Group 1 Ford of Rockwall

I was very disappointed in the service.   We had 2 TPMS sensors out and a 3rd was out but came started working again.  I wanted to replace all 4 and was told on the phone that there has just   We had 2 TPMS sensors out and a 3rd was out but came started working again.  I wanted to replace all 4 and was told on the phone that there has just been a price drop and they were $30 each.  There was a rear toe link recall that needed to be done and needed to do a coolant flush and fill.  I was told the toe links takes 4-5 hours but we should get it back the same day.  I dropped it off  at 7:30am and confirmed TPMS sensors were $30 each.  The next day I got a text saying they found 2 TPMS sensors bad and they can be replaced for like $230!!!!    That would be like $460 for 4.  What happened to $30 each??  I declined that and and the car was ready at 4:00 the next day.  I tested the coolant with a Prestone tester and it tested at -7 degrees, not very close to the -35 it should be at 50:50 so I came back and waited another 1:45 to get the flush and fill redone.  Basically, I NEEDED 2 things done (the recall on toe links was not causing any immediate issue but I am glad that is now off of the list) and got NEITHER ONE done.  Went to discount tire and got 4 sensore replaced for $272. More

The battery replacement service was done at my home. Very convenient and easy to schedule. The mechanic arrived as scheduled, was very friendly and knowledgeable. Very convenient and easy to schedule. The mechanic arrived as scheduled, was very friendly and knowledgeable. More

They got me in on the appointment time and had my oil change completed in an hour change completed in an hour More

Great service department and helpful staff. I only service my truck at this dealership. Very friendly staff. I only service my truck at this dealership. Very friendly staff. More

Fast and quick service would definitely recommend to friends and family!!! Got my truck fixed in a hurry friends and family!!! Got my truck fixed in a hurry More

Great experience! Stuck the the number they gave me and didn’t add on random fees. Stuck the the number they gave me and didn’t add on random fees. More

They are very professional and knowledgeable. Kris Wade is a great advisor he is always very helpful. Kris Wade is a great advisor he is always very helpful. More

They always communicate well with initial duration of the service, any issues that have been found including the updated costs service, any issues that have been found including the updated costs More

Kris was a pleasure to work with. He made himself available and responded to all my questions very timely. He made himself available and responded to all my questions very timely. More