They say they will take it to service in the morning. The next morning the salesman calls me and tells me it has a bad brake calipers which is a common situation with the CX-5, and that I CAN BUY A PART TO FIX IT! No sir cancel this deal. More
by jbadams76
Employees Worked With
Logan
October 19, 2025
I’m very pleased with the service I received. Chris was amazing taking care of my needs and future arrangements taking care of my truck. Everyone was very friendly and welcoming. I plan on using Chris was amazing taking care of my needs and future arrangements taking care of my truck. Everyone was very friendly and welcoming. I plan on using them more. More
by sjdecker
Employees Worked With
Kris
October 18, 2025
Tina (service advisor) and Big Mike ( diesel mechanic) were very informative and patient with me. They gave me a clear understanding on the situation. were very informative and patient with me. They gave me a clear understanding on the situation. More
by Pattersonrussell14
Employees Worked With
Tina
October 18, 2025
Tina was very helpful and as always Jimmy Alexander stepped up as always. I won’t buy from anyone but him and will be a repeat customer to wherever he’s at. stepped up as always. I won’t buy from anyone but him and will be a repeat customer to wherever he’s at. More
by Shane25
Employees Worked With
Tina, Jimmy Alexander
October 17, 2025
I needed a specific Bronco in a short amount of time. Marc and Jerime got the job done and the exact Bronco, plus some…at a fair price. This makes our second Bronco with these two and I’ll be a G Marc and Jerime got the job done and the exact Bronco, plus some…at a fair price. This makes our second Bronco with these two and I’ll be a Group 1 Ford customer for life. Not an easy thing to say…ever. My wife and I have never been treated like family at any other dealership while trying to buy a new vehicle. MANY THANKS TO MARC, JERIME AND THE ENTIRE GROUP 1 TEAM!!! More
by Bkstory
Employees Worked With
Marc Moser
