Rockwall Ford

I had a great service provider. I drive to Rockwall for service each time I need something done. I drive to Rockwall for service each time I need something done. More

I would HIGHLY recommend going to another Ford Dealership for any service work or purchase of new Ford Vehicle. I had a factory recall, and they said they would complete it only if I signed a waiver stating for any service work or purchase of new Ford Vehicle. I had a factory recall, and they said they would complete it only if I signed a waiver stating "Rockwall Ford Service was not responsible for any damage occurred during attempted warranty work." The service tech said if they tried to do the warranty repair it may work or it might actually make my car undrivable. WARNING: This is Service either purposefully trying to scam me to justify further repair costs or just incompetent mechanics. I took my car to another dealership, and they completed the recall work without signing any such waiver. It drives great now! I will never go to Rockwall Ford for Service or to purchase any of my new vehicles. The General Manager and Service Department make money based off of volume of paid repairs...please see the dishonesty here! More

excellent in all ways. service and polite would not trust anyone else with vehicle in all ways service and polite would not trust anyone else with vehicle in all ways More

Dealership was helpful in all areas of sales, finance, and operation of the new vehicle sale. and operation of the new vehicle sale. More

Great-efficient-informative-kind-helpful service. Greatly appreciated the complimentary shuttle and vehicle delivery service. Greatly appreciated the complimentary shuttle and vehicle delivery service. More

As usual I waited until my oil change was getting really close to overdue but they got me in first thing Sunday morning. Kristopher, my service advisor was very helpful and kept me updated. close to overdue but they got me in first thing Sunday morning. Kristopher, my service advisor was very helpful and kept me updated. More

Ms. Merri was so caring, kind, considerate and professional all rolled into one! She was informative and thoroughly provided all the information I needed re: my vehicle. It was a blessing she was professional all rolled into one! She was informative and thoroughly provided all the information I needed re: my vehicle. It was a blessing she was paired to assist me. My experience at Rockwall Ford was superb! More

James Bohn gave excellent customer service. He did a great job explaining the needs of my Escape without being pushy. He did a great job explaining the needs of my Escape without being pushy. More

Appreciated the professionalism and quick turn around on the repairs, the service advisor was top notch. the repairs, the service advisor was top notch. More