Rockwall Ford

First time i got my car serviced here since i bought it. My service advisor Ronald Greene was very nice and got me taken care of. My truck was ready within the given time frame and was done faster than at K My service advisor Ronald Greene was very nice and got me taken care of. My truck was ready within the given time frame and was done faster than at Kia where i got my first vehicle before my truck. Will definitely be asking for Ronald on future visits and coming to Rockwall ford. The waiting area had complimentary water and coffee and even had a self service snack area you could pay for drinks and snacks. The prices where cheap too. Thanks for a great visit and i will be back. More

Took my collectable 2008 Saleen Dan Gurney Signature in for throttle body sensor replacement. Excellent job, great service, now back to perfect . We highly recommend Rockwall Ford. for throttle body sensor replacement. Excellent job, great service, now back to perfect . We highly recommend Rockwall Ford. More

Kris in service was great and very responsive to our questions. Will definitely be back, wouldn’t trust anyone else with our truck. Thank you questions. Will definitely be back, wouldn’t trust anyone else with our truck. Thank you More

Great Service. Ron provided excellent service. The facilities are clean and organized. The entire team is professional and helpful. Enjoy getting my truck serviced at Rockwall Ford. facilities are clean and organized. The entire team is professional and helpful. Enjoy getting my truck serviced at Rockwall Ford. More

Great customer service. I would recommend this dealership to everybody. Mark was so helpful and took his time to explain everything to me. When he wasn’t available he made sure I was taken care dealership to everybody. Mark was so helpful and took his time to explain everything to me. When he wasn’t available he made sure I was taken care of. More

Don't waste your time or money with this service department. Not only do they not listen to their customers, they also don't believe in communicating with their customers. First impressions are ev department. Not only do they not listen to their customers, they also don't believe in communicating with their customers. First impressions are everything. My first encounter was with the service advisor Sam. He went MIA on me and push me onto another advisor Gary, who was worse than Sam. They had my vehicle for several days and refused to give me a status. Both my husband and I made attempts to get a status but no one would return our calls. We had to physically go up there before they gave us a half-xxx answer. When I finally received my vehicle, the problem had not been fixed. Thinking that maybe it was just those two advisors that were the issue, I decided to get additional repairs done, but with a different advisor - this time I as given Brian. I got the same crappy service: vehicle not ready when promised, Service Advisor not returning my text messages or phone calls, and my vehicle is still having the same problems I went in from initially. I am out of pocket almost $1200. More

The place is very clean and waiting area is spacious. Associates were very professional. It did seem to take longer than I expected but all in all I was satisfied with service Associates were very professional. It did seem to take longer than I expected but all in all I was satisfied with service More

Rockwall Ford has always been better than the other Ford dealers. The assocaites are always good Mark and Ron are the best service guys they have dealers. The assocaites are always good Mark and Ron are the best service guys they have More

Dealership was clean and running efficiently.Met a great Dealership was clean and running efficiently. Met a great man in my new Service Writer. Ron Greene was extremely personable and professional. He kno Dealership was clean and running efficiently. Met a great man in my new Service Writer. Ron Greene was extremely personable and professional. He knows his business well and went above standard protocol to see if some items in question would be covered by my extended warranty. They were in fact covered but after a second thorough inspection before the work began; they figured out there was a mis diagnosis from the original inspection. Ron took the time to let the technician know where he mis diagnosed and used it as a training excercise in order to further the technicians knowledge! Anyway, I felt well looked after upon closing out my work order. I have just used the first available service writer in the past but will definitely be looking for Ron on my next service visit!!! It's rare these days to find good help but Ron fits that description and actually exceeds it... More

Great Customer Service! They offered shuttle service from their facility to my work and back. Work done well and in a timely manner. Would recommend them. their facility to my work and back. Work done well and in a timely manner. Would recommend them. More