Rockwall Ford

Worst Service Ever Never ever use this place to fix your even for free. Absolutely the worst services, worst customer service and worst customer rep. (Jackie). They wi Never ever use this place to fix your even for free. Absolutely the worst services, worst customer service and worst customer rep. (Jackie). They will milk you dry and they do not have a soul, run away. Pass on to all of your friends More

Customer Service I am very pleased with the way Rockwall Ford Service takes care of my car. I am on a scheduled maintenance program, of which they always send reminde I am very pleased with the way Rockwall Ford Service takes care of my car. I am on a scheduled maintenance program, of which they always send reminders and follow-ups. They check out and repair everything that needs to be; they won't and don't repair and charge without your expressed request first. All personnel were very professional. More

The Worst Dealership- go elsewhere Good at achieving what you want, by using unusual and dishonest methods . Save yourself some money and grief. Shop elsewhere. Compare everything ot Good at achieving what you want, by using unusual and dishonest methods . Save yourself some money and grief. Shop elsewhere. Compare everything otherwise they will slip in lots of added charges. More

Semi-happy I love the way they take care of my car and tell me when it’s done I need to pick up. The thing that I missed the most at this dealership used to have I love the way they take care of my car and tell me when it’s done I need to pick up. The thing that I missed the most at this dealership used to have was they would wash your car after each servicing but they have a new general manager at this dealership that has stopped the free washing of the Vehicle. I don’t think that he realizes that’s part of what the customers look forward to when they bring the car in. More

Customer service from all departments was excellent . Informed of all services being completed on a given time. All personnel were courteous and answered any and quest from all departments was excellent . Informed of all services being completed on a given time. All personnel were courteous and answered any and questions without hesitation More

I completely trust Rockwall Ford with service needs. Service work went great. Ron Greene was my Service Advisor. Everybody did a great job. Always have Rockwall Ford service my 2006 Ford Explorer. Th Service work went great. Ron Greene was my Service Advisor. Everybody did a great job. Always have Rockwall Ford service my 2006 Ford Explorer. Thanks. More

Quick response to my emergency The FOB on the key to my F-150 got wet and shorted out rendering not only the key inoperable, but the entire truck went into security lock-out. I had The FOB on the key to my F-150 got wet and shorted out rendering not only the key inoperable, but the entire truck went into security lock-out. I had it towed to Rockwall Ford without an appointment on Saturday afternoon, but with a verbal promise from an unidentified employee that the key could be reprogrammed in an hour. Elizabeth Roberts in service checked me in. She was very friendly and she kept me updated throughout, as it was more involved than just reprogramming the key since the truck was convinced it was being stolen and kept locking everyone out. When it became uncertain whether the key could be finished on Saturday, Elizabeth worked with the sales manager to arrange a transportation contingency for me to meet a business appointment on Monday morning. David Wells in the shop was able to get the key to work though, and I was able to get to work as needed. When you have commitments that you need your vehicle for and it needs repairs that are not simple and straightforward, the lack of information can be stressful. Elizabeth did a great job of conveying information and lowering my stress. I thought she did a great job and I appreciate David working through the electronic frustrations of the repair. More

Great service Service is personable and accurate as usual ... Ron Greene gets 5 stars as usual .. Service area is Customer friendly. They have vending machines and Service is personable and accurate as usual ... Ron Greene gets 5 stars as usual .. Service area is Customer friendly. They have vending machines and a great coffee maker. More

Service Every one was friendly and helpful. They solved all may problem with my truck. I will be back in the future, when I have problems or need service. Every one was friendly and helpful. They solved all may problem with my truck. I will be back in the future, when I have problems or need service. More

Recommend Rockwall Ford Rarely is buying a car a smooth and pleasant experience. Rockwall Ford was a pleasure to work with. I test drove half a dozen different types of vehic Rarely is buying a car a smooth and pleasant experience. Rockwall Ford was a pleasure to work with. I test drove half a dozen different types of vehicles so that I could determine which suited me best. Once I narrowed my choice to 2 vehicles I started asking about changes to tailor my purchase to my exact wants. That's my point, I always felt that my sales guy, Ernest, was listening. He never tried to sell me a car but he listened to what I wanted. Each time he responded by giving me what I asked for. When it came time to make the purchase I told them what I wanted and the negotiations were up front and honest (I had done my due diligence, fact checked their claims and shipped their pricing). Every member of Rockwall Ford that I spoke with was professional, courteous and matter-of-fact. I am very satisfied with my purchase as well as my experience with Rockwall Ford. More