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Rockwall Ford

Rockwall, TX

4.7
1,385 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,385 reviews

March 03, 2021

horrendous customer service. we have tried to get a hold of Richard Glover and he will not return our calls or emails. go buy some where else! More

by Suarez2174
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard Glover
Mar 05, 2021 -

Rockwall Ford responded

Thank you for speaking with us about your experience. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at jhicks@rockwallford.com. Jeffrey Hicks General Manager

January 18, 2021

The sales person was very familiar with my vehicle that I purchased. She was Friendly through the whole process. I would recommend Rockwall Ford to my family and friends, and would tell them to ask for Mi More

by david
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Misty Moore
Jan 20, 2021 -

Rockwall Ford responded

Thank you David for your kind words for Misty! We are thrilled that she provided you with a friendly car buying experience. Congratulations on your new car!

January 18, 2021

Took my car to get an oil change and there was an oil leak. Last time I had it serviced back in October my engine crapped out. I’m not sure what to think except this is my first and last time buying a Fo More

by HN93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Jan 20, 2021 -

Rockwall Ford responded

Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to fix this and to earn your business, please contact me. I look forward to speaking with you. Jeff Hicks General Manager jhicks@rockwallford.com

January 02, 2021

Goin over the holidays. Was able to get the vehicle I wanted for my wife and family. Perfect Christmas gift. Carlos and Stephen were great to do business with. More

by Tvr406
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos, Stephen.
Jan 04, 2021 -

Rockwall Ford responded

Thank you for your kind words for Carlos and Stephen! We thank you for your business and look forward to your next visit!

December 24, 2020

Always the best customer service! I went in for an oil change and tire rotation early after making an appointment the day prior and was in and out with 65 minutes. More

by jchenault
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith
Dec 28, 2020 -

Rockwall Ford responded

Thank you for your kind words! We are thrilled that you had an exceptional service visit!

December 23, 2020

Great customer service. Even though there were several people in front of me Ron was able to get me in and out in less than 2 hours More

by rolandrc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Greene
Dec 28, 2020 -

Rockwall Ford responded

Thank you for your kind words for Ron! We are thrilled that you had a great service visit!

December 10, 2020

The service advisors keep you informed on the progress all the time.they let you know if other services are required. Good info to know. More

by H7ranch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia
Dec 11, 2020 -

Rockwall Ford responded

Thank you for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!

December 07, 2020

Great sales staff, felt at ease and not pressured to buy. Looked up exactly what I needed in a truck. Brycen was great. Was and easy purchase More

by Kirk_85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brycen Hawthorn
Dec 09, 2020 -

Rockwall Ford responded

Thank you Kirk for your kind words for Brycen! We are thrilled that he provided you with a great truck buying experience. Congratulations on your new truck!

November 30, 2020

Great service on my truck. Got it all done quickly and a great price. Buddy walked right out and checked me in and text me with an concerns or issues. More

by John M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Buddy
Dec 02, 2020 -

Rockwall Ford responded

Thank you. We're glad that you had a great experience with your recent service visit.

November 30, 2020

Great service, Service advisor, Barry Hipple double checked my requested 60k service and saw that many of the items had been done in an earlier visit, so let me know I didn't have to do them again, red More

by jfhughes57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barry Hipple, Noe
Dec 02, 2020 -

Rockwall Ford responded

Thank you for your kind words for Barry! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!

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