Rockwall Ford

They were very friendly and helpful clean area for waiting and refreshments while your waiting. waiting and refreshments while your waiting. More

Responsive. Fixed the problem. Got my car back to me the same day (and that was a big deal to me). Fixed the problem. Got my car back to me the same day (and that was a big deal to me). More

Really nice people working for them. Gave a good deal on trade in. Love the new truck. Gave a good deal on trade in. Love the new truck. More

Top notch service! I purchased a new truck and the process could not have gone better. Big thanks to Rob Hill and Marc Moser for all their help! I would definitely reco I purchased a new truck and the process could not have gone better. Big thanks to Rob Hill and Marc Moser for all their help! I would definitely recommend Rockwall Ford! More

Convenient and easy access. Used coupon. Used on line service to make my appointment which made it easy. Used coupon. Used on line service to make my appointment which made it easy. More

Rockwall Ford and Matthew Hubbs have always taken care of getting our trucks and making the process smooth and easy. getting our trucks and making the process smooth and easy. More

Matt was a pleasure to work with. He made the whole experience worth the time we were there. From the moment we walked in until we left, the experience was great. He made the whole experience worth the time we were there. From the moment we walked in until we left, the experience was great. More

Our Sales Associate G, I personally give him 5 stars, but once it came to everything else, I am completely unsatisfied. Got there everything went smooth, apparently got approved etc. Left with my vehicle. 1 once it came to everything else, I am completely unsatisfied. Got there everything went smooth, apparently got approved etc. Left with my vehicle. 1 week later I get a call that sorry the bank didn't approve of the vehicle because of the miles. Then they tell me I have to work with my own bank or figure it out if I want the vehicle, if not I have to take this vehicle back. So I'm like really a week after you come to tell me this. Now I'm sitting here trying to figure it out, like seriously. So I get a loan outside to get out my way and pay for the vehicle, talked to guy in finance, got all that taken care of. Then I get a call from the Manager talking about, am I going to want to keep this vehicle if so I need to pay for it or bring it back. So I'm like seriously... I just finished dealing with all this mess you'll created in the first place, Paid for the vehicle with a cahiers check and you call me telling me this, so I was ticked off now. I told this manager that just tells me how much communication you have with your employees. How dare you, call me to tell me this after all the struggle I had to go through to get a loan to get this vehicle, and when it was already paid for. Therefor I give them a 1 star, You should always talk to your employees first and see how the situation is before calling a customer. Will never go back to this dealership again. More

Our experience with Alexa in sales, as well as Anthony and Blake in service were second to none. They took care of our issues promptly and went the extra mile to ensure my family was comfortable while the and Blake in service were second to none. They took care of our issues promptly and went the extra mile to ensure my family was comfortable while the service was being performed. More

Associates at Rockwall Ford worked to get us through the online purchasing process. They worked with my companies accounting department to make the purchase a pleasant process. online purchasing process. They worked with my companies accounting department to make the purchase a pleasant process. More