Rockwall Ford

They had what I call a teaser ad for a 2010 vehicle which actually existed on their lot. The vehicle did have some dealer ad-ons which weren't stated in the conversations prior to arriving - the typical over actually existed on their lot. The vehicle did have some dealer ad-ons which weren't stated in the conversations prior to arriving - the typical overpriced window tint, alarm and nitrogen in the tires. Those were negotiated down and I paid very close to the sale price. Very good staff, no high pressure sales pitch and I was out the door in less than 4 hours. This was my first experience with this specific Ford dealer and it would be my first choice on another Ford purchase. More

We were in the process of purchasing a vehicle from Rockwall Ford and had taken possession of the vehicle. Two weeks later they call to inform us that they "overlooked" the fraud alert on my credit rep Rockwall Ford and had taken possession of the vehicle. Two weeks later they call to inform us that they "overlooked" the fraud alert on my credit report. They FAILED to even verify that I was who I said I was and let us drive off with the vehicle. When the fraud alert got in the way because the bank was trying to verify it, we decided to return the vehicle only to find out that they had sold our trade-in at auction (with no title and they did not even pay it off!) We were stuck, they told us to drive the vehicle until they cut us a check for the trade. We went in to return it today and they refused to accept the vehicle, claiming that we owed them $9500 for the use of it!!! I will NEVER recommend Rockwall Ford to anyone EVER!!! More