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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,443 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,443 reviews

December 14, 2024

Kris Wade did an excellent job explaining the issues with my truck, and then verified that the service on the transmission was covered by a warranty! More

by jim.herren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
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Dec 15, 2024 -

Rockwall Ford responded

Hello Jim, we're happy you found Kris to be so supportive during your experience here at Rockwall Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 14, 2024

Very friendly. Was not afraid to ask questions from the parts dept. verified the cost and scope of work More

by jaydee.caudle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar gerrard
Report | Print
Dec 15, 2024 -

Rockwall Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

December 14, 2024

The service advisor was phenomenal and went above and beyond their scope to meet expectations More

by rschieberl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie
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Dec 16, 2024 -

Rockwall Ford responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 13, 2024

Kris Wade always takes care of our vehicles top notch service from him always!! Highly recommend More

by Kaw0228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
Report | Print
Dec 14, 2024 -

Rockwall Ford responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 12, 2024

They were quick to assess issue and final price was several hundred less than original estimate. More

by wtiger68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
Report | Print
Dec 14, 2024 -

Rockwall Ford responded

Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 12, 2024

Had a great experience, 10/10 would come back to get my truck serviced here again! More

by giovannyr531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Martinez
Report | Print
Dec 14, 2024 -

Rockwall Ford responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 12, 2024

I’ve bought a lot of trucks at Rockwall Ford. Rob and Bradley always go out of their way to take care of me and make sure everything gets done. More

by P HELTON 2119
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley and Rob Hill
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Dec 14, 2024 -

Rockwall Ford responded

Hi, thank you for taking the time to leave a review for us at Rockwall Ford. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!

December 11, 2024

We took our truck to ford Rockwall, and all the process for the repair was so smooth and quick , thanks to Juan and his costumer services More

by alexisramosl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JUAN
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Dec 13, 2024 -

Rockwall Ford responded

Hello, we're happy you found our staff Juan to be so supportive during your experience here at Rockwall Ford. We are always more than happy to assist you if anything else comes up. Take care!

December 11, 2024

Had a recall issue and a mobile tech came to our house and completed the work that covered the recall. Didn't have to go to the dealership and wait for the work to be done. Very convenient! More

by rickhig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddison Mills, Clayton Walter, and I think the tech was Randy.
Report | Print
Dec 14, 2024 -

Rockwall Ford responded

Hi, thank you so much for your positive comments about Rockwall Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 10, 2024

Merri Jordon, my service advisor is awesome, I only let her deal with my truck. More

by rickehoffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri Jordon
Report | Print
Dec 12, 2024 -

Rockwall Ford responded

Hello, we're happy you found our staff to be supportive during your experience here at Rockwall Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

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