Rockwall Ford

Cody Zilmer was a great rep. He meet us out on the parking lot as we looked at the Broncos. We ask to look inside he got a key for two broncos. We test drove and loved the pricin He meet us out on the parking lot as we looked at the Broncos. We ask to look inside he got a key for two broncos. We test drove and loved the pricing was offered at Rockwall Ford. I am a manufactured home dealer and I was very impressed how smooth the process was from test drive to financing. Didn’t have any fatigue. The dealership inside had college football on the tv, being Saturday, coffe machine makes latte, cappuccino, hot chocolate, whatever you want and a play area for kids with toys and tv. I couldn’t ask for a better experience. Thank you Rockwall Ford. I’m proud to buy a local vehicle in my town of Rockwall and be grateful to have a good dealer to depend on. More

My truck was stuck in my key mode. I called the dealership and got Mary on the phone. What a pleasure. She was able to help me and told me to bring my truck in and they would be able t I called the dealership and got Mary on the phone. What a pleasure. She was able to help me and told me to bring my truck in and they would be able to take care of it. I got there and the process was so simple and easy. It was wonderful. Mary is a wonderful asset to the dealership. Made the whole process wonderful More

I was very pleased with the wonderful customer service I received at Rockwall Ford. My experience was very pleasant. I would definitely recommend them! Thanks received at Rockwall Ford. My experience was very pleasant. I would definitely recommend them! Thanks More

Great experience at Rockwall Ford. The sales rep, Hubbs, was friendly and professional. Easy process to buy my car. The sales rep, Hubbs, was friendly and professional. Easy process to buy my car. More

Probably the worst experience in a service department of a dealership. If I could give 0 starts I would but can’t. Only star is because staff was polite and said good morning. My appt was at 9:30am and was a dealership. If I could give 0 starts I would but can’t. Only star is because staff was polite and said good morning. My appt was at 9:30am and was told it would a wait time of 2-2 1/2 hours. I was not given an option on oil types (synthetic blend or full synthetic), I guess they assumed I didn’t have money wanted the cheap option. I had to ask if there oil full synthetic or synthetic blend. I waited 1 hour for the shuttle service, I called to request a full synthetic oil change and was told it was more expensive which I obviously knew. Next I had to call for an update at 12:30pm and was that I needed to tell the them in advance if I needed the car faster. I was told that it would be ready at 1:45pm. 4 hours later and I arrived pick the car and then about 4 people ignored me while standing there and didn’t offer help. Finally someone asked if I had been helped. She was nice and got my car ready. The guy who checked me out asked for a good review. To cap it off they opened my glove box and left the manual on my seat, maybe the Rockwall Ford Technicians needed a refresher on how to reset my dashboard oil display. Also there txt system didn’t work and they txt an invalid number. More

Service was good and thorough. Thought some of the guys I talked to were not acquainted with some of the technical aspects of Fords Thought some of the guys I talked to were not acquainted with some of the technical aspects of Fords More

Service writer Kris Wade went the extra mile for me at Rockwall Ford, where I have purchased and service all of my cars for the past 15 or so years. I have a 2019 Escape SEL with low mileage, and just be Rockwall Ford, where I have purchased and service all of my cars for the past 15 or so years. I have a 2019 Escape SEL with low mileage, and just before leaving on a cross-country road trip, the "check engine" light came on. The vehicle had been running perfectly, but I don't like warning lights. It turns out that the vehicle needed a new engine, and Mr. Wade persuaded Ford to provide a new engine at no cost to me! More

The service was prompt and professional I am happy to recommend Rockwall ford for their service recommend Rockwall ford for their service More

Everyone was so helpful and made sure that I was taken care of. Went in for service with the amazing Kris Wade and ended up buying a new car. Cavelius is amazing and very genuine. If you need a new car, a care of. Went in for service with the amazing Kris Wade and ended up buying a new car. Cavelius is amazing and very genuine. If you need a new car, ask for him at Rockwall Ford. More

Very fast and very professional. Would definitely recommend people come to this dealership for future things. Would definitely recommend people come to this dealership for future things. More