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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,374 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,375 reviews

October 21, 2024

The service center always provides me with excellent service. James was outstanding today. He got me in quickly and I had my vehicle back with a couple hours of dropping it off. More

by Mitch76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Oct 25, 2024 -

Rockwall Ford responded

Hi, we're happy you found James to be so supportive during your experience here at Rockwall Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 21, 2024

Kris Wade is an OUTSTANDING dealer representative. He’s knowledgeable, attentive and keeps me informed on the progress of my vehicles service. Whatever you’re paying him, it’s not enough. He’s why I p More

by jackb50241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
Report | Print
Oct 25, 2024 -

Rockwall Ford responded

Hi, we're happy you found Kris to be so supportive during your experience here at Rockwall Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 21, 2024

Really great and finds you the best deal ever, really sweet talking person. Happy to have a brand new car from this dealer ROCKWALL FORD! More

by aminn9218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hermes
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Oct 25, 2024 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 18, 2024

The Service Advisor was extremely helpful. Check in was smooth. Followup was beneficial. He was experienced and knowledgeable. More

by sewblessed88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moses
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Oct 19, 2024 -

Rockwall Ford responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 18, 2024

Polite, curious and friendly customer service. Very positive experience. Service call was completed within a few hours. More

by D60tmkpo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Prince
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Oct 20, 2024 -

Rockwall Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 17, 2024

Advisor Kris was amazing and customer service was top notch! Thank you for your help and being professional and caring! We appreciate you!! More

by Amanda K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
Report | Print
Oct 19, 2024 -

Rockwall Ford responded

Hi, we're happy to hear you had such a positive experience with Kris! We hope you have a great day!

October 16, 2024

Took vehicle in on a Friday for a broken mirror. Dealership had to order the part. Got part on Saturday and we returned on Monday morning to get it fixed. They got it fixed and did inspection we req More

by Jeffrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
T K Ashcroft
Report | Print
Oct 19, 2024 -

Rockwall Ford responded

Hi Jeffrey, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 16, 2024

I always receive great service at Rockwall Ford. They clearly communicate with me every step of the way. More

by Kat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
Report | Print
Oct 18, 2024 -

Rockwall Ford responded

Hi Kat, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 16, 2024

Very friendly and considerate staff, the waiting room was clean and bright. My grandson like the free hot chocolate More

by jamesstakelin57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
Report | Print
Oct 18, 2024 -

Rockwall Ford responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 16, 2024

I had a great experience with the Rockwall service department. Kris Wade was extremely helpful in taking care of all of my truck’s needs. Would definitely recommend and will definitely be back! More

by ortizandrew322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
Report | Print
Oct 18, 2024 -

Rockwall Ford responded

Hello, thank you for your kind review; we are happy to pass along your comments to Kris here at Rockwall Ford! We are always more than happy to assist you if anything else comes up. Take care!

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