Rockwall Ford

dishonest I was with my daughter when her and her husband were buying a 2014 Ford Fusion titanium. Mason came to us with a deal. I countered him with a longer I was with my daughter when her and her husband were buying a 2014 Ford Fusion titanium. Mason came to us with a deal. I countered him with a longer warranty and Gap coverage included in the payment. Mason came back all smiles and informed us that we had an approved deal, but could we come back Monday to sign documents the Director at Ford Motor Credit needed to see the letter of total loss from an accident we just had with our previous vehicle, which we had bought at Rockwall Ford. Mason assured us that everything was approved and that we could even take the car home. I know we asked Mason point blank more than once, is this a DONE deal and he replied YES!! We returned Monday evening to find out that this was not a done deal and that they would require $4,000 down. I personally approached Mason at the dealership and called him out on how being misleading and dishonest was not good business practice. Mason's reposes to me was he told me what his boss told him. My take from that is that the entire dealership is dishonest and misleading. We would have been perfectly fine and accepted a negative response on Saturday that they could not get him approved, but to lie and tell him they did and allowed him to walk away from a deal he did have in place from another dealership is simply not the type of misleading, dishonest and lack of integrity in a company we want to do business with. Be very leery of Rockwall Ford and most definitely Mason Anders. More

Beware of snakes The worst car buying experience of my entire life. I couldn't figure out why our sales guy was so ignorant and such a good liar, but then I met the GM The worst car buying experience of my entire life. I couldn't figure out why our sales guy was so ignorant and such a good liar, but then I met the GM. Our sales associate, Mason, not only told us and promised us our car was a done deal, but said the bank already approved the deal as is. Being in the car business before, I expressed (with aggressive passion) that we were not going to drive the car off the lot unless we were 100% approved. He replied that the bank already approved the deal as is, and we were only waiting to talk to the loan officer regarding the payoff on our totaled vehicle. I again expressed my concern to Mason about taking a car off the lot without siging paperwork, and he again stated that it was done deal and the bank already approved it (AS IS)! Imagine my shock when my husband showed up at the dealership to sign the paperwork, and was told we needed more money down or there wasn't a deal. I immediately called the GM, and not only did he call me back making every excuse in the book, he proceeded to insinuate I was lying to him about what his immature unexpierenced snake of a sales associate told me and my family. Just to add the cherry on top of this sundae....they didn't even call my husband to let him know the deal didn't go through. They waited until he showed up at the dealership (at the end of business) to sign paperwork to tell him they needed more money down, and that if he didn't have it to call someone to come pick him up. Again, the GM just tried to fancy talk his way through this horrible situation. Admitting that his sales person had horrible customer service, and calling me a liar in the same sentence. I have never been so humiliated, embarrassed, and treated so poorly in the entire life. Beware of the snakes that are crawling around Rockwall Ford before one bites you in the xxx. More

Great Service! Service was excellent. Everyone was so considerate and polite. Would recommend this dealership to anyone. Well organized, a great buying experience Service was excellent. Everyone was so considerate and polite. Would recommend this dealership to anyone. Well organized, a great buying experience. Paperwork completed in a timely manner. More

Found my new service department! New to the area and needed an oil change after all the driving we did. Norma was personable, informed and attentive without being overbearing. Quick s New to the area and needed an oil change after all the driving we did. Norma was personable, informed and attentive without being overbearing. Quick service even as a walk in and even got a complimentary wash and vacuum. Car looked great afterwards and the price was great compared to other places. Would highly recommend this dealership for service and will be back! More

Floyd took great care of me this is my ford dealer Will be buying a truck here in near future great service Floyd is awesome everybody was very nice and helpful gave me a ride to work while they fixed Will be buying a truck here in near future great service Floyd is awesome everybody was very nice and helpful gave me a ride to work while they fixed my car will be back More

Horrible How can a customer take a truck in and pick it up and it is worst then what it came in there with. They have only replaced my throttle body 3 times n How can a customer take a truck in and pick it up and it is worst then what it came in there with. They have only replaced my throttle body 3 times now. Then i take it in for back end shaking and they call to say its ready and now the entire xxxx truck shakes. Horrible! All it would have taken is to test drive the truck. Instead now i have to bring it back AGAIN!!! More

Another great service experience at Rockwall Ford Been going to Rockwall Ford for about three years now with my 2008 Expedition. Jerry Jones has been my service advisor from day one and he is great. Been going to Rockwall Ford for about three years now with my 2008 Expedition. Jerry Jones has been my service advisor from day one and he is great. Work gets done in a timely manner and it gets done right. I couldn't imagine having a better experience at any other dealership. My wife has a 2003 Envoy that we have had since it was new. We have had that vehicle to both Heritage and Gateway for service, and without fail we have had to take the vehicle back a second, and sometimes a third and fourth time to get the same issue fixed. Rockwall Ford takes care of my service problem on the first visit. No re-do's. Because of that, we are very likely going to be looking at a Ford for my wife's next car. A Ford from Rockwall Ford, that is. More

New Car Ford Edge sel 2017 Went on the internet to get information about vehicle I was looking for and rockwall ford internet manager called me and was very helpful, so they had Went on the internet to get information about vehicle I was looking for and rockwall ford internet manager called me and was very helpful, so they had salesperson Mason call me and he was the BOMB!! Go on the internet so you can get MASON More

Great customer service The staff at rockwall ford is amazing, very knowledgeable, and very helpful. This was my second truck that I have purchased for rockwall ford and I wi The staff at rockwall ford is amazing, very knowledgeable, and very helpful. This was my second truck that I have purchased for rockwall ford and I will return when it's time for a new vehicle. If your looking for a new ford car or truck I highly recommend rockwall ford More

Fast, easy, and low pressure I came to this dealership after shopping two other ford dealers near me and knew what i needed and could afford. I was instantly greeted by Jesse Myer I came to this dealership after shopping two other ford dealers near me and knew what i needed and could afford. I was instantly greeted by Jesse Myers and could not have been happier. He listened to what i wanted and what I could afford for down payment and monthly payment. I ended up with exactly what i wanted and payments lower than I anticipated. If you are looking for fast, easy, and minimal hassle, go to Rockwall Ford and ask for Jesse Myersr More