Rockwall Ford

Recommendation: Better service Emailed. Offered a price that they thought was too low for car. No problem, but when I asked what the best deal they could give. Nothing! no response, Emailed. Offered a price that they thought was too low for car. No problem, but when I asked what the best deal they could give. Nothing! no response, no offer, just the run-around. Pre-approved and ready to purchase a car, too. This is the first dealership I looked at. bad experience! More

Great People Thank you to Hunter Howard, Patrick Davalos and Anton! So courteous and knowledgable!!! Awesome place and very patient with us! We will return!!!yayyy Thank you to Hunter Howard, Patrick Davalos and Anton! So courteous and knowledgable!!! Awesome place and very patient with us! We will return!!!yayyyyyy way to go More

It worked out very well John Bowers helped us and was very helpfull and honest. He made sure we got the best deal possible! Thank you we are so happy! John Bowers helped us and was very helpfull and honest. He made sure we got the best deal possible! Thank you we are so happy! More

My experience since purchase So, I bought my car in September 2013. Brand spankin' new. 2014 Ford Taurus. This dealership went above and beyond for me. They priced matched my vehi So, I bought my car in September 2013. Brand spankin' new. 2014 Ford Taurus. This dealership went above and beyond for me. They priced matched my vehicle and even gave me a better car (more features) than the one I found "down the road". Katrina, my sales associate was thorough and made sure my purchase was as painless as possible. Since I work in sales, I have put 32k miles on my car in 18 months. I have maintained oil change and maintenance and always go to their service department for my vehicle needs. Heather, my service associate is always kind and looks for ways for me to save on my service needs. The waiting room is beautiful, the atmosphere is friendly, and the store is just awesome! I will definitely recommend them when the question comes up and think you should try them as well. Other dealerships could learn a thing or two from this dealership. More

Service couldn't have been any better! I have to admit I was skeptical to take my truck into this dealership due to the few reviews I had seen, that weren't so good. I moved here from out o I have to admit I was skeptical to take my truck into this dealership due to the few reviews I had seen, that weren't so good. I moved here from out of state, am very particular about my vehicles, and had been dealing with a sound for over 20,000 miles that just kept getting worse, and another dealership couldn't seem to figure out what was wrong. Nervously, I took the truck in, asked if I could have a technician drive it and I ride along. Within 15 seconds the technician diagnosed my issue then took me back to the area to check to see if it was still under warranty. It was. He said he could possibly squeeze it in, and get it done by end of business day. I told him no worries if he couldn't, I was just thrilled he knew what the problem was finally. Everyone in there was willing to help, friendly, and spoke as they walked by. The technician was a little dry, but I overlooked that being he was obviously knowledgeable about his job. I thought it could stand an alignment so I asked them to do that as well, and asked if they could update my GPS. They called me and had my truck done several hours before closing, said I didn't need an alignment so they didn't feel the need to charge me for something I didn't need, and said not even the new Ford maps are as updated as they should and that I had the latest version. I was so thrilled with their customer service and that they didn't try to sell me an alignment, when they very easily could have, that they fixed my noise that was about to drive me crazy, and all without even having had an appointment ahead of time. I have learned more than just this once you have to take some of these reviews with a grain of salt because we are all human, they aren't going to be perfect all of the time, and every once in awhile we may get a bad technician working on our vehicle and everyone is bound to have a bad day. In the end it's how the dealership overcomes to correct the mistake and make the future business better. Thanks Rockwall Ford for making my experience the best it could have been. You have a customer for life after helping me. More

horrible I was put on hold four times and never given a price for an oil change. A guy named james I think continually asked me for information but could not t I was put on hold four times and never given a price for an oil change. A guy named james I think continually asked me for information but could not tell me how much to change my oil. Placed me on hold every 45 seconds...if you work at a dealership and don't know basics thend that speaks volumes for your management. I give this experience a negative f More

Beyond Completely Satisfied First and foremost....Sheddy Rose Rocks!!! I have never met such a nice salesman. Absolutely the only person you should see when looking to buy a ne First and foremost....Sheddy Rose Rocks!!! I have never met such a nice salesman. Absolutely the only person you should see when looking to buy a new car. I set out with a firm goal as to what car I was looking for and exactly what I needed to do financially. Not only did the finance team meet my financial needs beyond expectation, Sheddy put me in a car that I love and it wasn't even the car I came in for, it's like he knew what "fit me". I have never had the kind of car buying experience I had at Rockwall Ford, for the first time ever I felt good about buying a car. The entire staff, right down to the receptionist was fabulous! More

Loved it! Best car buying experience yet! They were busy when I came in but got me out of there in record time with out feeling rushed. All salesmen were kind Best car buying experience yet! They were busy when I came in but got me out of there in record time with out feeling rushed. All salesmen were kind and thankful, no one was pushy. My salesman Davy Jones was outstanding! They gave me a fair amount for my trade, much more than other dealers I had been to on my search for new wheels. And they bent over backwards to make sure I was happy and satisfied even after my purchase of the car. Great dealer, this is how it should be done folks. More