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Rockwall Ford
Rockwall, TX
1,185 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,185 reviews
May 31, 2016
Quick response time. I posted online for a Ford Focus. My phone rang less than a minute later. It was Jason Chury from Rockwall Ford. He said he thought he had the car tha I posted online for a Ford Focus. My phone rang less than a minute later. It was Jason Chury from Rockwall Ford. He said he thought he had the car that I wanted. He was right. I took one for a spin to another lot where they had some more stored away. After looking at a couple of more I was still not satisfied. He told me that there was another one just around the corner. I walked around there and there it was. I signed the papers a couple of hours later and I love this car. I will recommend Rockwall Ford to anyone that I know who is looking for a good car. More
by Pat Newland
Employees Worked With
Jason Chury and Joe Guillen
May 28, 2016
Exceptional Experience from Blake Hart I purchased a used 2015 Chevrolet Cruze last night from Rockwall Ford. I had found it through Capital One's Auto Nav website 3 days ago but was not a I purchased a used 2015 Chevrolet Cruze last night from Rockwall Ford. I had found it through Capital One's Auto Nav website 3 days ago but was not able to go by this dealership to test drive it until yesterday evening. My Client Advisor was Blake Hart. Blake's client advisor skills are exceptional in that upon my arrival he listened to why I was there (which I am glad his first response was not to try to sell me a different vehicle), then during the test drive he easily answered all m questions with confidence, politely asked if I would give them an opportunity to beat the financing I had already qualified for and then he gave me the keys. The whole experience was seamless and pleasant. I highly recommend Blake to be your Client Advisor if you are looking to purchase a vehicle. More
by Rob1965
Employees Worked With
Blake Hart
March 24, 2016
Fabulous experience After nightmare experiences at the local Nissan dealerships, we began to look for an alternative to the Nissan NV. We found a Mercedes Sprinter at thi After nightmare experiences at the local Nissan dealerships, we began to look for an alternative to the Nissan NV. We found a Mercedes Sprinter at this dealership and decided to check it out, assuming it would be a vehicle out of our financial reach. Our credit union said it would be 2% more since it was a used vehicle, and it was just not justifiable. The overall experience was fantastic. They had a great space for our 4 kids, along with balloons, snacks and water. We went home after the test drive discouraged because it was late, and they couldn't give us any financing offers. The next morning, we contacted our local Nissan dealership to give them one more fair shot. Then Rockwall called us back with a rate lower than what we were given for a new one! They made a dream car a reality for our family. I highly recommend this dealership. Great people, friendly and exceptional service. Not your average dealership. More
by MamaSensei
Employees Worked With
Chuck (sales), Joe (finance)
March 22, 2016
Wonderful Service. Thank you Wow....Awesome service. Thank you Jerry Jones (my service person). My car broke down and I had it towed here to be fixed. I had never used Rockwall Wow....Awesome service. Thank you Jerry Jones (my service person). My car broke down and I had it towed here to be fixed. I had never used Rockwall Ford before, so I was nervous about getting it worked on at this dealership. I had nothing to worry about, I got a quick quote and then my car was fixed the same day. I will be bring my car back for future services. Thank you once again, Mrs. Rider More
by Grider0
Employees Worked With
Jerry Jones
December 10, 2015
Terrible body shop Brought my truck to the dealership, where I bought it, for body work. Someone hit my truck. They removed the bed cover and parked it on the back lot w Brought my truck to the dealership, where I bought it, for body work. Someone hit my truck. They removed the bed cover and parked it on the back lot waiting for repairs. It rained for almost 3 days. I needed something out of my truck and found it in sad condition. I asked my rep why, and she said they would move it inside. Everything in the back of my truck isn't supposed to get wet. It is now almost 4 weeks. No finished truck and no one has responded to my complaints. More
by author
Employees Worked With
Body shop and sales manager
November 25, 2015
Best Car Buying Experience Ever Sheddy, I wanted to say thank you again for all of your help. My experience working with you on the purchase of my new vehicle was truly one of a Sheddy, I wanted to say thank you again for all of your help. My experience working with you on the purchase of my new vehicle was truly one of a kind. Your approach, your style and your character run completely counter to what turns most folks off on the whole car buying experience. You made what I would normally consider a painstaking process an enjoyable experience. Keep doing what your doing! Thanks, Richard More
by deer hunter
Employees Worked With
Sheddy Rose
September 13, 2015
Very Disappointing Experience With what should have been the easiest sale ever for this dealer, I came out with nothing but disappointment. My salesperson (Bonner) could not und With what should have been the easiest sale ever for this dealer, I came out with nothing but disappointment. My salesperson (Bonner) could not understand what I specifically detailed in an email; literally had no clue what Out-The-Door cost meant. I bought another 2013 F150 a year ago from a dealer in Virginia at a lower price with more options and less miles, yet he couldn't find a way to roll all costs (OTD) into the asking price. The internet sales person was friendly, courteous and timely during communication - the only shining spot in the 5+ hours I dealt with this dealer. I would recommend you buy from somewhere else; this experience was a major disappointment. More
by rmcrorie
Employees Worked With
Bonner Lovern
August 16, 2015
Fantastic Experience Bought a 2015 Ford Fusion from Rockwall Ford back in July and thoroughly love the car. Bonner Lovern was my salesman and he was very patient and expl Bought a 2015 Ford Fusion from Rockwall Ford back in July and thoroughly love the car. Bonner Lovern was my salesman and he was very patient and explained everything. The whole experience was great plus I got a good trade in on my car and a great price for the new one. The showroom was very clean and the atmosphere was great. They even had a food truck there and they gave us a couple of tickets to be able to eat lunch. The whole experience took about a couple of hours since I already knew which car I wanted. Bonner even followed up with a phone call and email to make sure how everything is and to let me know I can contact him anytime with any questions. I will go back when it's time to buy another car to Rockwall Ford and Bonner will be the one I look for. More
by Terry B
Employees Worked With
Bonner Lovern
August 05, 2015
Salesperson and staff were great !! I had a good exchange with all of the staff and enjoyed the experience . I felt I got a good deal on my Taurus and love it so far I had a good exchange with all of the staff and enjoyed the experience . I felt I got a good deal on my Taurus and love it so far More
by Carol88
Employees Worked With
Bonner lovern
July 17, 2015
Awesome Bonner with Rockwall Ford is awesome, I had terrible credit and a hoopty when I went in for a new car... They found a lender that would work with my c Bonner with Rockwall Ford is awesome, I had terrible credit and a hoopty when I went in for a new car... They found a lender that would work with my credit, found me the exact model I wanted and kept it in the monthly budget I needed! He went above and beyond to get me in a nice, reliable car, and took that old car off my hands! Go there! See Bonner L.! More
by Goteam12
Employees Worked With
Bonner L.
