Rockwall Ford

We took a company truck, which was early in its warranty period, to Rockwall Ford, for what was diagnosed by our trusted local mechanic as a problem which fell under the warranty. The service center stated period, to Rockwall Ford, for what was diagnosed by our trusted local mechanic as a problem which fell under the warranty. The service center stated that there was water in the fuel tank and that there would be a 600. charge to drain it. This service was already done TWICE at our mechanic's shop and it was found that there was NO water in the tank. (The root problem was warrantied.) Consequently, the service center insisted that there would be a CHARGE of over 100. to test drive the truck so THEY could determine if there was any further problem. Why would Ford charge a warrantied vehicle owner to diagnose a possible warranty vehicle problem? We ended up taking our truck to Prestige Truck Ford Service Center. Will report on their progress. 6-1-10, Follow-up: We just found out that Rockwall Ford CANCELLED our Warranty without informing us. We were not told by Rockwall Ford that our warranty was cancelled. We found this out quite by accident when we looked up our warranty dates for service when our truck was taken to Prestige. It looks like this is a retaliatory act for this review and the statement that was made that we would file a complaint for their poor customer service. We were also told that a dealer can do this if a service they recommended is not done. Interesting. As a side note, we would not have found out the warranty was cancelled, and we are still paying for this warranty in our monthly payment without receiving the service. Fraud. Shoddy customer service on their behalf. This just furthers my original claim of poor and unprofessional customer service. More

They had what I call a teaser ad for a 2010 vehicle which actually existed on their lot. The vehicle did have some dealer ad-ons which weren't stated in the conversations prior to arriving - the typical over actually existed on their lot. The vehicle did have some dealer ad-ons which weren't stated in the conversations prior to arriving - the typical overpriced window tint, alarm and nitrogen in the tires. Those were negotiated down and I paid very close to the sale price. Very good staff, no high pressure sales pitch and I was out the door in less than 4 hours. This was my first experience with this specific Ford dealer and it would be my first choice on another Ford purchase. More

We were in the process of purchasing a vehicle from Rockwall Ford and had taken possession of the vehicle. Two weeks later they call to inform us that they "overlooked" the fraud alert on my credit rep Rockwall Ford and had taken possession of the vehicle. Two weeks later they call to inform us that they "overlooked" the fraud alert on my credit report. They FAILED to even verify that I was who I said I was and let us drive off with the vehicle. When the fraud alert got in the way because the bank was trying to verify it, we decided to return the vehicle only to find out that they had sold our trade-in at auction (with no title and they did not even pay it off!) We were stuck, they told us to drive the vehicle until they cut us a check for the trade. We went in to return it today and they refused to accept the vehicle, claiming that we owed them $9500 for the use of it!!! I will NEVER recommend Rockwall Ford to anyone EVER!!! More