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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.8
1,665 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,665 reviews

March 21, 2025

Rockwall Ford did an inspection on my vehicle and they were honest about the issues I had. I already knew about before I arrived. They offered me solutions without being pushy. They completed what I wante More

by henry.cox11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Prince
Report | Print
Mar 22, 2025 -

Rockwall Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

March 19, 2025

Service was great. Service advisor was great. did the work that was requested and not a bunch of other stuff. More

by Fredhis
Recommend Dealer
Yes
Employees Worked With
Merri
Report | Print
Mar 22, 2025 -

Rockwall Ford responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

March 19, 2025

Very professional and helpful with all of me service needs. Service advisor was very attentive as I told her about my situation with my vehicle. More

by Fredhis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
Report | Print
Mar 22, 2025 -

Rockwall Ford responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 19, 2025

My service representative, TK, was outstanding. She assisted with issues and concerns and provided excellent customer service. More

by skdjrice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TK Ashcroft
Report | Print
Mar 22, 2025 -

Rockwall Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 19, 2025

Very easy to get in and out with all info sent promptly from service advisor More

by Debbie Acuff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerald Diggs
Report | Print
Mar 22, 2025 -

Rockwall Ford responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 18, 2025

Bruce Feagin made it pleasure to do business with no high pressure. Finance was adequate More

by Brugg13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce, Feagin
Report | Print
Mar 21, 2025 -

Rockwall Ford responded

Hello, thank you for your kind review; we are happy to pass along your comments to Bruce here at Rockwall Ford! We are always more than happy to assist you if anything else comes up. Take care!

March 18, 2025

Service dept was very well organized. Very professional atmosphere, with professional staff. Much improvement over my previous visits. Ozzie was professional and attentive. Kudos to h More

by deb_tbird88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzie
Report | Print
Mar 22, 2025 -

Rockwall Ford responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Rockwall Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 17, 2025

Was not kept informed about what was going on with my RV. Had to call two times to find out the status of the repairs. More

by vestewart62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mosses
Report | Print
Mar 20, 2025 -

Rockwall Ford responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. General Manager solszewski@advantagecars.com Rockwall Ford

Mar 20, 2025 -

vestewart62 responded

I’m a 71 year old male, and use to having good customer service. But it seems in today’s world that everybody is very busy and seems to be over worked. But all I was asking is just keep me updated on what you’re doing and how things are going, I should not have to call and come to the service department to find out. Maybe the representative I was working with just had Japan vacation on his mind, just wondering………..

March 17, 2025

The service center here is outstanding. They valeted my car back home after service and the customer service team was excellent. More

by 29-walnuts-barbel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mady
Report | Print
Mar 20, 2025 -

Rockwall Ford responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 15, 2025

The service agent was very kind and knowledgeable. They were very accommodating and provided an interesting loaner car; a model that I not considered purchasing but had wanted to drive. These folks kn More

by Rocky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Merri
Report | Print
Mar 17, 2025 -

Rockwall Ford responded

Hi Rocky, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Rockwall Ford!

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