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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,443 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,443 reviews

December 05, 2024

Exceptional service at Rockwall Ford! My service guy Keith was highly communicative and got my in to get my car serviced fast! Thank you Rockwall Ford for your great customer service! More

by Tam Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
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Dec 08, 2024 -

Rockwall Ford responded

Hello Tam, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. We are always more than happy to assist you if anything else comes up. Take care!

December 05, 2024

SHADY DEALERSHIP! ! BEWARE!! We drove an hour and 1/2 to buy a Ford truck that was listed on their website for 54K. Upon arrival and after the test drive, dealership s More

by brent-ashley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales mgr Matt
Report | Print
Dec 08, 2024 -

Rockwall Ford responded

We're sorry that after further attempts to resolve your concerns we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back. Jeffrey Hicks General Manager jhicks@rockwallford.com

December 05, 2024

Very courteous, service completed within estimated timeframe. Greeted promptly and assigned a service coordinator who communicated throughout the entire process. More

by David_radtke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
Report | Print
Dec 08, 2024 -

Rockwall Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 04, 2024

Rockwall ford has always been superior in there ability to be professional but still extremely friendly at the same time. I and my family have bought from them since 2013. We have always been completely sa More

by ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buddy and Moses
Report | Print
Dec 05, 2024 -

Rockwall Ford responded

Hello Ryan, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

December 03, 2024

After being misled by a lady in the service department regarding the tire warranty company, Jamie took really good care of me and made sure my issue was resolved to my satisfaction. More

by futureofnow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Report | Print
Dec 20, 2024 -

Rockwall Ford responded

Hi, thank you for taking the time to leave a review for us at Rockwall Ford. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

December 03, 2024

Moses is the Best Service Advisor and you can’t go wrong with anything from Rockwall Ford! More

by Josh Deaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moses
Report | Print
Dec 20, 2024 -

Rockwall Ford responded

Hello Josh, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 02, 2024

Greatest dealership I’ve worked with. My 5 th vehicle with them. I’ll keep coming back More

by brett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt langham
Report | Print
Dec 03, 2024 -

Rockwall Ford responded

Hi Brett, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 02, 2024

Jamie/James was great and thorough with describing the issue got the matter resolved quickly More

by curtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie/James
Report | Print
Dec 03, 2024 -

Rockwall Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. If you have any further questions, please give us a call. We're always happy to help!

December 02, 2024

Service was very good the second time around. First time was misdiagnosed. Thanks to technician who took his time.. More

by Cokerdionne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerald
Report | Print
Dec 03, 2024 -

Rockwall Ford responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 01, 2024

Service was great! Very quick and easy drop off/pick up process. Very friendly staff. Highly recommend. More

by Stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TK
Report | Print
Dec 02, 2024 -

Rockwall Ford responded

Hi Stephanie, thank you for taking the time to leave a review for us at Rockwall Ford. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

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