Rockwall Ford

A very professional staff and willingness to work with customers. They exceeded my expectations, thank you. customers. They exceeded my expectations, thank you. More

Contacted Rockwall Ford due to brakes issues on our Explorer. Was able to get in without an appointment. Shea Horne was very helpful and professional. Diagnosed as rear brakes only and fixed the same d Explorer. Was able to get in without an appointment. Shea Horne was very helpful and professional. Diagnosed as rear brakes only and fixed the same day. Very pleased with our experience and Rockwall Ford’s customer service. More

Just need car serviced. Husband handicapped and we could not stay more than 30 minutes so their courier drove us home and brought our car about 3 hours later. So thankful Husband handicapped and we could not stay more than 30 minutes so their courier drove us home and brought our car about 3 hours later. So thankful for that! More

Regular oil change and state inspection was done quickly at the service center. Great first thing in the morning to get done and on my way at the service center. Great first thing in the morning to get done and on my way More

I always receive excellent service. Everyone is knowledgeable and helpful and answers all my questions. Everyone is knowledgeable and helpful and answers all my questions. More

Keith Monnette likes to argue with customers. He didn't explain the process of fleet vehicles to me and told me it would only be 2 hours. Almost 3 hours later, I find out nothing has been done ye He didn't explain the process of fleet vehicles to me and told me it would only be 2 hours. Almost 3 hours later, I find out nothing has been done yet. I asked for the keys and he argued with me. Continued to argue and be disrespectful in front of the manager who didn't seem to do a whole lot. Won't be returning ever. I will happily push my vehicle right on by this place. More

Merri was superb in her customer service. She was able to check our previous service history and determined when we had our battery installed and determined that we had warranty remaining on She was able to check our previous service history and determined when we had our battery installed and determined that we had warranty remaining on it. Above and beyond on her work with us. Highly recommend her as your service advisor. More

My service representative did a great job. She was knowledgeable and very responsive. I would recommend working with her. She was knowledgeable and very responsive. I would recommend working with her. More

Merri was extremely helpful and made sure she kept in contact with me throughout the entire process. I will definitely be asking for her the next time I have my car serviced. contact with me throughout the entire process. I will definitely be asking for her the next time I have my car serviced. More

Friendly and informative service, comfortable and nice waiting area, great deal on special service offer. waiting area, great deal on special service offer. More