Rockwall Ford

Great service. Keith the service advisor was great. Very courteous and timely courteous and timely More

I've always had great service from Rockwall Ford. The service personnel are always helpful. Brought my F150 King Ranch in for a safety recall. Come to find out the safety recall was not ready to install. service personnel are always helpful. Brought my F150 King Ranch in for a safety recall. Come to find out the safety recall was not ready to install. My pickup was making a noise and the service manager new what was wrong and had it fixed. More

I recently moved to Texas and needed the services of a mechanic. I took my Ford Focus in and Ron Greene was absolutely wonderful. Ron kept me in the loop and got me back on the road in no time. mechanic. I took my Ford Focus in and Ron Greene was absolutely wonderful. Ron kept me in the loop and got me back on the road in no time. More

I had a positive experience throughout the purchasing process. The salesman and his manager were fair throughout the negotiation and I believe I got a fair deal. No unreasonable extra charges and fees wa process. The salesman and his manager were fair throughout the negotiation and I believe I got a fair deal. No unreasonable extra charges and fees was a plus as well. More

We took our Expedition in for some warranty under warranty. Gary W. was the advisor who helped us, and we were extremely pleased!! We will definitely be back to Rockwall if other work is needed!! warranty. Gary W. was the advisor who helped us, and we were extremely pleased!! We will definitely be back to Rockwall if other work is needed!! More

I had a (4) cylinder tuneup and oil change done on my 2013 Ford Fusion with 90k mileage. Decent price. Great coupons. Great service advisor Garry. 2013 Ford Fusion with 90k mileage. Decent price. Great coupons. Great service advisor Garry. More

From the time I made the call to repair center to the end of my repair nothing but great customer service. And was done on time of my repair nothing but great customer service. And was done on time More

The service department , did a Great job on my F-150. The service advisor, SARAH H. took ownership of my trucks needs. She also advised me of future needs to help keep my truck in top running condition. service advisor, SARAH H. took ownership of my trucks needs. She also advised me of future needs to help keep my truck in top running condition. More

After being hung up on or unable to speak to someone regarding setting up my service at a north central Dallas Texas Ford dealership, I called Rockwall Ford. They answered, were friendly and scheduled m regarding setting up my service at a north central Dallas Texas Ford dealership, I called Rockwall Ford. They answered, were friendly and scheduled me right away. I arrived for service and was greeted by an advisor who was helpful and friendly. Kris set expectations up front, was transparent on times and services that would occur. He was able to clearly define what my pre-paid warranty covered as well and ensured I was in alignment with those defined expectations. When I arrived to pick up my vehicle, he took the time to work with me to answer questions I never got answered "at the other place." Though I had not purchased the vehicle at this dealership, I wish I had and they took care of me as if I had. They took care of my trucks first service with attention to detail. Thank you Kris and Rockwall Ford. More

This is the type of dealership that gives car dealers a bad reputation. What a total waste of my time. Was called and told the truck I wanted was just delivered. Salesman had Keys in hand. we even looked a bad reputation. What a total waste of my time. Was called and told the truck I wanted was just delivered. Salesman had Keys in hand. we even looked at the sticker price. And we'll buy yor trade in regardless of you buying anything. we need your truck. After driving 1 hour, I got the Run Around xx. First the salesman handed me off to an associate, because he had another appointment. Excuse me. You called me to come out asap, then hand me off. After going through all the "get my information" xx, I'm then told, sorry the truck has been sent out to be modified/lifted and would not be selling for sticker price. On top of that, I've had 2 other ford dealers offer me 3 times the amount of money Rockwall Ford offered. xxxx, they were 3 times lower than KBB. Here's a clue. Anytime you pull up to a dealership and there are 10 plus sales people waiting to grab you. Don't stop or get out of your vehicle. Drive away and go to a professional dealership. If your going to pay sticker....why not go to the best, not a Bait and Switch, lying group. I've been buying cars for over 40 years, and thought these types of dealers were put out of business years ago! More