Rockwall Ford
Rockwall, TX
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Wonderful Service. Thank you Wow....Awesome service. Thank you Jerry Jones (my service person). My car broke down and I had it towed here to be fixed. I had never used Rockwall Wow....Awesome service. Thank you Jerry Jones (my service person). My car broke down and I had it towed here to be fixed. I had never used Rockwall Ford before, so I was nervous about getting it worked on at this dealership. I had nothing to worry about, I got a quick quote and then my car was fixed the same day. I will be bring my car back for future services. Thank you once again, Mrs. Rider More
Terrible body shop Brought my truck to the dealership, where I bought it, for body work. Someone hit my truck. They removed the bed cover and parked it on the back lot w Brought my truck to the dealership, where I bought it, for body work. Someone hit my truck. They removed the bed cover and parked it on the back lot waiting for repairs. It rained for almost 3 days. I needed something out of my truck and found it in sad condition. I asked my rep why, and she said they would move it inside. Everything in the back of my truck isn't supposed to get wet. It is now almost 4 weeks. No finished truck and no one has responded to my complaints. More
Best Car Buying Experience Ever Sheddy, I wanted to say thank you again for all of your help. My experience working with you on the purchase of my new vehicle was truly one of a Sheddy, I wanted to say thank you again for all of your help. My experience working with you on the purchase of my new vehicle was truly one of a kind. Your approach, your style and your character run completely counter to what turns most folks off on the whole car buying experience. You made what I would normally consider a painstaking process an enjoyable experience. Keep doing what your doing! Thanks, Richard More
Very Disappointing Experience With what should have been the easiest sale ever for this dealer, I came out with nothing but disappointment. My salesperson (Bonner) could not und With what should have been the easiest sale ever for this dealer, I came out with nothing but disappointment. My salesperson (Bonner) could not understand what I specifically detailed in an email; literally had no clue what Out-The-Door cost meant. I bought another 2013 F150 a year ago from a dealer in Virginia at a lower price with more options and less miles, yet he couldn't find a way to roll all costs (OTD) into the asking price. The internet sales person was friendly, courteous and timely during communication - the only shining spot in the 5+ hours I dealt with this dealer. I would recommend you buy from somewhere else; this experience was a major disappointment. More
Fantastic Experience Bought a 2015 Ford Fusion from Rockwall Ford back in July and thoroughly love the car. Bonner Lovern was my salesman and he was very patient and expl Bought a 2015 Ford Fusion from Rockwall Ford back in July and thoroughly love the car. Bonner Lovern was my salesman and he was very patient and explained everything. The whole experience was great plus I got a good trade in on my car and a great price for the new one. The showroom was very clean and the atmosphere was great. They even had a food truck there and they gave us a couple of tickets to be able to eat lunch. The whole experience took about a couple of hours since I already knew which car I wanted. Bonner even followed up with a phone call and email to make sure how everything is and to let me know I can contact him anytime with any questions. I will go back when it's time to buy another car to Rockwall Ford and Bonner will be the one I look for. More
Salesperson and staff were great !! I had a good exchange with all of the staff and enjoyed the experience . I felt I got a good deal on my Taurus and love it so far I had a good exchange with all of the staff and enjoyed the experience . I felt I got a good deal on my Taurus and love it so far More
Awesome Bonner with Rockwall Ford is awesome, I had terrible credit and a hoopty when I went in for a new car... They found a lender that would work with my c Bonner with Rockwall Ford is awesome, I had terrible credit and a hoopty when I went in for a new car... They found a lender that would work with my credit, found me the exact model I wanted and kept it in the monthly budget I needed! He went above and beyond to get me in a nice, reliable car, and took that old car off my hands! Go there! See Bonner L.! More
Recommendation: Better service Emailed. Offered a price that they thought was too low for car. No problem, but when I asked what the best deal they could give. Nothing! no response, Emailed. Offered a price that they thought was too low for car. No problem, but when I asked what the best deal they could give. Nothing! no response, no offer, just the run-around. Pre-approved and ready to purchase a car, too. This is the first dealership I looked at. bad experience! More
Great People Thank you to Hunter Howard, Patrick Davalos and Anton! So courteous and knowledgable!!! Awesome place and very patient with us! We will return!!!yayyy Thank you to Hunter Howard, Patrick Davalos and Anton! So courteous and knowledgable!!! Awesome place and very patient with us! We will return!!!yayyyyyy way to go More
It worked out very well John Bowers helped us and was very helpfull and honest. He made sure we got the best deal possible! Thank you we are so happy! John Bowers helped us and was very helpfull and honest. He made sure we got the best deal possible! Thank you we are so happy! More