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Rockwall Ford

Rockwall, TX

4.8
1,571 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,571 reviews

February 12, 2025

Purchased my ‘18 Mustang there and continue to do all maintenance there. They are solid and give me no reason to look elsewhere. More

by Cotsakis7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
Feb 17, 2025 -

Rockwall Ford responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

February 12, 2025

Sales team was respectful and professional. They were receptive to my needs and had great recommendations within my price range. We were able to make a great deal and I walked away with the veh More

by Jmdanford77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morris
Feb 17, 2025 -

Rockwall Ford responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 11, 2025

We had a fine transaction at Rockwall Ford. Cavelius Pugh was great and we would do business with him again. More

by twhitewh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cavelius Pugh
Feb 17, 2025 -

Rockwall Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

February 11, 2025

As always timely completion, an always a joy to work with my service writer Keith, hes always on top of his process an communication is first! More

by Dagwud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
Feb 17, 2025 -

Rockwall Ford responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

February 10, 2025

It was very easy to schedule and service was excellent. Staff was friendly as well. More

by Jennifer.aznaran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shea
Feb 13, 2025 -

Rockwall Ford responded

Hi Jennifer, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. We hope you have a great day!

February 10, 2025

Easy to work with. Great sales and finance team. Will be back again, love Ford. More

by Crystal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Athertron
Feb 13, 2025 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

February 10, 2025

My service advisor Keith is the reason I drive 70 miles to visit Rockwall Ford. He is responsive, professional, and always willing to answer questions promptly. I love the Rockwall Ford service dept More

by carrie6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Monnette
Feb 13, 2025 -

Rockwall Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. We hope you have a great day!

February 10, 2025

I was quite frustrated with the performance of my EV. Gerald took the time to understand the problems I was having, work with the technicians to diagnose properly and keep lines of communication open. I More

by lperrau16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald
Feb 13, 2025 -

Rockwall Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 08, 2025

I've had the same thing done to my car at a regular auto mechanic and paid 1/4 of what I was charged at this dealership. Actually it was more than three times the amount I was charged before. If I can help More

by marlynne652221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
Feb 12, 2025 -

Rockwall Ford responded

I apologize for your experience. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Jeff Hicks General Manager jhicks@rockwallford.com

February 07, 2025

The service department was very responsive and transparent. I found them to be trustworthy and kind. More

by David Vroonland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mady
Feb 12, 2025 -

Rockwall Ford responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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