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Rockwall Ford
Rockwall, TX
1,534 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 10, 2014
Poor Service I had a 2013 Ford Explorer. The engine Light came so I take it to Rockwall Ford where I purchased this car. They "fixed" it in two days. The next d I had a 2013 Ford Explorer. The engine Light came so I take it to Rockwall Ford where I purchased this car. They "fixed" it in two days. The next day the check engine light was on again. They kept it for three days and called the Ford engineers and fixed it. Then two days later the check engine light was on. Took it back for the third time. They gave me a car to drive while mine was being "fixed". The loner car was a piece of junk and was dirty and had a strange smell to it. They kept the car this time for five days and had the Ford engineers research the problem and then it was "fixed once again". The same day that I picked up the car the check engine light came on again for the fourth time. I told them that I wanted to trade the car because it was clear that they or Ford did not have the ability to fix ths car. So I asked the sales manager if Ford was not going to help with the trade. He told me that Ford didn't really care about the customer. He would do the best he could for me. I guess the biggest surprise was to find out that Ford didn't care about its customers. That was the Sales Manager Karl that told me this. More
by tttwayne
Employees Worked With
Wayne
April 29, 2014
Stands behind their word!! I had been emailing back and forth with Rockwall Ford and 5 other Ford dealers in the DFW area, including my dealers here in Tyler, one of which I'd p I had been emailing back and forth with Rockwall Ford and 5 other Ford dealers in the DFW area, including my dealers here in Tyler, one of which I'd purchased from 4 years ago. After being lead astray by those here in Tyler at THE LAST MINUTE I called Bonner Lovern at Rockwall Ford and asked if HE would stand behind his word and price on the new 2014 Ford Flex I wanted to purchase. He not only DID but had the car ready and waiting for me 2 days later!! She was detailed and ready to go! The process was easy and quick and this is only the second car I've ever bought. They ALSO took in my trade at the last minute at a great price due to the failure of another dealer who had agreed to purchase my 2010 Flex. I am VERY PLEASED with Bonner and everyone else there that helped me and would recommend them to anyone!! They are my new Ford dealer!! Thanks guys!! More
by chu1chu2
Employees Worked With
Bonner Lovern
April 07, 2014
I definitely would recommend Rockwall Ford to anyone looking for a new car, because they are so nice and helpful. They really try to work with you, and help you get the dream car you want, as well as th looking for a new car, because they are so nice and helpful. They really try to work with you, and help you get the dream car you want, as well as the the best price you can get on that car! They are very truthful, and want the best for you and your new vehicle, and i would recommend everyone looking for a new vehicle to stop by Rockwall Ford! More
by Dustinsanders24
Employees Worked With
Karl Thormahlen, Nick Mitref
March 02, 2014
From the moment we arrived, my family was treated like a long standing and valued customer. From our first visit to our second when we purchased, it was the welcoming feeling that we got from the team at R long standing and valued customer. From our first visit to our second when we purchased, it was the welcoming feeling that we got from the team at Rockwall Ford. Every question was answered and we were given a comfortable feeling about calling or coming by with any other questions. I have bought from multiple dealerships in the past but I am certain that our next purchase will come from Rockwall Ford. More
by DariusShelton
Employees Worked With
Nick Mitref / Karl Thormahlen / Don Webb
February 20, 2014
We have never had such a great experience & smooth transaction that we did with Mr. Jones. We even had our son come up to the dealership that evening & Mr. Jones is working with him to get the Truck t transaction that we did with Mr. Jones. We even had our son come up to the dealership that evening & Mr. Jones is working with him to get the Truck that he wants. We have had may vehicles in the past years and have never experiences such a genuine & caring person as a "Sales Person" as Mr. Jones. We will recommend him to everyone we know in the future and we will do all of our future business with Mr. Jones. Mr. Jones did not make us wait for hours, haggle over prices, he even had 2 Trucks the type and colors we were looking for out front waiting for us when we arrived. We can't say that there was anything bad about our experience with buying our Truck from Mr. Jones. What a great person and salesman, both kind and professional. Rockwall Ford is very blessed to have such a wonderful person to be on their team and at their dealership. Thank you very much Rockwall Ford for having such a great guy, as Davy Jones to work with and making car buying an enjoyable event, and Thank You Davy Jones for being such a wonderful person who made our day easy and very pleased and happy to drive our new 2014 F-150 Lariat home that very same day. We are very happy!!! More
by ollen46
Employees Worked With
Davy Jones
January 20, 2014
I had a bad experience at first but the dealership did a good job of resolving my complaint. I will be bring car back for a second look if the issue with my car continues. I will bring my vehicle back for f good job of resolving my complaint. I will be bring car back for a second look if the issue with my car continues. I will bring my vehicle back for future service. More
by Mustang5.0
Employees Worked With
Multiple people within the service department
January 16, 2014
Service refused to answer over the phone how long a TSB would take to perform. Stating that they could not tell me unless they diagnosed it. I could not get them to say how long a procedure took no matte would take to perform. Stating that they could not tell me unless they diagnosed it. I could not get them to say how long a procedure took no matter what. The truck had to be towed to the nearest dealer and that was still them so I had to deal with them. I bought the Certified Preowned 2012 F250 from Rockwall Ford with 20K miles on it. Less than 700 miles later I had to use my "1 free oil change" because they did not change the oil on the CPO per standard procedure. After that, less than 200 miles more, the DEF was low and I had to refill that because they did not fill it per procedure. Now 2 EGT sensors failed and the TSB was done to it at 24K miles on the truck. My evidence tells me they just slapped a CPO sticker on it without performing the steps required to certify it. It seems as if they went by miles only. I recommend everyone stay away from this service center and avoid buying any used car from this dealership. More
by JoeWieck
Employees Worked With
Floyd
January 04, 2014
Davy Jones Ridell was a friendly salesman who was very professional. He even remembered me after a week when I had to take my car back to the dealership to get the Resistall put on my car. professional. He even remembered me after a week when I had to take my car back to the dealership to get the Resistall put on my car. More
by lannemack
Employees Worked With
David Jones Ridell
January 03, 2014
I saw a Chevy listed that was what I wanted so I went to the dealership to look at it. When I got there I parked and went looking at the car. A salesman came out there on a run and asked how my day was goin the dealership to look at it. When I got there I parked and went looking at the car. A salesman came out there on a run and asked how my day was going and said he would get the keys for me to test drive the car. Less than 5 minutes later I was testdriving the car. I went back to the dealership and asked him the price and Davy Jones was able toget the car down to the ideal price that I wanted. I walked out of the car dealership with an amazing car and the service was amazing. I would definitely recommend Davy and Rockwall Ford if you are wanting to purchase a vehicle for a reasonable price. More
by Dancer4567
Employees Worked With
Davy Jones Ridout
October 25, 2013
I purchased a used truck from here and 3 days after I purchase this truck I notice the alternator is not working properly so I called my sales person Kyle Jenkins and he tells me they will take care of i purchase this truck I notice the alternator is not working properly so I called my sales person Kyle Jenkins and he tells me they will take care of it and he would call me back to let me know what the plan is. He never called back. I then call rockwall ford main number and request a manager so they send me to someone's voicemail. So I leave a message and guess what no one calls me back. It is now 2 weeks later and I am calling them everyday a couple times a day and guess what no one wants to call me back. I would not recommend buying a car new or used car from this company. More
by Devin166
Employees Worked With
Kyle Jenkins, Paul Gauge, Wayne in service.
