Rockwall Ford

Employees have ALWAYS been kind and efficient Employees have always been kind and efficient. I NEVER dread going to Rockwall FORD!! I will encourage friends to try ROCKWALL Ford the next time th Employees have always been kind and efficient. I NEVER dread going to Rockwall FORD!! I will encourage friends to try ROCKWALL Ford the next time they need an oil change or repairs More

Don't shop the Rock! Rockwall Ford draws it's customers in just so they can insult them and abuse them. Me: 1) prequalified ford credit check 2) money check Them: Rockwall Ford draws it's customers in just so they can insult them and abuse them. Me: 1) prequalified ford credit check 2) money check Them: 1) no integrity By the time they agreed with me I walked on principal. I thought, wow! I wonder what I'm missing because they haven't been dealing with me fairly at any level to this point? once it reaches that point the money doesn't mean much. If you are a Christian and have conservative principals Rockwall Ford definitely isn't the place for you. More

Device my 2016 Explorer Platinum Bought my Explorer in December 2016. Now service is critical. Overall both Sales and service are excellent. Experience is very apparent. You customers Bought my Explorer in December 2016. Now service is critical. Overall both Sales and service are excellent. Experience is very apparent. You customers are comfortable with this winning combination. More

My first service on my new truck. Excellent and professional attitude by service person. Work was very well done and in a very short time.i would give very high marks for a job well do Excellent and professional attitude by service person. Work was very well done and in a very short time.i would give very high marks for a job well done. More

Rockwall Ford Another great experience with Rockwall Ford! Jackee was very friendly, professional and helpful. Have been getting my F150 serviced here for the las Another great experience with Rockwall Ford! Jackee was very friendly, professional and helpful. Have been getting my F150 serviced here for the last seven years and will continue doing so. More

Friendly overall experience , great saleman(Herb) and sales team, and always a great experience with Don in finance. Would recommend this dealership to friends and family. , great saleman(Herb) and sales team, and always a great experience with Don in finance. Would recommend this dealership to friends and family. More

Very pleasant, professional. I really enjoyed this experience and found the employees very helpful, in a short period of time, I had anew car and it was late at night, the employe I really enjoyed this experience and found the employees very helpful, in a short period of time, I had anew car and it was late at night, the employees stayed over after closing time. I got a fair deal which was very good. I will highly recommend Rockwall Ford without reservation. More

Great for service The service department is A+ very courteous. They take care of you. If have children they ready for that as well. You are kept informed about througho The service department is A+ very courteous. They take care of you. If have children they ready for that as well. You are kept informed about throughout the process. Big Up's to my man "Craig" More

Always great service I have never had a bad experience with Rockwall service department. They have always been honest with their assessment of the service needed for my ve I have never had a bad experience with Rockwall service department. They have always been honest with their assessment of the service needed for my vehicle More

dishonest I was with my daughter when her and her husband were buying a 2014 Ford Fusion titanium. Mason came to us with a deal. I countered him with a longer I was with my daughter when her and her husband were buying a 2014 Ford Fusion titanium. Mason came to us with a deal. I countered him with a longer warranty and Gap coverage included in the payment. Mason came back all smiles and informed us that we had an approved deal, but could we come back Monday to sign documents the Director at Ford Motor Credit needed to see the letter of total loss from an accident we just had with our previous vehicle, which we had bought at Rockwall Ford. Mason assured us that everything was approved and that we could even take the car home. I know we asked Mason point blank more than once, is this a DONE deal and he replied YES!! We returned Monday evening to find out that this was not a done deal and that they would require $4,000 down. I personally approached Mason at the dealership and called him out on how being misleading and dishonest was not good business practice. Mason's reposes to me was he told me what his boss told him. My take from that is that the entire dealership is dishonest and misleading. We would have been perfectly fine and accepted a negative response on Saturday that they could not get him approved, but to lie and tell him they did and allowed him to walk away from a deal he did have in place from another dealership is simply not the type of misleading, dishonest and lack of integrity in a company we want to do business with. Be very leery of Rockwall Ford and most definitely Mason Anders. More