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Rockwall Ford

Rockwall, TX

4.7
1,607 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,607 reviews

September 23, 2020

Easy on and off high way everyone real friendly. Rob got me in and out in 45 min for oil change w no Appoitment. Thanks Shelby Carroll More

by Shelby Carroll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Greene
Sep 25, 2020 -

Rockwall Ford responded

Thank you, Shelby, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable service experience!

September 20, 2020

I normally rate them pretty good, but the last oil change i had an appt and sat there 2 hours for an oil change . Wont be back for service the service guy was nice but that doesn't make the 2 hour wait ok More

by Rudy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dont know
Sep 25, 2020 -

Rockwall Ford responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable service experience!

September 19, 2020

Warranty Door Hinge Replacement and Oil Change went smoothly with Anthony in Service Department keeping us informed of their progress. This is the fourth time our CMax Energi has visited Rockwall Fo More

by Tom & Laura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Moses
Sep 25, 2020 -

Rockwall Ford responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

September 11, 2020

The service was easily scheduled, they got me in quickly and it was completed in a reasonable amount of time. The service advisor was courteous. More

by Mdrowden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Sep 25, 2020 -

Rockwall Ford responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

August 31, 2020

The work performed was as to be expected but they tell you everything that was inspected needs to be replaced even though it was replaced 2 weeks prior. This tells me that they don't check anything are th More

by lhaseloff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Sep 04, 2020 -

Rockwall Ford responded

I apologize that your recent experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you jhicks@rockwallford.com Jeff Hicks General Manager

August 31, 2020

JJ was my salesman, he did a great job! Would highly recommend him and the Rockwall dealership to all my friends! Thanks I love my new Ecosport!! More

by noguse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JJ
Sep 02, 2020 -

Rockwall Ford responded

Thank you for your kind words for our staff, we appreciate it!

August 27, 2020

These guys are absolutely top of the line! I’ve bought two trucks there and always get them serviced there as well. In and out quick with no hassle! Love this place! More

by Josh Deaton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All of them
Sep 02, 2020 -

Rockwall Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 25, 2020

Greàt service when you walk into their doors you can tell you're going to be taken care of, every one is. Friendly and truely want to make sure you're comfortable . More

by Scorpmaxs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris wade
Sep 02, 2020 -

Rockwall Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 24, 2020

It took a little longer than I expected but my service advisor Ron Greene was great with letting me know what was going on. I didn’t have to call and ask. Truck is running great. Thanks More

by Shawnw713487
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Greene
Sep 02, 2020 -

Rockwall Ford responded

Thank you for your kind words for our staff, we appreciate it!

August 14, 2020

Tough Day Made Easier My 2010 F-150 broke down about 10miles away. Called the service department and talked to Kris and he got me in touch with Chubbs towing. They got th More

by brian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris
Sep 02, 2020 -

Rockwall Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

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