Rockwall Ford

Pleasant experience. Everyone that I dealt with was helpful, kind and genuinely interested in my experience. Everyone that I dealt with was helpful, kind and genuinely interested in my experience. More

Part came off the shock and is not covered by warranty because Rockwall Ford assumed it was damaged from trail driving. I heard a squeaky noise while driving my Ford Bronco and discovered the warranty because Rockwall Ford assumed it was damaged from trail driving. I heard a squeaky noise while driving my Ford Bronco and discovered the Bilstein shock was making that sound and then noticed the part on the side was missing. I couldn’t see any damage around it and do not know that I could have hit it while on trail with how far up in the vehicle it is. I took it in to Rockwall Ford Service Center and they tell me it is not covered by the warranty because I have driven it off road and they assume it was damaged that way. I can’t believe they would assume that without any evidence to support it. I asked them to put a note in the work order that they were declining to repair it under warranty so I could take it up with Ford Motor Company. At this point they delayed me, while the service rep told me to talk to the manager, then the manager told me to talk to the mechanic, then the mechanic told me that part could not fall off and it had to have been hit by something even though it didn’t look like it. It became very frustrating because I am expected to believe their assumption at my expense, even though they could not show me any other damage in that area. I have to ask myself why the Rockwall Ford Service Center employees would not add comments to the work order until I was completely frustrated, I had simply asked them to notate their decision so I could take it up with Ford Motor Company. More

The team was very knowledgeable and responsive to my specific needs. Requested work was completed in a very timely manner. specific needs. Requested work was completed in a very timely manner. More

Service was great Keith was informative and pleasant and very helpful. Could not ask for a better service. very helpful. Could not ask for a better service. More

Kris Wade provided impeccable customer service! If he hasn’t received a promotion then he definitely deserves because he’s a true Rockstar! If he hasn’t received a promotion then he definitely deserves because he’s a true Rockstar! More

Juan and the entire service team are fantastic! Thanks to the shop manager for his service as well Maddy and the valet’s are such a blessing! Thanks to the shop manager for his service as well Maddy and the valet’s are such a blessing! More

Rob Hill and his team of sales associates are top notch. No pressure but consultative sales approach. Rockwall Ford is also highly involved in supporting the greater Rockwall community and its citizens thro No pressure but consultative sales approach. Rockwall Ford is also highly involved in supporting the greater Rockwall community and its citizens through expansive community support! More

I like the service I received from the service advisor, Moses, the people at a nearby small office were not so nice to the other customers, it was a bit uncomfortable hearing them be rude. Moses, the people at a nearby small office were not so nice to the other customers, it was a bit uncomfortable hearing them be rude. More

Kris Wade was my service provider. He made sure the service I was there for was done in a timely manner. He needs a raise or promotion.😊 He made sure the service I was there for was done in a timely manner. He needs a raise or promotion.😊 More

Rocco was a big help in getting my my new car 10 out of 10 10 More