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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,596 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,596 reviews

May 16, 2025

Great sales but service after the fact not so great. ...Sadly Maybe it was a bad day¿ More

by wardhansen85@gmail.com
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
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May 15, 2025

Javier was good to work with getting our Explorer serviced. Worked with us in getting our Ford Pass points redeemed. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Report | Print
May 14, 2025

We had a great experience. Maddie took care of everything we needed. Got our car checked in quickly, kept us informed, followed up on warranty coverage and recalls and made our More

by Jpmattal22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie
Report | Print
May 16, 2025 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 14, 2025

Rockwall Ford has been my go to for all my cars over the last fifteen years and will continue to go for both purchases and service. I have a grown son now and he is taking that old Rockwall Ford tradition t More

by Lenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Report | Print
May 16, 2025 -

Rockwall Ford responded

Hi Lenny, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 14, 2025

Love rockwall ford. Kris is an amazing service rep. Would definitely recommend rockwall ford to everyone More

by Jbenton4891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
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May 17, 2025 -

Rockwall Ford responded

Hello, we're happy you found our staff Kris to be so supportive during your experience here at Rockwall Ford. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 14, 2025

Merri Jordan is the best thing that ever happened to Ford service dept...thank you Merri for your patience and great work you do! More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri Jordan and clifton I think that was the delivery drivers name
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May 17, 2025 -

Rockwall Ford responded

Hello Jo, thank you for your kind review; we are happy to pass along your comments to Merri here at Rockwall Ford! We are always more than happy to assist you if anything else comes up. Take care!

May 14, 2025

Merri is outstanding, always professional and very patient. Always takes care of any issues i have. She will always be my go yo for service at this location. More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri Jordan and Clifton
Report | Print
May 17, 2025 -

Rockwall Ford responded

Hello Jo, we're happy you found our staff Merri to be so supportive during your experience here at Rockwall Ford. We are always more than happy to assist you if anything else comes up. Take care!

May 13, 2025

Good quick service. Too pricey on some things but overall it’s good service department More

by jeff162851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrell
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May 13, 2025

Very courteous and personable. Drove me home so I didn’t need to wait. Great service More

by defender110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marii
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May 15, 2025 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 13, 2025

Kris was fantastic. Excellent service and very professional. He kept me informed throughout the service. I liked the video that they shared of what they found when th More

by charlie.green01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
Report | Print
May 16, 2025 -

Rockwall Ford responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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