Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Group 1 Ford of Rockwall
Rockwall, TX
1,978 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,978 reviews
March 21, 2026
⭐️⭐️⭐️⭐️⭐️ I had a very positive experience at Group 1 Ford. The staff was professional, courteous, and efficient throughout the entire process. Everything was clearly explained, and the service was handl Ford. The staff was professional, courteous, and efficient throughout the entire process. Everything was clearly explained, and the service was handled in a timely manner. I would highly recommend them and will return for future service. More
by Ivan
Employees Worked With
Clayton
March 21, 2026
My experience with this Group 1 Ford has been exceptional. Danny, my salesman, ensured that all my needs and preferences for my vehicle were met. He is a highly accommodating and honest individua exceptional. Danny, my salesman, ensured that all my needs and preferences for my vehicle were met. He is a highly accommodating and honest individual, making the sales process comfortable and ensuring that my best interests were prioritized. The company employs several stand-up sales representatives, including Larry, who is exceptional, and Lezlie, who was attentive and helpful with any concerns or inquiries I had. The service department also boasts a talented team, including Ms. Sheila, Ms. Merri, and Kris. Overall, my experience with this company has been outstanding. I would gladly purchase a car from the individuals I have mentioned multiple times. More
by tatiannarobinson5
Employees Worked With
Danny, Lezlie, Larry, Sheila, Merri, and Kris
March 19, 2026
Unethical business practices and zero accountability. I flew out of state to Dallas specifically to purchase a $40k vehicle from this dealership. I placed a $5,000 deposit on March 10th, but upon arriva I flew out of state to Dallas specifically to purchase a $40k vehicle from this dealership. I placed a $5,000 deposit on March 10th, but upon arrival, the car was in terrible condition. It looked like a DIY project gone wrong, with holes everywhere and a worn-out interior. I immediately canceled the deal and asked for the refund, but I was told that they can't process refund today. Since March 11th, I have been fighting to get my $5,000 back. I’ve followed up 5-6 times and am constantly given the runaround by Danny in sales and Jimmy in finance. I’ve been promised '2-3 business days,' then told to wait until Monday the 16th, and now on the 19th, they claim they might mail a check if don't get, but I can't trust anymore. I have received zero written confirmation of a refund. Avoid this place if you value your time and money. More
by Adil
Employees Worked With
Danny and Jimmy
March 17, 2026
Great service! Professional and fast compared to my old dealership. We recently moved to the area. Glad to know we have a reliable service center close by Professional and fast compared to my old dealership. We recently moved to the area. Glad to know we have a reliable service center close by More
by brendan.a.keane1
Employees Worked With
Tina Neese
