Rockwall Ford

We took our Expedition in for some warranty under warranty. Gary W. was the advisor who helped us, and we were extremely pleased!! We will definitely be back to Rockwall if other work is needed!! warranty. Gary W. was the advisor who helped us, and we were extremely pleased!! We will definitely be back to Rockwall if other work is needed!! More

I had a (4) cylinder tuneup and oil change done on my 2013 Ford Fusion with 90k mileage. Decent price. Great coupons. Great service advisor Garry. 2013 Ford Fusion with 90k mileage. Decent price. Great coupons. Great service advisor Garry. More

From the time I made the call to repair center to the end of my repair nothing but great customer service. And was done on time of my repair nothing but great customer service. And was done on time More

The service department , did a Great job on my F-150. The service advisor, SARAH H. took ownership of my trucks needs. She also advised me of future needs to help keep my truck in top running condition. service advisor, SARAH H. took ownership of my trucks needs. She also advised me of future needs to help keep my truck in top running condition. More

After being hung up on or unable to speak to someone regarding setting up my service at a north central Dallas Texas Ford dealership, I called Rockwall Ford. They answered, were friendly and scheduled m regarding setting up my service at a north central Dallas Texas Ford dealership, I called Rockwall Ford. They answered, were friendly and scheduled me right away. I arrived for service and was greeted by an advisor who was helpful and friendly. Kris set expectations up front, was transparent on times and services that would occur. He was able to clearly define what my pre-paid warranty covered as well and ensured I was in alignment with those defined expectations. When I arrived to pick up my vehicle, he took the time to work with me to answer questions I never got answered "at the other place." Though I had not purchased the vehicle at this dealership, I wish I had and they took care of me as if I had. They took care of my trucks first service with attention to detail. Thank you Kris and Rockwall Ford. More

This is the type of dealership that gives car dealers a bad reputation. What a total waste of my time. Was called and told the truck I wanted was just delivered. Salesman had Keys in hand. we even looked a bad reputation. What a total waste of my time. Was called and told the truck I wanted was just delivered. Salesman had Keys in hand. we even looked at the sticker price. And we'll buy yor trade in regardless of you buying anything. we need your truck. After driving 1 hour, I got the Run Around xx. First the salesman handed me off to an associate, because he had another appointment. Excuse me. You called me to come out asap, then hand me off. After going through all the "get my information" xx, I'm then told, sorry the truck has been sent out to be modified/lifted and would not be selling for sticker price. On top of that, I've had 2 other ford dealers offer me 3 times the amount of money Rockwall Ford offered. xxxx, they were 3 times lower than KBB. Here's a clue. Anytime you pull up to a dealership and there are 10 plus sales people waiting to grab you. Don't stop or get out of your vehicle. Drive away and go to a professional dealership. If your going to pay sticker....why not go to the best, not a Bait and Switch, lying group. I've been buying cars for over 40 years, and thought these types of dealers were put out of business years ago! More

Rant!Rockwall Ford has to be the worst dealership Rant! Rockwall Ford has to be the worst dealership ever! First they would never give us the price of the vehicle (2021 Ford Expedition) until we t Rant! Rockwall Ford has to be the worst dealership ever! First they would never give us the price of the vehicle (2021 Ford Expedition) until we talked trade and down payment. Then offered us $250 for our trade. Then added $8000 dollars worth of add-ons. When I asked to take a picture of the worksheet, the salesman snatched it and said it was private. What in the world!!! Clearly there was nothing but deception. Buyers BEWARE! More

Always nice and honest people here! I was taken care of in a timely fashion. I never feel pressured into anything, also mark is highly informative! in a timely fashion. I never feel pressured into anything, also mark is highly informative! More

Cameron McCarthy was amazing. After calling several dealerships he was the one person that took the time to actually LISTEN to the problems I have having with my truck, while other dealerships were too dealerships he was the one person that took the time to actually LISTEN to the problems I have having with my truck, while other dealerships were too busy. I came in, he was very polite courteous and went out of his way to make sure I was taken care of. During the process of diagnosing my car's troubles there was a miscommunication of what the total cost would be, what I was quoted vs what the bill actually was were different numbers. When I brought this to their attention Cameron and the service manager Buddy, went out of their way to resolve the situation and get the total cost back to the original quote. I have been around the car world for a LONG time and I can tell you VERY few people will ever honor their original quote. As I business owner I know what it's like when a technology mistake happens, but Cameron and Buddy honored their word despite I"m sure taking a loss with the transaction, but they didn't lose a customer. I will be continuing my business with them and Rockwall Ford. What they did was right, and I respect them for that. More

Staff is very professional and nice! They were very busy but they were able to squeeze my truck in and had it ready before scheduled. but they were able to squeeze my truck in and had it ready before scheduled. More