Rockwall Ford

#1 All the stickers have been removed from the vehicles so you have no idea of the actual packages on the care or the sticker price. It took around 20 minutes for the sales women to find a c max for me to so you have no idea of the actual packages on the care or the sticker price. It took around 20 minutes for the sales women to find a c max for me to test drive. She said they had all been at an event. When she came back whith keys the were for the plug in even though I had told her I wasn't interested in a plug in. It took another 15 min to get the keys. Got in the car and there was a sign with 26,599. She attempted to find features but was clueless. I found what I was interested in and the car had those features. I asked her the price of the car. She said let's see - looked at the sign for $26 K tossed it in the back saying well that's not right - lets drive the car and then get the price. If drove the car and loved it. Went inside to get a price with every intent of buying the car. After waiting around 20 min. She says the price is 30,000. I say not interested. She says for me to look up the Internet price on my ipad so she'll have a price io go back to her sales manager. I'm leaving call me when you guys can give me an actual price - I have somewhere to be and don't have time for this. As I'm walking out the door she and her manager run up to me and he says so you didn't like the price - what do you want to pay. I said oh please........ And left. Why is buying a car so difficult????? Why not cut all the wear the customer down and see how big of a sucker we can make them be. Is there a ford dealership with a different attitude????????? I would never never go back to Rockwall Ford. Just a giant waste of time!!!!!!!! More

This is probably the worst experience I have had trying to purchase a vehicle. I originally enquired over the phone about an 07 VW rabbit they had listed on the site. After an hour I was called back and to to purchase a vehicle. I originally enquired over the phone about an 07 VW rabbit they had listed on the site. After an hour I was called back and told they had the vehicle and to come take a look. Since I was going to be in the area any way I did. I was approached at the door told the sales person I was looking for matt. He came back claiming to have paged him. I took a seat at a table right next to the receptionist. After about 30 mins of listening to her talk to her mother and I was a little tired of hearing them talk a out how I had taken her mothers seat. So I got up and left to get a drink. Why not, no one else spoke or approached me anyway. When I came? back into the dealership walked past three seeming un-busy employees and stood next to a bright yellow mustang on the sales floor where I thought for sure I would be noticed. But maybe the laughing from the mother daughter work team were taking away from my need for help. By the way I just finished writing this while standing next to the mustang. I've been here for an hour total. More

My car was having trouble soon after purchase, paid once to have it fixed I will not pay again!!! This is why I bought my extended warranty! to have it fixed I will not pay again!!! This is why I bought my extended warranty! More

We went to break our lease early because we are expecting twins. When we first made the lease, we were told that we could trade it in anywhere, even early (although there might be fees) Ford Credit told us t twins. When we first made the lease, we were told that we could trade it in anywhere, even early (although there might be fees) Ford Credit told us they couldn't give us the payoff amount, only Rockwall Ford could. Rockwall Ford said we had to come in. After three hours of waiting for them to "pull the numbers" and after repeatedly telling them that we did not want to look at purchasing a car until we knew what the numbers were yet we were bullied into looking a some while we waited, I had to insist on getting our keys back so we could leave. We did leave, to Rockwall toyota where we found a car and a deal we liked within 20min. However, both Ford Credit and Rockwall Ford refused to give us the payoff information. On one phone call, they even asked the toyota guy if he was calling about a our car and then said that everyone was too busy. Even Ford Credit said that they knew we were trying to make a deal with toyota and said that the dealership didn't have to give us a payoff amount! I called Rockwall Ford to complain about their behavior and spoke to Rick. He said that we couldn't trade in anywhere and then said that we could. He gave me the remaining value on the car (a number I already had from the automated system) but refuses to email me that number saying that it was the payoff amount. Currently, we are stuck with a car that we cannot legally fit all of our children in. When we get out of this deal, we will NEVER pay from this dealer or any Ford again. More

Communication was horrible, pressured into purchasing, vehicle was in need of work and is already in the shop less than a week later, less than pleased. vehicle was in need of work and is already in the shop less than a week later, less than pleased. More