Group 1 Chrysler Dodge Jeep Ram Rockwall

James the service manager renewed my trust in this service dept. He believes in customer first and if you stayed away from this Service Dept. in the past I encourage you to try one more time like I di service dept. He believes in customer first and if you stayed away from this Service Dept. in the past I encourage you to try one more time like I did. Thank you for all you did to make my truck perform the way it should. Wes More

Outstanding customer service and experience and Justin understands customer service and how to treat people! understands customer service and how to treat people! More

Service was done well and within the estimated time interval. My service advisor was courteous and professional. interval. My service advisor was courteous and professional. More

Justin did an excellent job taking care of start - stop system issue on my Jeep Islander. system issue on my Jeep Islander. More

My vehicle needed repairs and my service technician, Corey, was excellent. He kept me informed every step of the way. I will definitely return for future repair needs. Corey, was excellent. He kept me informed every step of the way. I will definitely return for future repair needs. More

Christina was amazing and so helpful! !! She took care of my and my son's car. !! She took care of my and my son's car. More

Great customer service from Courtney! Had me in and out in no time. I will definitely be back for all my service needs. Had me in and out in no time. I will definitely be back for all my service needs. More

Terrible service. Waited 2.5 hours... for a scheduled oil change. 2hours into it was told an update that needed to be done would take another 2 hours at least. Terribl Waited 2.5 hours... for a scheduled oil change. 2hours into it was told an update that needed to be done would take another 2 hours at least. Terrible communication, why was this not stated upon arrival? And this is for a safety recall. We feel very safe and cared about... they tried to charge $180 for filters and $25 for oil filter on a "free oil change". Bought a brand new Jeep and the only perk was 2 "free" oil changes, and this is the experience of the 2nd one, car doesn't even have 10k miles yet but now have to wait who knows how long for recall service. When we mentioned complaining, the service guy showed no care and said "yeah we get that a lot". Where is the accountability and customer service? Worst customer service I've had. If you have to go here, be prepared for poor communication and to be there for hours. More

Knowledgeable staff, quick to get to your needs, they listen to what you are asking. listen to what you are asking. More

My confidence and trust in the work done by this dealership is very low. I will not use this dealership again dealership is very low. I will not use this dealership again More