Rockwall Ford

Service on Defective Navigation System I wrote this terrible review below about Rockwall Ford in regards to my Navigation system not working and Rockwall Ford not wanting to place my unit. I wrote this terrible review below about Rockwall Ford in regards to my Navigation system not working and Rockwall Ford not wanting to place my unit. Although they are still not replacing my unit (Ford Corp not Rockwall Ford), The GM Jon Zilloux took time out of his very busy schedule to try and talk to me and explain the entire Navigation and electronic system in my truck and why I am having these issues. Pointing out some new technology that I was not even close to knowing about. I respect the fact that Mr. Zilloux cares and has taken the time to call me and even though we can't get my issues resolved, he took the time and the patience to talk me through this. Thank you Mr. Zilloux! I have written here once before about Rockwall Ford and when I did they jumped all over me about writing poorly about them on this site. So I was called and am still being told that the cause of my navigation issues are my oversized tires and 2"lift. I counted on their lot yesterday and they have 12 trucks Brand New with lifts and oversized tires and I am being told had the lift been done only at Ford I wouldn't have a problem. So they just don't want anyone taking their trucks to other companies trying to make a living to do accessories on their vehicles. After my last review I was asked to go back to 4 wheel parts in Dallas to have them look at the part that Rockwall Ford had me spend $300 to install as their claim was this calibrator would solve my problem and when it didn't, Rockwall Ford asked me to go back as it must be defective or there's an issue as it still didn't fix my problem with my navigation. The guys at 4 Wheel Parts are awesome and they laughed when I told them what Rockwall Ford said and proceeded to explain to me what I already knew, that there's no way a lift and oversized tires can have my navigation location off my over a mile. I have spoke to several other places like 4 wheel parts and they all concur. When I asked Rockwall Ford to please call 4 wheel parts (who does lots of work for Rockwall Ford) and hear for themselves that what they are telling me, to just skirt their warranty responsibility, they refused to call and speak with those guys. Anyway, I wanted to remind if you hadn't read the first review I sent that I received and still have in my possession an email from Wayne Osborne, the Rockwall Ford Service Manager to bring my truck in and they would replace my navigation, but now refuse to. So I have in writing a binding agreement from their Service Manager Wayne Osborne and they will not honor that agreement. Then I received a text from another Rockwall Ford Employee and first told me he would call 4 wheels parts, but then decided not to. Instead, while he was on vacation, he text me back and said when I return I will get your navigation issue resolved., Yesterday he text me back and told me, sorry, nothing at all I can do for you. If you had the work done here we would be happy to help, but since you didn't, good luck with your problem. So a) if y9ou are a small business owner doing truck work or accessories you should hate Rockwall Ford b) don't buy any vehicles from Rockwall Ford as they do not stand by their product c) they have the worst service department in the area and that's not just coming from me, but from other companies that work with them. I also brought in my 2013 Taurus which had the low air pressure light on. They took it back, put air in it and told my wife if it does it again bring it back but we found no issues with the tire. 3 days later the same problem, take it back again and now I am told there's a nail in the tire. That same nail had to be there the first time as well, just very poor and lazy service department that could have sent my wife and g rand children on the free and had that tire blown out, could have caused serious damage. Additionally, I have my sister who I just recommended to Rockwall Ford when she moved here, she [purchased a brand new Ford Focus. Took it into Rockwall Ford service recently complaining about loud noise and jerks in the transmission. Guess what they told her........Yep, it's normal!!!! Typical from Rockwall Ford Service. They do not want to do the work and they do not want to have the costs of doing the repairs that are covered under warranty. While I have in writing from the Service Manager Wayne Osborne that he WILL replace my navaigation and a text stating that this would be resolved, I am not going to rest and I will continue to push this issue with anyone and everyone that will listen or post the problems I am having with Rockwall Ford. My next stop will be Channel 5 news and the Dallas Morning News to post how poor Rockwall Ford's service department and GM is. More

Ford Fiesta is horrible...so is this dealership My daughters 2011 Ford Fiesta recently had safety issues with the right/rear door flying open due to an apparent quality/mechanical issue with the loc My daughters 2011 Ford Fiesta recently had safety issues with the right/rear door flying open due to an apparent quality/mechanical issue with the lock. A quick search engine search reveals this to be an increasing safety issue, with several complaints being filed with the NHTSA, mine recently included due to the poor response from Ford and the dealership regarding this problem. Rockwall Ford did nothing to resolve the safety issue except charge me $500 to get the door lock repaired. The 3yr/36000 warranty had recently expired. As I questioned in the meeting with the service manager, how would he deal with this should his daughters be in the rear seat of the vehicle and the door flys open taking a corner? He told me he had no answer...but business is business and Ford is not covering this issue at this time....shameful really I will never buy another Ford based upon how this dealership and Ford handle business More

Poor Service I had a 2013 Ford Explorer. The engine Light came so I take it to Rockwall Ford where I purchased this car. They "fixed" it in two days. The next d I had a 2013 Ford Explorer. The engine Light came so I take it to Rockwall Ford where I purchased this car. They "fixed" it in two days. The next day the check engine light was on again. They kept it for three days and called the Ford engineers and fixed it. Then two days later the check engine light was on. Took it back for the third time. They gave me a car to drive while mine was being "fixed". The loner car was a piece of junk and was dirty and had a strange smell to it. They kept the car this time for five days and had the Ford engineers research the problem and then it was "fixed once again". The same day that I picked up the car the check engine light came on again for the fourth time. I told them that I wanted to trade the car because it was clear that they or Ford did not have the ability to fix ths car. So I asked the sales manager if Ford was not going to help with the trade. He told me that Ford didn't really care about the customer. He would do the best he could for me. I guess the biggest surprise was to find out that Ford didn't care about its customers. That was the Sales Manager Karl that told me this. More

Service refused to answer over the phone how long a TSB would take to perform. Stating that they could not tell me unless they diagnosed it. I could not get them to say how long a procedure took no matte would take to perform. Stating that they could not tell me unless they diagnosed it. I could not get them to say how long a procedure took no matter what. The truck had to be towed to the nearest dealer and that was still them so I had to deal with them. I bought the Certified Preowned 2012 F250 from Rockwall Ford with 20K miles on it. Less than 700 miles later I had to use my "1 free oil change" because they did not change the oil on the CPO per standard procedure. After that, less than 200 miles more, the DEF was low and I had to refill that because they did not fill it per procedure. Now 2 EGT sensors failed and the TSB was done to it at 24K miles on the truck. My evidence tells me they just slapped a CPO sticker on it without performing the steps required to certify it. It seems as if they went by miles only. I recommend everyone stay away from this service center and avoid buying any used car from this dealership. More