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Rockwall Ford
Rockwall, TX
1,267 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,267 reviews
January 04, 2014
Davy Jones Ridell was a friendly salesman who was very professional. He even remembered me after a week when I had to take my car back to the dealership to get the Resistall put on my car. professional. He even remembered me after a week when I had to take my car back to the dealership to get the Resistall put on my car. More
by lannemack
Employees Worked With
David Jones Ridell
January 03, 2014
I saw a Chevy listed that was what I wanted so I went to the dealership to look at it. When I got there I parked and went looking at the car. A salesman came out there on a run and asked how my day was goin the dealership to look at it. When I got there I parked and went looking at the car. A salesman came out there on a run and asked how my day was going and said he would get the keys for me to test drive the car. Less than 5 minutes later I was testdriving the car. I went back to the dealership and asked him the price and Davy Jones was able toget the car down to the ideal price that I wanted. I walked out of the car dealership with an amazing car and the service was amazing. I would definitely recommend Davy and Rockwall Ford if you are wanting to purchase a vehicle for a reasonable price. More
by Dancer4567
Employees Worked With
Davy Jones Ridout
October 25, 2013
I purchased a used truck from here and 3 days after I purchase this truck I notice the alternator is not working properly so I called my sales person Kyle Jenkins and he tells me they will take care of i purchase this truck I notice the alternator is not working properly so I called my sales person Kyle Jenkins and he tells me they will take care of it and he would call me back to let me know what the plan is. He never called back. I then call rockwall ford main number and request a manager so they send me to someone's voicemail. So I leave a message and guess what no one calls me back. It is now 2 weeks later and I am calling them everyday a couple times a day and guess what no one wants to call me back. I would not recommend buying a car new or used car from this company. More
by Devin166
Employees Worked With
Kyle Jenkins, Paul Gauge, Wayne in service.
July 21, 2013
I went to the dealership on Sat the 20th of July with my 16 yr old son. We're looking for a late model, low mileage mustang. The sales rep (a female) approached us while we were looking. I asked her about a 16 yr old son. We're looking for a late model, low mileage mustang. The sales rep (a female) approached us while we were looking. I asked her about a specific car and the price and she said they were not "obligated" to provide prices on used vehicles (SERIOUSLY) ?? When I asked again, she said "I can get you the price once we go inside and I get some information from you". I couldn't believe what I was hearing! I turned around and told her "there's no way I'm buying a car her after making that comment" and she simply walked off and said "ok, thanks". I will never shop there again and will never recommend this dealership to anyone! More
by Bromark
Employees Worked With
Female Sales Person
July 01, 2013
Maverick was the absolute best. He was friendly, not pushy and very knowledgeable. He has followed up since we bought the car to make sure everything was ok. He even went out and bought a huge bow for pushy and very knowledgeable. He has followed up since we bought the car to make sure everything was ok. He even went out and bought a huge bow for the car so that we could surprise our daughter for her birthday. I would buy from Maverick again! More
by vcantre
Employees Worked With
Maverick Uy
June 27, 2013
I purchased a 2013 ford Escape. The sales person Steve Bracky was awesome and very helpfull . Jon Bowers the GM of the dealer went out of his way to make us happy and did not want to lose the sale.Don the Bracky was awesome and very helpfull . Jon Bowers the GM of the dealer went out of his way to make us happy and did not want to lose the sale.Don the finance manager made it so painless that we were there no more than 20 minutes. I will go back to this dealership again. More
by imadkassem
Employees Worked With
Steve Bracky
May 18, 2013
#1 All the stickers have been removed from the vehicles so you have no idea of the actual packages on the care or the sticker price. It took around 20 minutes for the sales women to find a c max for me to so you have no idea of the actual packages on the care or the sticker price. It took around 20 minutes for the sales women to find a c max for me to test drive. She said they had all been at an event. When she came back whith keys the were for the plug in even though I had told her I wasn't interested in a plug in. It took another 15 min to get the keys. Got in the car and there was a sign with 26,599. She attempted to find features but was clueless. I found what I was interested in and the car had those features. I asked her the price of the car. She said let's see - looked at the sign for $26 K tossed it in the back saying well that's not right - lets drive the car and then get the price. If drove the car and loved it. Went inside to get a price with every intent of buying the car. After waiting around 20 min. She says the price is 30,000. I say not interested. She says for me to look up the Internet price on my ipad so she'll have a price io go back to her sales manager. I'm leaving call me when you guys can give me an actual price - I have somewhere to be and don't have time for this. As I'm walking out the door she and her manager run up to me and he says so you didn't like the price - what do you want to pay. I said oh please........ And left. Why is buying a car so difficult????? Why not cut all the wear the customer down and see how big of a sucker we can make them be. Is there a ford dealership with a different attitude????????? I would never never go back to Rockwall Ford. Just a giant waste of time!!!!!!!! More
by Gigirocks
Employees Worked With
Leanna mohundro
April 13, 2013
This is probably the worst experience I have had trying to purchase a vehicle. I originally enquired over the phone about an 07 VW rabbit they had listed on the site. After an hour I was called back and to to purchase a vehicle. I originally enquired over the phone about an 07 VW rabbit they had listed on the site. After an hour I was called back and told they had the vehicle and to come take a look. Since I was going to be in the area any way I did. I was approached at the door told the sales person I was looking for matt. He came back claiming to have paged him. I took a seat at a table right next to the receptionist. After about 30 mins of listening to her talk to her mother and I was a little tired of hearing them talk a out how I had taken her mothers seat. So I got up and left to get a drink. Why not, no one else spoke or approached me anyway. When I came? back into the dealership walked past three seeming un-busy employees and stood next to a bright yellow mustang on the sales floor where I thought for sure I would be noticed. But maybe the laughing from the mother daughter work team were taking away from my need for help. By the way I just finished writing this while standing next to the mustang. I've been here for an hour total. More
by kaustin1980
Employees Worked With
Cant say i was never approached.
February 13, 2013
These people are STUPID. Can you imagine walking into a dealership and having an A+ credit score, with prior Ford Financing, and being talked to like a your an idiot.I warn however goes here, the don't wan dealership and having an A+ credit score, with prior Ford Financing, and being talked to like a your an idiot.I warn however goes here, the don't want to negotiate anything, they want you to PAY sticker price that's marked WAY UP!!! They have a GIANT sign up there flashing right now, that says $13,000.00 off on ALL Super Duty trucks........well, we go to talk to the salesman and as we are standing by the HUGE SIGN, he tells us they can might take 7 grand off???? What???? IT IS FALSE ADVERTISING MY FRIENDS!!!! AND THEY COULD CARE LESS WHEN I POINTED THAT OUT!!!!!! WOW IS ALL I CAN SAY!!!!!!! More
by Ingegibbons77
Employees Worked With
Karl, Service Manager, and Rick Service Manager
