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Group 1 Chrysler Dodge Jeep Ram Rockwall

Rockwall, TX

Overview
Reviews
Vehicles
4.5
1,078 Reviews
Call Dealership (469) 698-2100

970 East I-30

Rockwall, TX

75087

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Showing 1,078 reviews

November 28, 2025

Made an appointment a few weeks ahead of time, and we I got there I was immediately greeted. Erica, our advisor knew why I was there got my info and go lt us out there quickly. They texted as soon as the v More

by Perry W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Nov 29, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Chrysler Dodge Jeep RAM Rockwall! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 26, 2025

Slow service. My service agent was busy and nobody would step up to assist. One agent told her, he was busy then spent the next half an hour talking to other ser More

by dmj9405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica
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November 24, 2025

They took care of the service I requested and updated me about the status of my vehicle. More

by lm7rojas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Nov 25, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 22, 2025

They fit me in last minute and were realistic with the time frame to complete the work while keeping me informed of progress without any surprises to cost More

by Jackinsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Nov 24, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

November 19, 2025

Took my truck in for an oil change only. The service tech said it should take about an hour. I never received a notification that my truck was ready. I went back to the dealership 4 hours la More

by Walter.twila@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Nov 24, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

I apologize for this as it should not have happened, the communication about your truck should have been better. Thank you for your feedback, I will be taking it back to my team as a learning experience so we can improve this in the future, if you would like to discuss this further please feel free to reach out to me directly. Thank you Michael Gunter Service Director 469-698-2133

November 14, 2025

Christina provided excellent service and she went the extra mile to work with our warranty company to get what I needed covered. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Rico
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Nov 15, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Joe, we're happy you found our staff to be so supportive during your experience here at Group 1 Chrysler Dodge Jeep RAM Rockwall. Please don't hesitate to reach out if there's anything additional we can do for you.

November 14, 2025

Fast and efficient! They got us in and out in no time! Thank you CDJR! More

by Brittswart11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Nov 17, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 12, 2025

The service department is terrible in regards to time. I had an 830 am appt for oil change/tires rotated and got there early for my appointment. It was 3 hours for this service. That seems very excessive More

by Tgarzakd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
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Nov 19, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

I apologize for this as it should not have happened. I will take this experience back to my team as a learning tool to work to do better in the future. If you would like to discuss this further please reach out to me directly. Michael Gunter Service Director Rockwall CDJR 469-698-2133

November 08, 2025

Very thorough dealer service, found a potentially ruinous problem and fixed it under warranty in one day. Service advisor Justin proactively kept me informed continuously until job complete. Very pleased. More

by Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Nov 09, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi Pete, we're happy you found our staff to be so supportive during your experience here at Group 1 Chrysler Dodge Jeep RAM Rockwall. Feel free to reach out to us if you need anything. Have a wonderful day.

November 06, 2025

The service received at Chrysler Dodge Jeep Ram Rockwall was outstanding! Thank you, Jessica Edwards! You went above and beyond! More

by E Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Edwards
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Nov 07, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we're happy you found Jessica to be so supportive during your experience here at Group 1 Chrysler Dodge Jeep RAM Rockwall. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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