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Rockwall Ford
Rockwall, TX
1,495 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,495 reviews
July 24, 2020
75K maintenance Had a good experience taking my expedition to Rockwall Ford for service. Very easy to get an appointment scheduled using their site as they provide av Had a good experience taking my expedition to Rockwall Ford for service. Very easy to get an appointment scheduled using their site as they provide availability for the technician that you are comfortable with. For me, i asked them to check my Sync system in addition to the routine maintenance and they notified me after running diagnostics that I do need to have have a part. At checkout, they notified me that the part would have to be ordered, told me how long it would take to come in, and provided an estimate of what repairs would be. Keith and Jackee gave me the info I needed to make an informed decision on my vehicle maintenance. Thanks Drew More
by Drewrob3
Employees Worked With
Keith and Jackee
July 14, 2020
Don't be fooled by all the great reviews. It's not what you think. I was unpleasantly surprised but only because I let me guard down. Don't make the same mistake. you think. I was unpleasantly surprised but only because I let me guard down. Don't make the same mistake. More
by glammy Granny
Employees Worked With
Brycen, don't remember the finance guy's name
July 13, 2020
Everyone was very kind and helpful. Everyone wore masks and practiced social distancing. I was immediately greeted. I would definitely recommend Ford of Rockwall to everyone. and practiced social distancing. I was immediately greeted. I would definitely recommend Ford of Rockwall to everyone. More
by Cih1537
Employees Worked With
Mark
July 11, 2020
Great service from Mark.. Mark is always thorough in his explanations as to where I am on my service policy. Gerry polite young man. Would ask for him every time. explanations as to where I am on my service policy. Gerry polite young man. Would ask for him every time. More
by Msandlin110
Employees Worked With
Mark Callaway
July 06, 2020
Defective or Substandard Sun Roof slides used on Ford Trucks Ford Motor Company has used components in their sun roofs that disintegrate for no reason, yet Ford takes no ownership in the KNOWN PROBLEM! Just ano Ford Motor Company has used components in their sun roofs that disintegrate for no reason, yet Ford takes no ownership in the KNOWN PROBLEM! Just another reason to never buy a Ford vehicle again! A very expensive repair yet the parts can be purchased for a little over $100, parts that Ford sells for over a $1,000.00. More
by ron52
Employees Worked With
No
July 01, 2020
Great Service I was very surprise with how smooth everything went. I have bought a lot of cars in the past from different dealerships around the metroplex and I giv I was very surprise with how smooth everything went. I have bought a lot of cars in the past from different dealerships around the metroplex and I give Rockwall Ford 2 thumbs up. More
by squalls4940
Employees Worked With
Josh and Carlos in finiance
June 26, 2020
I took my 2018 F150 for warranty work for the power tailgate and a cracked spray in bedliner. The tailgate was properly repaired but the service department was insistent that Ford did not offer sprayed tailgate and a cracked spray in bedliner. The tailgate was properly repaired but the service department was insistent that Ford did not offer sprayed in bedliners from the factory. It is on my window sticker. Ford.com not only shows the Ford Toughbed as an option, there is a description of it. I did not purchase the truck here, but I have bought vehicles at Rockwall Ford. My understanding when I purchased the truck was that warranty work was performed at all Ford dealerships. More
by ray.odell
Employees Worked With
Cannot remember names.
June 15, 2020
Great Experience Thanks for not being "pushy" about extra services. Recommendations were made, but not pushed. Ron was very friendly and kept me informed about what Thanks for not being "pushy" about extra services. Recommendations were made, but not pushed. Ron was very friendly and kept me informed about what was going on with my car. More
by LeaLoh
Employees Worked With
Ron Greeene
