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Rockwall Ford

Rockwall, TX

4.7
1,284 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,284 reviews

August 22, 2024

My visit was nice. I was kept well informed about my car and the service. More

by Cgm5115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
Aug 24, 2024 -

Rockwall Ford responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 22, 2024

Shea was my service advisor and was excellent. He was very responsive and upfront about everything. If you service at rockwall ford request shea as your advisor More

by Dbsp7424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shea
Aug 24, 2024 -

Rockwall Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. We are always more than happy to assist you if anything else comes up. Take care!

August 21, 2024

Customer service rep was polite and very professional. He went above and beyond to help me. More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I failed to get his name
Aug 24, 2024 -

Rockwall Ford responded

Hi Barbara, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 20, 2024

The process from beginning to end was very easy. I felt they were very honest, and gave us a great deal. This dealership still has a small town feel to it. I would recommend them to anyone shopping More

by jacobj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Hill, Brycen, and Jeff Hicks
Aug 24, 2024 -

Rockwall Ford responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 20, 2024

Good for oil changes and general maintenance. That's all I have to say today. More

by mjh7t4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Aug 24, 2024 -

Rockwall Ford responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

August 19, 2024

I went in on a Sunday with a flat and I was greeted by Asiah, she told me it would be a long wait because people had appointments. I'm from Missouri and don't know my way around. I told her I was needing More

by fatboyjackmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asiah
Aug 21, 2024 -

Rockwall Ford responded

Thank you for sharing your experience! We’re glad to hear Asiah was able to assist you and get you back on the road quickly. We appreciate your patience and will take your suggestion about adding more techs on Sundays into consideration. Safe travels back to Missouri!

August 18, 2024

First of all I would like to thank Kris the service advisor for the way he treated me. He so far has been the best service advisor I've had in this dealership. I was waiting outside to be assisted for More

by Kevin R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
Aug 23, 2024 -

Rockwall Ford responded

Hello Kevin, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. We are always more than happy to assist you if anything else comes up. Take care!

August 18, 2024

Mady was quick and efficient. The text service was convenient and easy to use. Service was accomplished as requested and suggested services were sent and offered via text. More

by Bren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mady
Aug 23, 2024 -

Rockwall Ford responded

Hello Bren, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. We are always more than happy to assist you if anything else comes up. Take care!

August 18, 2024

I always have a great experience at Rockwall Ford. This is the only place I have my truck serviced. More

by Rock Solid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
Aug 23, 2024 -

Rockwall Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. We are always more than happy to assist you if anything else comes up. Take care!

August 17, 2024

Everything turned at fine and Marri was very helpful, wish all dealerships where like this. More

by Thomasbyers289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marri
Aug 19, 2024 -

Rockwall Ford responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

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